This use to be the best Quiznos. I'd travel from Brantford even though Hamilton was closer. I'm not sure if this is due to new ownership or just poor customer service but something has surely changed. I always get the carbonara. Got it plenty of times in years previous and never a problem. Went back after the switch in ownership, first time there was hardly any chicken, they argued with me telling me its a weighed portion. There was no way it was weighed properly, I had 6 strips of chicken on the whole sub. They didn't offer to replace, offer a coupon or even a drink, just a promise to do better next time. Than the second time family had gone in to get 2 more carbonaras for me. She asked for extra cheese. As she was making it my Aunt asked twice "is there extra cheese on the sub?" "Yes Ma'am" was the answer given twice. My Aunt brought it to Brantford for me and when I opened it there was no cheese at all. I sent her a video to show the bare bread on both subs. She told the girl working that there was no cheese and she had a video. The girl said she just needed the receipt and would have to call the owner as he was out of town. I dug the receipt out which was in the bottom of the bag, under the subs. Read the receipt and she wasn't charged for extra cheese so they wouldn't do anything about it. Nevermind that my Aunt asked twice if there was extra cheese. They wouldn't accept that there was no cheese. Again, their mistake, nothing offered to fix it or make it right. They clearly don't care about customers being happy and satisfied with this location. If they say they added something than you're in the wrong and they are right. They made 3 mistakes that day, they didn't give extra cheese, they didn't give ANY cheese and than didn't charge her for extra cheese and somehow even with a video this was all on us. There was also a man in line while my Aunt and Uncle were trying to nicely speak to the girl who made the sub. He said he had an issue himself and the way they were dealing with my Aunt and Uncle made him extremely frustrated and he just left. You need to listen to your customer base, these are young kids and human which makes it possible they make mistakes, we all do. To continually tell the customer we are wrong and tell us there is cheese, enough meat when we clearly can see there is not is insulting and such bad business. They continue like this and this location won't last.
Atmosphere: 1
Food: 1
Service: 1
Marc Olides
Ordered through Uber..the restaurant put the sticker with the name on the wrong subs...mine then sat there for an hour....the driver was nice enough to go back to get the right order once they figured out the order was wrong. The restaurant refused to remake the subs...needless to say I will not be going to this establishment anytime soon. And will be advising others of the poor customer service
Atmosphere: 1
Food: 1
Service: 1
Janet Clemens
Ordered a sub for first time in awhile and the quality was not what it used to be. The classic Italian's must was paper thin and couldn't taste the meat. Wouldn't be ordering from here again.
Food: 1
George Chandler
I’ve been to this store a few times. My latest was on Friday at lunch time. They are always very nice to deal with and they make a superb sub sandwich. It’s always a very enjoyable visit. Thx Quiznos.
Parking: Parking is available at the site.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Bourbon Chicken
gulshan thakur
nice place and amazing fresh food
Atmosphere: 4
Food: 4
Service: 4
J L
Very friendly staff, store was very clean, service was efficient and fast and my sandwich tasted amazing.
Atmosphere: 4
Food: 4
Service: 5
David S
Stayed late and warmed up broccoli cheddar soup even when they were out. Thank you for a good meal!
Atmosphere: 5
Food: 5
Service: 5
stephen thomson
The staff extremely friendly. They acknowledge you as soon as they come in. The food is great. Well priced
Ken
Still pretty good sandwiches. Barely room to sit, but happy there is still a location open.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Broccoli and Cheese, Black Angus Steak
I love Quiznos. It's my favorite sub place. The mesquite chicken is the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mesquite Chicken
Rick Fuller
sandwiches were so under filled it tasted like eating bread with sauce...
Atmosphere: 1
Food: 1
Service: 1
Alexander Davidd
My sub was great after it was corrected. I asked for a 12” ham on sesame, the lady making the sandwiches got me to clarify both the bread and the size twice after my initial order, and still only made me a 9”, and when it was rung up as a 9” i noticed it was wrong. I asked for it to be remade as a 12”, and all 3 people working looked at me like i had 3 heads, as if i was asking for something crazy. What i asked for was a 12” ham on sesame, only ham and mayo. No other toppings at all, no cheese and not even toasted. Got no apologies either, they just stood there looking at eachother and then back at me until i told them they could use the ham from the original one to remake it, as if discarding that much would bankrupt the store.. Very disappointed at the blatant lack of customer service, especially by who i assume is the manager or owner, who was standing at the till the entire time i was there doing literally nothing, until i asked for it to be remade and he just hovered over the lady making the sandwich without providing any assistance whatsoever. I hope he doesn’t mistreat the employees while doing zero actual work himself, because that was the vibe i got from this experience.Quiznos is my favorite sub shop and has been since i was 10 years old, and i drive 25 minutes each way to treat myself every once in a while since there aren’t any in Kitchener or Waterloo anymore.I think the next time i get Quiznos it’ll be from the Guelph location, since it’s equally as far away and i’ll hope it’ll be a more pleasant experience.
Atmosphere: 1
Food: 5
Service: 1
Lynsey R
Love Quiznos! So happy there is still one around in this area. It was hard to see which sub was the sub of the day and it’s a bit small which is why I have 4. The employees were very nice! Very accommodating, and went the extra mile when we ate inside and asked for some to go paper and bag for what we couldn’t finish. Will 100% be back again soon.
Atmosphere: 4
Food: 5
Service: 5
Lynsey Redman
Love Quiznos! So happy there is still one around in this area. It was hard to see which sub was the sub of the day and it’s a bit small which is why I have 4. The employees were very nice! Very accommodating, and went the extra mile when we ate inside and asked for some to go paper and bag for what we couldn’t finish.Will 100% be back again soon.
The best subs around by far!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Club
This use to be the best Quiznos. I'd travel from Brantford even though Hamilton was closer. I'm not sure if this is due to new ownership or just poor customer service but something has surely changed. I always get the carbonara. Got it plenty of times in years previous and never a problem. Went back after the switch in ownership, first time there was hardly any chicken, they argued with me telling me its a weighed portion. There was no way it was weighed properly, I had 6 strips of chicken on the whole sub. They didn't offer to replace, offer a coupon or even a drink, just a promise to do better next time. Than the second time family had gone in to get 2 more carbonaras for me. She asked for extra cheese. As she was making it my Aunt asked twice "is there extra cheese on the sub?" "Yes Ma'am" was the answer given twice. My Aunt brought it to Brantford for me and when I opened it there was no cheese at all. I sent her a video to show the bare bread on both subs. She told the girl working that there was no cheese and she had a video. The girl said she just needed the receipt and would have to call the owner as he was out of town. I dug the receipt out which was in the bottom of the bag, under the subs. Read the receipt and she wasn't charged for extra cheese so they wouldn't do anything about it. Nevermind that my Aunt asked twice if there was extra cheese. They wouldn't accept that there was no cheese. Again, their mistake, nothing offered to fix it or make it right. They clearly don't care about customers being happy and satisfied with this location. If they say they added something than you're in the wrong and they are right. They made 3 mistakes that day, they didn't give extra cheese, they didn't give ANY cheese and than didn't charge her for extra cheese and somehow even with a video this was all on us. There was also a man in line while my Aunt and Uncle were trying to nicely speak to the girl who made the sub. He said he had an issue himself and the way they were dealing with my Aunt and Uncle made him extremely frustrated and he just left. You need to listen to your customer base, these are young kids and human which makes it possible they make mistakes, we all do. To continually tell the customer we are wrong and tell us there is cheese, enough meat when we clearly can see there is not is insulting and such bad business. They continue like this and this location won't last.
Atmosphere: 1
Food: 1
Service: 1
Ordered through Uber..the restaurant put the sticker with the name on the wrong subs...mine then sat there for an hour....the driver was nice enough to go back to get the right order once they figured out the order was wrong. The restaurant refused to remake the subs...needless to say I will not be going to this establishment anytime soon. And will be advising others of the poor customer service
Atmosphere: 1
Food: 1
Service: 1
Ordered a sub for first time in awhile and the quality was not what it used to be. The classic Italian's must was paper thin and couldn't taste the meat. Wouldn't be ordering from here again.
Food: 1
I’ve been to this store a few times. My latest was on Friday at lunch time. They are always very nice to deal with and they make a superb sub sandwich. It’s always a very enjoyable visit. Thx Quiznos.
Parking: Parking is available at the site.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Bourbon Chicken
nice place and amazing fresh
food
Atmosphere: 4
Food: 4
Service: 4
Very friendly staff, store was very clean, service was efficient and fast and my sandwich tasted amazing.
Atmosphere: 4
Food: 4
Service: 5
Stayed late and warmed up broccoli cheddar soup even when they were out. Thank you for a good meal!
Atmosphere: 5
Food: 5
Service: 5
The staff extremely friendly. They acknowledge you as soon as they come in. The food is great. Well priced
Still pretty good sandwiches. Barely room to sit, but happy there is still a location open.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Broccoli and Cheese, Black Angus Steak
Restaurantji Recommends
I love Quiznos. It's my favorite sub place. The mesquite chicken is the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mesquite Chicken
sandwiches were so under filled it tasted like eating bread with sauce...
Atmosphere: 1
Food: 1
Service: 1
My sub was great after it was corrected. I asked for a 12” ham on sesame, the lady making the sandwiches got me to clarify both the bread and the size twice after my initial order, and still only made me a 9”, and when it was rung up as a 9” i noticed it was wrong. I asked for it to be remade as a 12”, and all 3 people working looked at me like i had 3 heads, as if i was asking for something crazy. What i asked for was a 12” ham on sesame, only ham and mayo. No other toppings at all, no cheese and not even toasted. Got no apologies either, they just stood there looking at eachother and then back at me until i told them they could use the ham from the original one to remake it, as if discarding that much would bankrupt the store.. Very disappointed at the blatant lack of customer service, especially by who i assume is the manager or owner, who was standing at the till the entire time i was there doing literally nothing, until i asked for it to be remade and he just hovered over the lady making the sandwich without providing any assistance whatsoever. I hope he doesn’t mistreat the employees while doing zero actual work himself, because that was the vibe i got from this experience.Quiznos is my favorite sub shop and has been since i was 10 years old, and i drive 25 minutes each way to treat myself every once in a while since there aren’t any in Kitchener or Waterloo anymore.I think the next time i get Quiznos it’ll be from the Guelph location, since it’s equally as far away and i’ll hope it’ll be a more pleasant experience.
Atmosphere: 1
Food: 5
Service: 1
Love Quiznos! So happy there is still one around in this area. It was hard to see which sub was the sub of the day and it’s a bit small which is why I have 4. The employees were very nice! Very accommodating, and went the extra mile when we ate inside and asked for some to go paper and bag for what we couldn’t finish.
Will 100% be back again soon.
Atmosphere: 4
Food: 5
Service: 5
Love Quiznos! So happy there is still one around in this area. It was hard to see which sub was the sub of the day and it’s a bit small which is why I have 4. The employees were very nice! Very accommodating, and went the extra mile when we ate inside and asked for some to go paper and bag for what we couldn’t finish.Will 100% be back again soon.
Atmosphere: 4
Food: 5
Service: 5
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