Wendy's

430 Hespeler Rd, Cambridge
(519) 623-4700

Recent Reviews

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Bill Stockall

Order a double burger and receive a single, happening multiple times now. Funny they charge for the double so they heard correctly. Sadly this a thing now restaurant gets the money serves less food

Frank Hiebert

Slow service, walked out without ordering. Spent 20 minutes with 1 person ahead of me, before walking out.

Atmosphere: 1

Food: 1

Service: 1

Barb Haag

I was not happy with paying for but not receiving a burger in my order! Did not notice until I got home of course! So aggravating! No receipt in the bag with the rest of my order either of course!

Atmosphere: 1

Food: 3

Service: 1

Brianne

The worst customer service

Atmosphere: 1

Food: 1

Service: 1

Jis Mathew

I had a very disappointing experience during my early morning Uber delivery shift at Wendy’s. I arrived at 6 a.m., but the doors were locked. I decided to go through the drive-through, only to be told that I had to come inside to the dining area. After walking around the building to find an unlocked door, I realized all entrances were still locked.

I called the store, and a manager (or a staff member) eventually came out to let me in. When I politely asked why they couldn’t assist me through the drive-through or why the doors weren’t unlocked, she responded by raising her voice, claiming she was too busy to open the door and telling me not to argue. Surprisingly, there was no one else in the dining area, and my order still wasn’t ready.

The whole experience felt very unprofessional and unwelcoming. It was a cold morning, and waiting outside unnecessarily was frustrating. I understand mornings can be hectic, but a little courtesy and communication go a long way. I hope the management can address these issues to improve their customer service, especially for delivery partners like myself who rely on quick service.

Service: 1

Stephen Davison

Might have been the slowest ordering experience of my life. 10 min to serve 3 cars in line

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Spicy Chicken

Tara French

Went through the drive through to pick up a Cobb salad for lunch. I had to throw out most of the lettuce because it was starting to rot. The overall experience was very rushed, and obviously staff aren't checking the food quality before serving it to a customer.
When I tried to complete the online survey to provide feedback, I kept getting a server timeout error at the last step. Wendy's used to be a decent fast food place, not anymore.

Atmosphere: 1

Food: 1

Service: 1

Lucas

google is always wrong it says Wendy's closes at 4:am NOT accurate at all

Tuna Wish

The floors are so sticky it's hard to believe the staff doesn't do anything about it . Managers and staff always seem to be bickering . I wanted to try a new product but left because my shoes kept sticking to the floor in line up

Atmosphere: 1

Food: 3

Service: 1

barry mcintyre

Everyone wonderful. Shoutout to christine

Atmosphere: 5

Food: 5

Service: 5

Luka Rutal

I’ve never had such an insane and outrageous encounter at any fast-food restaurant, or any restaurant for that matter, until I went to Wendy’s on September 30 at 3:40 AM. There was an Indian woman working the night shift who yelled at me—over mayonnaise. Yes, mayonnaise. All I did was ask how much a single mayo packet costs, and instead of answering, she freaked out, started screaming, and accused me of holding up the line. I couldn’t even get a full sentence in before she interrupted me again and again.
She charged me 60 cents for 10 mayo packets by ringing in 2 plum sauces because there’s apparently no button for mayo. This inconsistency is insane—last time, I was charged for a random cheese sauce instead. When I asked for 4 more mayo packets, which should have been included with the two combos I bought (like last time), she lost it. She claimed I could only get 1 sauce per combo, which I agreed to, then offered to pay for the other 2, but she completely lost her temper, ranting about a timer in the back.
I’m a student. I don’t have a lot of money to eat out, and if I’m spending over $40 on fast food, I expect basic customer service. Instead, I got screamed at, with her telling me that I was “putting my friend through” something. My friend literally said, “I’m good,” but she wouldn’t stop screaming, ““SEE??? HE’S DONE!!! HE’S DONE!! LOOK WHAT YOU’RE PUTTING THIS POOR GUY THROUGH!!!” (also, what an odd and extremely unprofessional thing to do, who starts talking like that about someone when they’re sitting right there), this made my friend extremely uncomfortable.
When I asked for the price of a single mayo packet again, she screamed, “IF ANYTHING HAPPENS TO ME, YOU’LL BE THE ONE TO BLAME!!!” She started hyperventilating, pointing her finger at me like she was going to attack us. I genuinely did not understand what she meant “if anything happens to me” but at this point she looked like a crazy person and she kept putting her hand out pointing to me and I honestly felt like she was going to either attack my friend or me or even herself. honestly, I don’t know what this was… I’m literally still in shock that someone can behave like this, I honestly thought that with how crazed she looked that she might get violent in some way, so my friend and I just left.
This entire experience goes against the Consumer Protection Act, 2002 (Section 14) and the Competition Act (Section 52). Prices must be clear and transparent, not random. If 10 mayo packets are 60 cents, then one should be 6 cents. She couldn’t charge me fairly, and the inconsistency is illegal. How would an itemized receipt even make sense when they’re charging for plum sauces and cheese sauces instead of mayo?
This was the worst customer service I’ve ever received. Wendy’s used to be my favorite fast-food spot, but between the shrinking patties, lack of flavor, and now this insane experience, I’m done. NEVER GOING AGAIN.

Atmosphere: 1

Food: 1

Service: 1

o j

Says 24hours. Get there at 6:20am approx. No one answers…

Atmosphere: 1

Food: 1

Service: 1

Rafi Alam

Soda machine broken out front is, cashier girl pretending that’s the first time they heard it.

Atmosphere: 3

Food: 4

Service: 3

Nathan Reiner

Slow service accompanied by rude staff. English 2/10. Consistently takes 20 minutes for a burger.

Atmosphere: 1

Food: 3

Service: 1

Jack maharg

I paid for chilli, asked if everything was in the bag, there was no chilli.

Atmosphere: 1

Food: 2

Service: 1

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