Staff were great! Really friendly and helpful, delivering food fresh to our table and not delaying us. I will go back
Atmosphere: 3
Food: 5
Service: 5
Douglas Wright
Service was good and the food was good too!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Dip 'N Swiss Classic, Curly Fries Poutine
BCLA3YS
Arby's: Why the Brand is Struggling and Needs a Systemic Overhaul
#1 - Declining Relevance in the Fast-Food Industry.
The fast-food industry is evolving rapidly, driven by changing consumer preferences, the rise of health-conscious dining, and the emphasis on sustainability. Arby's, historically known for its roast beef sandwiches and "We Have the Meats" slogan, seems increasingly out of step with these trends. The company's menu and brand image have struggled to keep pace with the shifts in consumer behavior, especially when compared to the dynamic innovation seen in competitors like Chick-fil-A, Chipotle, and even fast-food giants like McDonald's. As a result, Arby’s risks being perceived as a stagnant brand.
#2 - Outdated Store Design and Experience
The physical environment of many Arby’s locations also contributes to its perceived irrelevance. Many stores maintain designs that are reminiscent of the 1990s and early 2000s, lacking the contemporary aesthetics and ambiance that today's customers expect. Competitors like Starbucks, Panera Bread, and even McDonald's have invested significantly in revamping their store designs, incorporating modern, comfortable seating, upgraded digital ordering kiosks, and environmentally sustainable materials. Arby’s, however, has lagged in this regard, which diminishes its appeal to younger, tech-savvy consumers.
#3 - Technological Lag and Operational Inefficiency
The fast-food industry has seen a surge in digital ordering, app-based promotions, and automated processes, especially during and after the COVID-19 pandemic. Arby's technological systems appear outdated when compared to industry standards. The company has not fully embraced innovations like AI-driven ordering systems, delivery app partnerships, or streamlined supply chain management that ensures consistent quality and faster service times. As a result, Arby’s suffers from operational inefficiencies that contribute to longer wait times, inconsistent service quality, and a lack of seamless integration with delivery platforms like UberEats or DoorDash.
#4 - Limited Global Expansion and Market Adaptation
While many of its competitors have expanded successfully into global markets, Arby's remains heavily reliant on the North American market. This limited geographic presence puts the company at a disadvantage when competing with truly global brands like McDonald's, KFC, or Subway, which have tailored their menus and operations to cater to local tastes worldwide. Arby’s inability or unwillingness to expand into international markets reflects a lack of ambition or adaptability, ultimately limiting its growth potential.
#5 - Failure to Adapt to Economic Shifts and Sustainability Trends**
Sustainability has become a core concern for consumers, especially younger generations. Brands that fail to integrate eco-friendly practices and transparent supply chains are likely to be viewed unfavorably. Arby’s has not positioned itself as a leader in sustainable practices, nor has it significantly invested in reducing its environmental footprint. Furthermore, its reliance on processed meats and lack of transparency in sourcing practices are increasingly problematic. Competitors like Chipotle have successfully differentiated themselves by emphasizing organic ingredients, humane farming practices, and eco-friendly packaging, all of which resonate strongly with modern consumers.
### **Recommendations for Modernization and Future Success**
For Arby’s to remain viable and competitive in the fast-food landscape, the company needs a comprehensive strategy that addresses both its brand identity and operational inefficiencies. Here are some suggestions for revitalization.
This truly is painful to leave a review like this. This has been my childhood restaurant
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Roast
David Friesen
Daniel was a super happy and helpful, great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Keith Haskell
Food was excellent very hot and fresh..
Atmosphere: 5
Food: 5
Service: 4
April P
The food was amazing. The customer service was excellent. It was extremely clean for how busy it was inside. The atmosphere reminds me of nostalgic diners. Please don't consider renovating.
The experience lived up to all the great talk I've heard about Arby's.
Have patronized this place numerous times over the years. It's standard Arby's fare of course, and decent enough. Restaurant is generally clean and service is fine. The one thing that grates is the way beverages are categorized and priced. A 'Combo' drink has to be soda from the fountain. No options to substitute juice or milk. Want to get a child something healthier than pop, you're going to pay more. A lot more. A kids sized 237 ml unit of chocolate milk is $4.49 per. Considering a 4L bag of milk costs about $6. I'd say there is some serious price gouging going on here. It almost makes the $2.99 bottled tap water look like a deal. Seriously, if McDonalds can offer beverage options that range from pop, juice, water, milk for the same combo price why can't Arby's?
Atmosphere: 3
Food: 3
Service: 3
Ginette Bishop
Arby's has the ? meat, alright. Great Canadian Sandwiches ? are my favorite, their absolutely great. Service is quick, prices reasonable, and good working staff. Atmosphere is neat and tidy.
Atmosphere: 5
Food: 5
Service: 5
Cora Curlew
I wish Arby's had a more central location. I love the food so much, I love how friendly and welcoming the staff are and I love the design of their interior when dining in. Every time that I've gone here, I've gotten great service and really delicious and fresh food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast, Fries
Kayla Nuzum
Love this Arby’s. The service is always great and the food quality is always great
Walk up order food, and just couple moments the order was ready. Seemed like we were the first to arrive, but soon after more ppl arrived. Offers choices for seating, with wheelchair spaces also available. There was plenty of parking, level yard for wheelchair access. Washrooms were very clean, tables were clean as well. Variety of seating in higher chairs, booths, or chairs with bench seating. Remember when leaving if your meal was satisfying to ring the bell, acknowledging you enjoyed your meal.
Atmosphere: 5
Food: 5
Service: 5
Thomas Mullen
I went to arbys in chatham, and again for the second time I ordered the original beef and cheddar. Not the 2 for 10 sandwiches without cheese, and paid over $30.00. I got home to find approximately 1/4 teaspoon of cheese. Never again arbys. Never again
Shenu Pillai
Fries felt like they made it a few hours ago but there strawberry milkshake was really good... 3 star they got just because of there milkshake
Atmosphere: 5
Food: 3
Service: 3
Monique Cameron
They even had a surprise for my puppy at the drive through... a little container of shaved beef! What a nice treat for my dog.
Staff were great! Really friendly and helpful, delivering food fresh to our table and not delaying us. I will go back
Atmosphere: 3
Food: 5
Service: 5
Service was good and the food was good too!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Dip 'N Swiss Classic, Curly Fries Poutine
Arby's: Why the Brand is Struggling and Needs a Systemic Overhaul
#1 - Declining Relevance in the Fast-Food Industry.
The fast-food industry is evolving rapidly, driven by changing consumer preferences, the rise of health-conscious dining, and the emphasis on sustainability. Arby's, historically known for its roast beef sandwiches and "We Have the Meats" slogan, seems increasingly out of step with these trends. The company's menu and brand image have struggled to keep pace with the shifts in consumer behavior, especially when compared to the dynamic innovation seen in competitors like Chick-fil-A, Chipotle, and even fast-food giants like McDonald's. As a result, Arby’s risks being perceived as a stagnant brand.
#2 - Outdated Store Design and Experience
The physical environment of many Arby’s locations also contributes to its perceived irrelevance. Many stores maintain designs that are reminiscent of the 1990s and early 2000s, lacking the contemporary aesthetics and ambiance that today's customers expect. Competitors like Starbucks, Panera Bread, and even McDonald's have invested significantly in revamping their store designs, incorporating modern, comfortable seating, upgraded digital ordering kiosks, and environmentally sustainable materials. Arby’s, however, has lagged in this regard, which diminishes its appeal to younger, tech-savvy consumers.
#3 - Technological Lag and Operational Inefficiency
The fast-food industry has seen a surge in digital ordering, app-based promotions, and automated processes, especially during and after the COVID-19 pandemic. Arby's technological systems appear outdated when compared to industry standards. The company has not fully embraced innovations like AI-driven ordering systems, delivery app partnerships, or streamlined supply chain management that ensures consistent quality and faster service times. As a result, Arby’s suffers from operational inefficiencies that contribute to longer wait times, inconsistent service quality, and a lack of seamless integration with delivery platforms like UberEats or DoorDash.
#4 - Limited Global Expansion and Market Adaptation
While many of its competitors have expanded successfully into global markets, Arby's remains heavily reliant on the North American market. This limited geographic presence puts the company at a disadvantage when competing with truly global brands like McDonald's, KFC, or Subway, which have tailored their menus and operations to cater to local tastes worldwide. Arby’s inability or unwillingness to expand into international markets reflects a lack of ambition or adaptability, ultimately limiting its growth potential.
#5 - Failure to Adapt to Economic Shifts and Sustainability Trends**
Sustainability has become a core concern for consumers, especially younger generations. Brands that fail to integrate eco-friendly practices and transparent supply chains are likely to be viewed unfavorably. Arby’s has not positioned itself as a leader in sustainable practices, nor has it significantly invested in reducing its environmental footprint. Furthermore, its reliance on processed meats and lack of transparency in sourcing practices are increasingly problematic. Competitors like Chipotle have successfully differentiated themselves by emphasizing organic ingredients, humane farming practices, and eco-friendly packaging, all of which resonate strongly with modern consumers.
### **Recommendations for Modernization and Future Success**
For Arby’s to remain viable and competitive in the fast-food landscape, the company needs a comprehensive strategy that addresses both its brand identity and operational inefficiencies. Here are some suggestions for revitalization.
This truly is painful to leave a review like this. This has been my childhood restaurant
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Roast
Daniel was a super happy and helpful, great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Food was excellent very hot and fresh..
Atmosphere: 5
Food: 5
Service: 4
The food was amazing. The customer service was excellent. It was extremely clean for how busy it was inside. The atmosphere reminds me of nostalgic diners. Please don't consider renovating.
The experience lived up to all the great talk I've heard about Arby's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Beef 'N Cheddar Half Pound, Curly Fries Poutine, Roast Beef Half Pound
Have patronized this place numerous times over the years. It's standard Arby's fare of course, and decent enough. Restaurant is generally clean and service is fine. The one thing that grates is the way beverages are categorized and priced. A 'Combo' drink has to be soda from the fountain. No options to substitute juice or milk. Want to get a child something healthier than pop, you're going to pay more. A lot more. A kids sized 237 ml unit of chocolate milk is $4.49 per. Considering a 4L bag of milk costs about $6. I'd say there is some serious price gouging going on here. It almost makes the $2.99 bottled tap water look like a deal. Seriously, if McDonalds can offer beverage options that range from pop, juice, water, milk for the same combo price why can't Arby's?
Atmosphere: 3
Food: 3
Service: 3
Arby's has the ? meat, alright.
Great Canadian Sandwiches ? are my favorite, their absolutely great.
Service is quick, prices reasonable, and good working staff.
Atmosphere is neat and tidy.
Atmosphere: 5
Food: 5
Service: 5
I wish Arby's had a more central location. I love the food so much, I love how friendly and welcoming the staff are and I love the design of their interior when dining in. Every time that I've gone here, I've gotten great service and really delicious and fresh food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast, Fries
Love this Arby’s. The service is always great and the food quality is always great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Walk up order food, and just couple moments the order was ready. Seemed like we were the first to arrive, but soon after more ppl arrived. Offers choices for seating, with wheelchair spaces also available.
There was plenty of parking, level yard for wheelchair access. Washrooms were very clean, tables were clean as well. Variety of seating in higher chairs, booths, or chairs with bench seating.
Remember when leaving if your meal was satisfying to ring the bell, acknowledging you enjoyed your meal.
Atmosphere: 5
Food: 5
Service: 5
I went to arbys in chatham, and again for the second time I ordered the original beef and cheddar. Not the 2 for 10 sandwiches without cheese, and paid over $30.00. I got home to find approximately 1/4 teaspoon of cheese. Never again arbys. Never again
Fries felt like they made it a few hours ago but there strawberry milkshake was really good... 3 star they got just because of there milkshake
Atmosphere: 5
Food: 3
Service: 3
They even had a surprise for my puppy at the drive through... a little container of shaved beef! What a nice treat for my dog.
Atmosphere: 5
Food: 5
Service: 5
Clean and good service; good food
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