Tim Hortons
2485 Eagle St N, Cambridge
(519) 623-5597
Recent Reviews
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Very rude customer service. The response from the person who took my order (drive thru) was like I was asking something I don’t deserve. Not polite/friendly at all. No basic skills or manners in communication. Please do train your staff properly before placing them in your stores.
Service: 1
Had received worse and unprofessional service from Samantha she charged me four times just for one order also when I informed her she act very rude and said to me come tomorrow for refund because she said she discussed on phone with her manager (Parveena) ? End of customer service .
Food: 1
Service: 1
not many options and they didn't let me pee
Atmosphere: 1
Food: 1
Service: 1
Why are you closing your store at 9pm on a Sunday? Like make it make sense? 11pm fine. 9? This location needs a visit from HQ
First time at this location and I’m appalled. Every table has stuff spilled on it and gross. Had to clean a table myself to enjoy breakfast. The amount of yelling from all the staff is ridiculous. Yelling things that they are out of and screaming what they need. Won’t be back.
Atmosphere: 1
Food: 3
Service: 1
It's was OK. Nothing that makes it stand out. Just dull atmosphere.
But it is clean.
Atmosphere: 2
Food: 3
Service: 2
I visited the Tim Hortons drive-thru recently and had a really disappointing experience with a server named deepika. I order ice coffee with less ice and extra cream and extra cane sugar but she make coffee totally wrong,she make half cup ice and less cream,less sugar less cream
Atmosphere: 1
Food: 1
Service: 1
Sunday Nov 23,2025 at 6:35 am. Come on people!
Someone will pay for this somewhere else! 🙏
We ordered two hot coffees, but they were cold and watery. We asked for replacements, and while the new ones were hot, they still tasted very diluted and unpleasant. The staff didn’t seem very attentive and mostly appeared to be chatting among themselves, which made the experience disappointing.
Atmosphere: 1
Service: 1
Staff unfriendly and food order was wrong . Not a good Tims
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Fast service in the morning
Morning staffs are really friendly and fast. especially the girl at the window I think her name is Parvna she is always smiling
Atmosphere: 5
Food: 5
Service: 5
Today I was openly scammed by this location. It took them over 30 minutes to prepare a single bowl I ordered online. And instead of giving me a proper portion, they dumped whatever scraps were left because it was evening and they didn’t want to heat more rice. I selected drive-thru, but they still made me wait another 5 minutes, and on top of that, they even forgot to add vegetables. It was a complete waste of time, money. No wonder why you clowns have the lowest rating.
Atmosphere: 1
Food: 1
Service: 1
Just went through the drive-through for tea, but it was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Poor service
Service: 1
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