Subway

1515 King St E #107, Cambridge
(519) 653-8782

Recent Reviews

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Visham Soni

Owner was very rude , wanted order sub but i have ti use washroom it was an emergency and he said its for customers only and as per law no restaurant can say no to any person for using washroom. ! Never vist such place. I am also working at subway multiple places i have never say no to any of my customers.

Khushi Patel

I am extremely disappointed with my recent experience at this Subway location. The manager was unbelievably rude to my friend, and used completely unacceptable language during our visit. We came in expecting a normal meal but instead were treated with blatant disrespect and hostility.

The way the manager spoke to us was unprofessional, offensive, and far beyond any standard of customer service. No one deserves to be talked to like that in any business, let alone in a place that is supposed to be welcoming.

I strongly urge Subway corporate to look into this situation and take appropriate action against this manager’s behavior. It is completely unacceptable and reflects very poorly on the Subway brand. I am extremely disappointed and will be reconsidering whether I will return in the future.

Unnati Patel

Very Disappointed with the Service – Please Improve Staff Training and Customer Care

I’ve been a regular customer at Subway and usually enjoy my meals here. I always ask for extra veggies because I genuinely enjoy a fresh and well-filled sub, and I have never had a problem with paying a little extra for it. But today’s experience was extremely disappointing.

I was charged $15, which is higher than usual — and still, the sub lacked the amount of vegetables I asked for. I politely requested to add just a bit more veggies, as I always do, and I even clearly mentioned that I’m happy to pay extra if needed. However, instead of helping me or even acknowledging my request respectfully, the staff member was rude, dismissive, and made me feel uncomfortable.

What’s worse is that the person handling my order seemed to lack even the basic understanding of how to treat a customer. No smile, no politeness, and no willingness to listen. It was clear he didn’t care about customer satisfaction, which was very disappointing — especially from a brand like Subway that usually values freshness and friendliness.

I’m not someone who complains often, but I believe in giving honest feedback so things can improve. Subway, please train your staff better — and if this is the manager’s behavior, I strongly suggest you reconsider your management. Customer service is just as important as food quality. We’re paying good money, and it’s not too much to expect good treatment and a little respect.

I hope this issue is taken seriously, because regular customers like me are starting to feel unappreciated.

Drx. Rajwinder singh

I haven’t seen these rules in Food outlets like them. As they mentioned only paying customers can use washroom.

neeraj sabharwal

The food is quality is good but they have limited people to serve. I was there 2 times, the first time I bought the Sub, and it took almost 15 mins, and next time, I did not buy as the person was busy. Go there if you have a bit of time!

Manpreet Singh Jassar

ordered two footlong with extra onion, crispy onion and spinach but no halapeno
gave halapeno on sub instead of other more toppings asked
would recommend going to some other sub location.
These guys can hopefully keep their attitude with no customers

Mevlüt Özkişi

Thank you for the practical, fast and hygienic service.

justin koshy

I recently visited the Subway and had an extremely disappointing experience. The manager was incredibly rude and impolite. He treated customers based on their color and humiliated me in front of others just for asking for an extra bag. This kind of behavior is unacceptable and goes against the principles of respect and equality. I hope Subway takes this feedback seriously and addresses the issue promptly.

Suchin S

“I visited this Subway location on March 13, 2025, at 8.30PM, and while the staff were amazing kind, hardworking, and professional.The experience was completely ruined by the manager’s behavior. He was not just rude but also shouted at me in a way that felt insulting and even racist. It was an upsetting and uncomfortable experience.

Seth Stenning

Had Sameer help me out today haven’t had that good of service with anyone else that works there he made my sub just the way I liked and had amazing service hope anyone who goes here gets a chance to meet sameer

Atmosphere: 5

Food: 5

Service: 5

Hanna Karolina Kovalska

I had a good experience. Recommending 😊

Vishal Yadav

I recently visited Subway, and I was impressed by the quality and freshness of the food. The staff was friendly and quick, ensuring my order was just the way I like it. The variety of bread, veggies, and sauces makes it easy to customize my sandwich every time. The restaurant was clean, and the service was efficient. Perfect spot for a quick, healthy meal on the go. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Nashville-Style Hot Chicken

Navdeep dhaliwal

Recently visited subway I had a outstanding experience.

Kapatel Tirth

Sameer was there when I went there. He gave me good service and food was fresh.

Atmosphere: 5

Food: 5

Service: 5

Smriti Arora

I would never go there ever again. The guy, maybe the manager was so rude and arrogant. I asked for something very politely and he started arguing and saying no to his customers which shows his lack of customer service.

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