The food is excellent; however, the customer service was extremely poor. The girl who handled the call lacked professionalism and did not know how to speak to or treat customers appropriately. This was a very unpleasant experience, and I am deeply disappointed by such a level of customer service. As a regular customer, I did not expect to be treated in this manner.
Food: 5
Husan Kaur
I always go there, and they never disappoint. The pizza is always fresh and delicious, and the service is great. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Sahab Sandhu
Good pizza
Rampal Pathak
On Saturday, November 29, 2025, I called customer service to order pizza and wings. The representative I spoke with was extremely rude and abruptly told me there were no specials when I asked. I went ahead and placed my order anyway and then went to the Popular Pizza location on Hespler Road in Cambridge to pick it up.
When I arrived, I spoke with Harman and explained what had happened. She was very upset to hear how I had been treated over the phone and genuinely felt bad about the situation. Harman went above and beyond to fix the issue, changed my order, and provided outstanding service. This Popular Pizza location is very lucky to have her.
She truly represents the Popular Pizza slogan: “Popular can’t be Pop ‘U’ lar without ‘U’!” But I’d add—Popular Pizza Cambridge can’t be Pop “U” lar without Harman!
Atmosphere: 5
Food: 5
Service: 5
Fantom 父 Gaming
Great staff, great food and a lovely atmosphere. I really enjoyed my pizza from them and would recommend everyone who wants to try authentic indian styled pizza to try it from them.
Atmosphere: 5
Food: 5
Service: 5
chanpreet bhullar
I ordered pizza around 11:30 $20 deal. With multiple toppings customer service was great. Was mentioned that I don’t want any spicy sauce I want mild pizza but Indian style. Took the pizza went home. This morning when I called the store and told them there are a lot of green chillies on pizza I was asked to bring pizza to the store and show them in order to get credit or replacement, how come I waste my time on someone else’s screw up. Usually you get replacement delivered when food is not right or get a store credit for next time without bringing back for proof. I offer to send photos as well, and to Returned the pizza on time of deliver of the new one. Only they could do is not agree with me and again asked me to bring it to the store and get this sorted.
Looking forward to hear back with some solution.
Atmosphere: 5
Food: 1
Service: 5
Aman Deep
Rude behaviour and food was so bad
Atmosphere: 1
Food: 1
Service: 1
Rajinder Chauhan
Today i order the pizza from popular pizza. Delivery man was soo rude he didn’t say hi or hello and thanks he have no manners mr hardidar singh . You are in canada mr singh use your words .
Atmosphere: 1
Service: 1
Parshant R V
Worst Pizza.
Food: 1
Talwinder Singh
Pizza was not good. The pizza sauce was extra instead of normal.
I have tried best pizza here in Cambridge. The service provided by Harman was appreciated.
Atmosphere: 5
Food: 5
Service: 5
Gurminder Kaur
Excellent service and delicious food
Atmosphere: 5
Food: 5
Service: 5
Mike DM
Do NOT fall for the scam of entering your payment method pop up. I got scammed with a large charge on my credit card. The worst part is I called the pizza company and the admitted to me knowing about the scam yet they still do not shut down the order portion to protect their customers. Do not order here. And to top it off they did not get our order correct.
Quinn Martin
It is just average nothing special. Indian pizza which if that is your bag, you'll enjoy but I like more of a fresh, Italian style pizza cooked on stone and not conveyor. Staff are friendly and location is decent.
Atmosphere: 2
Food: 3
Service: 4
Jahangir Shaikh
Please do visit and show your support to these wonderful people. The food is delicious, and they truly work hard with heart and dedication
The food is excellent; however, the customer service was extremely poor. The girl who handled the call lacked professionalism and did not know how to speak to or treat customers appropriately. This was a very unpleasant experience, and I am deeply disappointed by such a level of customer service. As a regular customer, I did not expect to be treated in this manner.
Food: 5
I always go there, and they never disappoint. The pizza is always fresh and delicious, and the service is great. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Good pizza
On Saturday, November 29, 2025, I called customer service to order pizza and wings. The representative I spoke with was extremely rude and abruptly told me there were no specials when I asked. I went ahead and placed my order anyway and then went to the Popular Pizza location on Hespler Road in Cambridge to pick it up.
When I arrived, I spoke with Harman and explained what had happened. She was very upset to hear how I had been treated over the phone and genuinely felt bad about the situation. Harman went above and beyond to fix the issue, changed my order, and provided outstanding service. This Popular Pizza location is very lucky to have her.
She truly represents the Popular Pizza slogan: “Popular can’t be Pop ‘U’ lar without ‘U’!”
But I’d add—Popular Pizza Cambridge can’t be Pop “U” lar without Harman!
Atmosphere: 5
Food: 5
Service: 5
Great staff, great food and a lovely atmosphere. I really enjoyed my pizza from them and would recommend everyone who wants to try authentic indian styled pizza to try it from them.
Atmosphere: 5
Food: 5
Service: 5
I ordered pizza around 11:30
$20 deal. With multiple toppings customer service was great. Was mentioned that I don’t want any spicy sauce I want mild pizza but Indian style. Took the pizza went home. This morning when I called the store and told them there are a lot of green chillies on pizza I was asked to bring pizza to the store and show them in order to get credit or replacement, how come I waste my time on someone else’s screw up. Usually you get replacement delivered when food is not right or get a store credit for next time without bringing back for proof. I offer to send photos as well, and to
Returned the pizza on time of deliver of the new one. Only they could do is not agree with me and again asked me to bring it to the store and get this sorted.
Looking forward to hear back with some solution.
Atmosphere: 5
Food: 1
Service: 5
Rude behaviour and food was so bad
Atmosphere: 1
Food: 1
Service: 1
Today i order the pizza from popular pizza. Delivery man was soo rude he didn’t say hi or hello and thanks he have no manners mr hardidar singh . You are in canada mr singh use your words .
Atmosphere: 1
Service: 1
Worst Pizza.
Food: 1
Pizza was not good. The pizza sauce was extra instead of normal.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
I have tried best pizza here in Cambridge. The service provided by Harman was appreciated.
Atmosphere: 5
Food: 5
Service: 5
Excellent service and delicious food
Atmosphere: 5
Food: 5
Service: 5
Do NOT fall for the scam of entering your payment method pop up. I got scammed with a large charge on my credit card. The worst part is I called the pizza company and the admitted to me knowing about the scam yet they still do not shut down the order portion to protect their customers. Do not order here. And to top it off they did not get our order correct.
It is just average nothing special. Indian pizza which if that is your bag, you'll enjoy but I like more of a fresh, Italian style pizza cooked on stone and not conveyor.
Staff are friendly and location is decent.
Atmosphere: 2
Food: 3
Service: 4
Please do visit and show your support to these wonderful people. The food is delicious, and they truly work hard with heart and dedication
Atmosphere: 5
Food: 5
Service: 5
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