This place used to be 5 stars , I went there today , service sucked no acknowledgment I was standing there waiting or anyone , I spoke up and he said sorry you will need to wait more , this is on lunch and you are more worried about online orders then the people in front of you ??? This was the worst service I have ever seen in my years of going there , it will be very hard for me to go back with my business when you didn't even care we were walking out . Very disappointed Zoups got back to me and asked me to return to make it right , wow I was impressed, service was great food was great , I want to say I will be going back always great job in turning this bad experience into a great one Thanks
Ellie Stanley
Used to love this place. I was first in line and somehow spent more than half of my 30 min lunch waiting for the guy to microwave my mac and cheese. He was prioritizing packing online orders and I didnt appreciate it at all. Watching him pack the bags so slow is actuallt painful. Sadly I hate the service here
Denise Green
Apr 4/25 - no service whatsoever!!! Stood there for at least 10 minutes and not one person acknowledged us. A large order was there excuse, but not one of them made eye contact or said they'd be with us. Used to be a great place to eat. Very disappointed!
Alicia Kendall
Been there twice in the last month, staff is so friendly and helpful. More importantly they don’t make you feel rushed when you are trying to order.
Genna Weber
This place is a gem. The fact you can taste test the soups means I've never been disappointed. I'm always surprised by how rich and flavourful they are. The jalapeno mac and cheese is also ridiculously good. It's surprisingly difficult to do mac and cheese well, but they've nailed it.
If I would suggest anything it would be more eco-friendly options for cutlery and bowls. I feel bad using plastic cups just to taste test and using disposable bowls when dining in.
Jelena Voisin
Only slightly disappointed. My sister and I had ordered dinner over Uber with the total being $52.60, $2.99 of that being the deliver charge. We both got the 2 picks option, I got the flatbread and grilled cheese with a brownie, she got the sandwich and a soup. We were both disappointed with the serving size to price ratio, maybe I’m crazy and that’s just the price of takeout for certain spots now.
Durga Ramkumar Nalam
Awesome experience with staff and obviously the food is delicious
Jenn H
I have wanted to like this place, truly. I have ordered soup since it changed hands a couple times, but I was disappointed both times. I ordered broccoli cheddar soup but was disappointed. It was heavy on the cheddar part and not as much on the broccoli part. Which I love broccoli! So I was hoping it would make more of an appearance than a couple random pieces. I also ordered a vegetarian sandwich, and I don’t know what sauce was on it, but it was drowning in a sauce. It was really very bad. I spent so much on a meal that sounded right up my alley, but I was seriously disappointed. This is a shame, because I used to love zoup!
Pastry\u0026Olives
The fiery chicken enchilada soup was fresh and tasty! Absolutely enjoyed it, I will be coming back.
Zoe
Used to come here all the time but I was nervous to try it again after reading recent reviews. I got baked potato + bacon soup, turkey bacon club and an order of mac and cheese. Menu is exactly the same as before. Everything tasted great and exactly how it used to! Only thing I noticed is on the turkey bacon club they use bacon crumble now instead of real bacon strips like they used to. That was a little off putting but everything else was good
I used to love coming to Zoup because they offered vegan options (at least 3 a day). Now they usually only have one vegan option a day, which they only seem to rotate the same three options now. And after 4/5pm the one vegan option is no longer available. Which means I can’t get soup for dinner! Used to love their pea soup and the mushroom one is also good. Haven’t seen the pea soup in years, and the mushroom one is rarely available. I’m not sure why the vegan options are no longer available, because they were yummy and more accessible for vegans, vegetarians and lactose intolerant people (because the majority of their soups contain dairy). Please bring back more vegan options!
Wendy Dwornikiewicz
Enjoyed the pick two, lobster bisque and coastal tuna sandwich, they were both tasty and fresh!
sarah abitbol
We are regulars here !! Love the soups and sandwishes
Bhupinder Gurna
Shubham did a great customer service. Food was great too.
Jazel Castillo (Jaz)
When winter begins i love to go to Zoup restaurant to make me warm. This is the cleanest food place 😋 Lots of variety of soup and sandwiches. The flavor are all amazing. The employee are friendly
This place used to be 5 stars , I went there today , service sucked no acknowledgment I was standing there waiting or anyone , I spoke up and he said sorry you will need to wait more , this is on lunch and you are more worried about online orders then the people in front of you ??? This was the worst service I have ever seen in my years of going there , it will be very hard for me to go back with my business when you didn't even care we were walking out . Very disappointed
Zoups got back to me and asked me to return to make it right , wow I was impressed, service was great food was great , I want to say I will be going back always great job in turning this bad experience into a great one
Thanks
Used to love this place. I was first in line and somehow spent more than half of my 30 min lunch waiting for the guy to microwave my mac and cheese. He was prioritizing packing online orders and I didnt appreciate it at all. Watching him pack the bags so slow is actuallt painful. Sadly I hate the service here
Apr 4/25 - no service whatsoever!!! Stood there for at least 10 minutes and not one person acknowledged us. A large order was there excuse, but not one of them made eye contact or said they'd be with us. Used to be a great place to eat. Very disappointed!
Been there twice in the last month, staff is so friendly and helpful. More importantly they don’t make you feel rushed when you are trying to order.
This place is a gem. The fact you can taste test the soups means I've never been disappointed. I'm always surprised by how rich and flavourful they are. The jalapeno mac and cheese is also ridiculously good. It's surprisingly difficult to do mac and cheese well, but they've nailed it.
If I would suggest anything it would be more eco-friendly options for cutlery and bowls. I feel bad using plastic cups just to taste test and using disposable bowls when dining in.
Only slightly disappointed. My sister and I had ordered dinner over Uber with the total being $52.60, $2.99 of that being the deliver charge. We both got the 2 picks option, I got the flatbread and grilled cheese with a brownie, she got the sandwich and a soup. We were both disappointed with the serving size to price ratio, maybe I’m crazy and that’s just the price of takeout for certain spots now.
Awesome experience with staff and obviously the food is delicious
I have wanted to like this place, truly. I have ordered soup since it changed hands a couple times, but I was disappointed both times. I ordered broccoli cheddar soup but was disappointed. It was heavy on the cheddar part and not as much on the broccoli part. Which I love broccoli! So I was hoping it would make more of an appearance than a couple random pieces. I also ordered a vegetarian sandwich, and I don’t know what sauce was on it, but it was drowning in a sauce. It was really very bad. I spent so much on a meal that sounded right up my alley, but I was seriously disappointed. This is a shame, because I used to love zoup!
The fiery chicken enchilada soup was fresh and tasty! Absolutely enjoyed it, I will be coming back.
Used to come here all the time but I was nervous to try it again after reading recent reviews. I got baked potato + bacon soup, turkey bacon club and an order of mac and cheese. Menu is exactly the same as before. Everything tasted great and exactly how it used to! Only thing I noticed is on the turkey bacon club they use bacon crumble now instead of real bacon strips like they used to. That was a little off putting but everything else was good
Restaurantji Recommends
I used to love coming to Zoup because they offered vegan options (at least 3 a day). Now they usually only have one vegan option a day, which they only seem to rotate the same three options now. And after 4/5pm the one vegan option is no longer available. Which means I can’t get soup for dinner! Used to love their pea soup and the mushroom one is also good. Haven’t seen the pea soup in years, and the mushroom one is rarely available. I’m not sure why the vegan options are no longer available, because they were yummy and more accessible for vegans, vegetarians and lactose intolerant people (because the majority of their soups contain dairy). Please bring back more vegan options!
Enjoyed the pick two, lobster bisque and coastal tuna sandwich, they were both tasty and fresh!
We are regulars here !! Love the soups and sandwishes
Shubham did a great customer service.
Food was great too.
When winter begins i love to go to Zoup restaurant to make me warm.
This is the cleanest food place 😋
Lots of variety of soup and sandwiches.
The flavor are all amazing.
The employee are friendly
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