I recently visited this Tim Hortons location, and I felt compelled to share my experience, as it was far from satisfactory. Unfortunately, the service I encountered was a reflection of poor training, rudeness, and a lack of professionalism among the staff.
One particular employee, an older Indian woman at the front counter, exemplified the issues I faced during my visit. Her name started with a ‘Z’ perhaps Zubina. Her demeanor was not only rude but also dismissive, making it clear that customer service was not a priority for her. I found her behavior to be both disrespectful and unhelpful, which contributed to a very uncomfortable atmosphere. She was absolutely disgusting to deal with.
Moreover, the overall quality of service was disappointing. It felt as though there were no standards in place to ensure that customers were treated fairly and with respect. The lack of training among employees was evident, as they seemed unprepared to handle basic customer interactions. They really do not know how to train their employees. I was observing and felt bad for the poor new hires. They are set up for failure.
I believe that businesses should uphold moral standards and foster an environment that is welcoming to all customers. Sadly, this location fell short in that regard. It’s disheartening to see such a lack of accountability and professionalism. I hope that management takes these concerns seriously and makes necessary changes, starting with addressing the behavior of staff members who do not represent the values of good customer service.
Atmosphere: 1
Food: 1
Service: 1
Emma-Jo Sanderson
The staff is so kind and quick
Wheelchair accessibility: They have great wheelchair accessibility
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch
Liam MacPherson
Tried to charge me 0.20 cents for a cup of water with ice. I’ve worked at Tim Hortons for 2 years and I’m aware that this is NOT a Tim Hortons policy. However the person who made my food was quite polite.
Atmosphere: 1
Food: 3
Service: 1
Layla
The workers here were so amazing and kind and my drink is always filled perfectly to the top, and the atmosphere is so calming
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Ziva
I come here for lunch everyday and it’s a good experience every time I come here. The staff was lovely, and my drinks are always well made.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smily Cookies, Cookies, Croissants, Donuts, English Muffin, Bagel with Cream Cheese Apparently
Fire King
Tim hortons is great
Atmosphere: 5
Food: 5
Service: 5
Lori Oliveira
Always efficient and friendly!! My favourite Tims!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smily Cookies
kim nedz
We go here all the time its a good time for a short time thank you for making my teas with love ❤️
Don’t even need to point someone out in particular, every staff member in this place is gleaming, smiles and great attitude. Haven’t seen a tim Hortons like this since before Covid. 5 Stars thanks for fresh start to my morning!
Atmosphere: 5
Food: 5
Service: 5
Chantel Thivierge
Marion is great and she konw what we order every....
Marion is a great worker and as a smile on her face
Atmosphere: 5
Food: 5
Service: 5
Dennis Anderson
Mel Jarvis was very professional and extremely nice to everyone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smily Cookies
shell mcc
This is the best location I have ever been into, they are clean, friendly and speedy. Their food is always hot and you get exactly what you paid for
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch
Michelle Pereira
I had ordered my coffee through drive thru this morning when I was given my coffee the lid had came off and burnt my hand. When I confronted the employee she told me there was nothing that she could do to fix it. I had expressed that the hot coffee burnt my hand because the lid wasn’t on properly. The employee had told me it’s only a small burn and move along as there was a line up behind me. So I paid for a coffee that I didn’t get. I have never been treated that way in my life
I recently visited this Tim Hortons location, and I felt compelled to share my experience, as it was far from satisfactory. Unfortunately, the service I encountered was a reflection of poor training, rudeness, and a lack of professionalism among the staff.
One particular employee, an older Indian woman at the front counter, exemplified the issues I faced during my visit. Her name started with a ‘Z’ perhaps Zubina. Her demeanor was not only rude but also dismissive, making it clear that customer service was not a priority for her. I found her behavior to be both disrespectful and unhelpful, which contributed to a very uncomfortable atmosphere. She was absolutely disgusting to deal with.
Moreover, the overall quality of service was disappointing. It felt as though there were no standards in place to ensure that customers were treated fairly and with respect. The lack of training among employees was evident, as they seemed unprepared to handle basic customer interactions. They really do not know how to train their employees. I was observing and felt bad for the poor new hires. They are set up for failure.
I believe that businesses should uphold moral standards and foster an environment that is welcoming to all customers. Sadly, this location fell short in that regard. It’s disheartening to see such a lack of accountability and professionalism. I hope that management takes these concerns seriously and makes necessary changes, starting with addressing the behavior of staff members who do not represent the values of good customer service.
Atmosphere: 1
Food: 1
Service: 1
The staff is so kind and quick
Wheelchair accessibility: They have great wheelchair accessibility
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch
Tried to charge me 0.20 cents for a cup of water with ice. I’ve worked at Tim Hortons for 2 years and I’m aware that this is NOT a Tim Hortons policy. However the person who made my food was quite polite.
Atmosphere: 1
Food: 3
Service: 1
The workers here were so amazing and kind and my drink is always filled perfectly to the top, and the atmosphere is so calming
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
I come here for lunch everyday and it’s a good experience every time I come here. The staff was lovely, and my drinks are always well made.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smily Cookies, Cookies, Croissants, Donuts, English Muffin, Bagel with Cream Cheese Apparently
Tim hortons is great
Atmosphere: 5
Food: 5
Service: 5
Always efficient and friendly!! My favourite Tims!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smily Cookies
We go here all the time its a good time for a short time thank you for making my teas with love ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smily Cookies, Croissants, Chicken Bacon Ranch, Bagel with Cream Cheese Apparently
Don’t even need to point someone out in particular, every staff member in this place is gleaming, smiles and great attitude. Haven’t seen a tim Hortons like this since before Covid. 5 Stars thanks for fresh start to my morning!
Atmosphere: 5
Food: 5
Service: 5
Marion is great and she konw what we order every....
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Marion is a great worker and as a smile on her face
Atmosphere: 5
Food: 5
Service: 5
Mel Jarvis was very professional and extremely nice to everyone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smily Cookies
This is the best location I have ever been into, they are clean, friendly and speedy. Their food is always hot and you get exactly what you paid for
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch
I had ordered my coffee through drive thru this morning when I was given my coffee the lid had came off and burnt my hand. When I confronted the employee she told me there was nothing that she could do to fix it. I had expressed that the hot coffee burnt my hand because the lid wasn’t on properly. The employee had told me it’s only a small burn and move along as there was a line up behind me. So I paid for a coffee that I didn’t get.
I have never been treated that way in my life
Bugs on donuts Really sucks
Atmosphere: 1
Food: 1
Service: 1
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