I have lived in this area before this location opened and have seen the service decline drastically in the last year. New staff does not make coffee orders correctly nor give the correct items ordered (croissants, muffins). It’s not like they have to do anything other than take them off the shelf and put them in a bag. I am at the point of not using this location any longer because of the high frequency of errors.
Atmosphere: 2
Food: 2
Service: 1
Tyler Zwicker
I went there for a coffee and a bagel. I scanned my phone for a free coffee paid in the drive-through and when I left I noticed I was charged for the coffee. I went back inside and was told “the scanner acts up sometimes, try again next time.” Awful service. Awful Tim Hortons. I would not recommend going here.
Atmosphere: 1
Food: 1
Service: 1
Monique Thompson
Best coffee makers! But if you want that well done goodness. Riley and Mackenzie are your servers 👌
Jackson Tot
Mohammad is very positive and brings joy to the atmosphere every time I get my coffee
Exam Abs
Quick and very friendly managers ans staff
Atmosphere: 5
Food: 5
Service: 5
Daniel Ruiz
Service from most employees is excellent
Atmosphere: 3
Food: 4
Service: 4
Mubarak Nazeer
Very bad customer service by the manager without a name tag on. Working 11:10 am 13 th sept. It would screw your day.
Brianne
Janet at the drive thru. She does not ask you if she can get you anything else, she says “drive up” no total or anything. She will also not say ANYTHING at all when you are paying and getting your drink/ food. She’s unbelievably rude and 0 customer service skills!!!
Atmosphere: 1
Food: 1
Service: 1
K c
Not only do you have to pay for a cup for tap water now (fine whatever) - I went in to get one for my dog with a couple timbits and was given only enough water to fill a quarter of the cup that I paid for, but it was hot water too.
Seriously who argues about tap water when you're trying to get your dog a drink, and then to spite you fills it with uncomfortably hot water, really?
Service: 1
Jignesh Padhiyar
Here the management team is so rude and very weired behavior from their team.
Staff behaviour needs to be improved. Often we get rude treatment. The girls usually not ready to help and make us wait a long. Also not clean. I often find flies in the donut box. Not much health and safety rules followed. The girls pick up your food with long acrylic nails with polish. No hairnet.
Heather Spittal
Sat in drive- thru. No acknowledgement. I said "HELLO?^ And a snotty voice came over the speaker "I'll be with you in a MINUTE". Another minute goes by and.....NOTHING.Nice way to treat your customers. ? So I left.
Service: 1
Laurie White (ScarredAngel)
Great service perfect coffee every timeUpdate:6 years later still coming to the st andrews location. The old staff thats still there are awesome and its the only location that seems to be able to get my order right. However, some of the new staff that have been hired recently are pretty rude and have caused a lot of the amazing old staff to find new jobs due to the ignorance of some of the new staff. I hope someone can teach these new members of the team at st andrews to remember that they are working with with the public. It might be a good idea to be pleasant with the customers. Its a real turn off when you order something from somewhere and its served to you with rudeness and ignorance. What ever happened to service with a smile? Otherwise keep doing a great job, st andrews staff...just one request. Please train the new staff on how to make my coffee properly before you all leave ;) lolSincerey,Laurie, Coffee Addict.
Atmosphere: 5
Food: 5
Service: 5
Paul Turner
Always amazing but can we learn how to toast bagels when we say toast we mean toast not burned
I have lived in this area before this location opened and have seen the service decline drastically in the last year. New staff does not make coffee orders correctly nor give the correct items ordered (croissants, muffins). It’s not like they have to do anything other than take them off the shelf and put them in a bag. I am at the point of not using this location any longer because of the high frequency of errors.
Atmosphere: 2
Food: 2
Service: 1
I went there for a coffee and a bagel. I scanned my phone for a free coffee paid in the drive-through and when I left I noticed I was charged for the coffee. I went back inside and was told “the scanner acts up sometimes, try again next time.” Awful service. Awful Tim Hortons. I would not recommend going here.
Atmosphere: 1
Food: 1
Service: 1
Best coffee makers! But if you want that well done goodness. Riley and Mackenzie are your servers 👌
Mohammad is very positive and brings joy to the atmosphere every time I get my coffee
Quick and very friendly managers ans staff
Atmosphere: 5
Food: 5
Service: 5
Service from most employees is excellent
Atmosphere: 3
Food: 4
Service: 4
Very bad customer service by the manager without a name tag on. Working 11:10 am 13 th sept. It would screw your day.
Janet at the drive thru. She does not ask you if she can get you anything else, she says “drive up” no total or anything. She will also not say ANYTHING at all when you are paying and getting your drink/ food. She’s unbelievably rude and 0 customer service skills!!!
Atmosphere: 1
Food: 1
Service: 1
Not only do you have to pay for a cup for tap water now (fine whatever) - I went in to get one for my dog with a couple timbits and was given only enough water to fill a quarter of the cup that I paid for, but it was hot water too.
Seriously who argues about tap water when you're trying to get your dog a drink, and then to spite you fills it with uncomfortably hot water, really?
Service: 1
Here the management team is so rude and very weired behavior from their team.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Staff behaviour needs to be improved. Often we get rude treatment. The girls usually not ready to help and make us wait a long. Also not clean. I often find flies in the donut box. Not much health and safety rules followed. The girls pick up your food with long acrylic nails with polish. No hairnet.
Sat in drive- thru. No acknowledgement. I said "HELLO?^ And a snotty voice came over the speaker "I'll be with you in a MINUTE". Another minute goes by and.....NOTHING.Nice way to treat your customers. ? So I left.
Service: 1
Great service perfect coffee every timeUpdate:6 years later still coming to the st andrews location. The old staff thats still there are awesome and its the only location that seems to be able to get my order right. However, some of the new staff that have been hired recently are pretty rude and have caused a lot of the amazing old staff to find new jobs due to the ignorance of some of the new staff. I hope someone can teach these new members of the team at st andrews to remember that they are working with with the public. It might be a good idea to be pleasant with the customers. Its a real turn off when you order something from somewhere and its served to you with rudeness and ignorance. What ever happened to service with a smile? Otherwise keep doing a great job, st andrews staff...just one request. Please train the new staff on how to make my coffee properly before you all leave ;) lolSincerey,Laurie, Coffee Addict.
Atmosphere: 5
Food: 5
Service: 5
Always amazing but can we learn how to toast bagels when we say toast we mean toast not burned
Atmosphere: 5
Food: 4
Service: 3
Good coffee ☕️ fresh tim
Atmosphere: 5
Food: 5
Service: 5
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