Drinks are always great, Baristas are always kind, but something needs to be done about the speed of service from this particular location. It is consistently the slowest Starbucks that I've ever been to. Once this gets fixed, it will be amazing!
Atmosphere: 2
Food: 5
Service: 2
B Morris
Very short staffed. When I politely mentioned that my full order wasn’t fulfilled after my name was called, I was rudely told, “Yeah, I’m short staffed.” Another worker then threw the rest of my order on the counter. Being short staffed is understandable, but kindness and basic politeness still matter.
Service: 1
Erica Reaume
Took 13 minutes for my daughter to get her a strawberry lemonade. I was waiting on the car and then had to come inside to see why 9 cars were served in the drive through and multiple other guests coming in and out before mine was given her drink.
jae vian
i spoke to somebody named meg about my uncommon allergy very confusingly yet they were still very nice and accommodating, 10/10 service and 10/10 drink i did not die
Atmosphere: 5
Food: 5
Service: 5
Brian Williams
Excellent service and made me feel loved and appreciated. You rock Starbucks Girl. Welcome to Chatham
Atmosphere: 5
Food: 5
Service: 5
Molly
The barista argued with me and how this was considered light ice. Gave attitude when making the new drink, and didn’t make it correctly the second time either. This isn’t the first time they’ve been like this either.
Atmosphere: 1
Food: 1
Service: 1
chatham kent
I recently ordered through the drive-thru at your grand ave location before 6 pm and unfortunately had a very disappointing experience. The staff member taking my order showed no initiative and sounded unhappy and unfriendly, which made the interaction uncomfortable.
More seriously, I noticed what appeared to be a hair (possibly pubic) on the outside of my drink cup. This is extremely unhygienic and unacceptable.
The Kirito Velázquez
good drinks and very refreshing
Atmosphere: 5
Food: 5
Service: 5
Maddie Seg
Got there at 1:30 waited till 1:57 for a cake pop and had somewhere to go, just wanted a quick bite and was late for a test I had.
Nine people working, cafe empty and still have been waiting 10 minutes for my order
Becky Channer
Waited 15 minutes for a walk in tea. (I know… first world problems) but it’s the attitude. When I asked politely about my order (as I’ve had orders “forgotten” before) rudely told it’s in the cue. Not one staff member made eye contact nor smiled. Apparently I should have taken the drive through or ordered ahead as they clearly take precedence. Sorry Starbucks - I’m with the other posters. I’ll give my money to local coffee shops with less attitude next time.
Service: 1
Zachary Hatcher
Everyone working here always does such a great job! I'm not sure about the other negative comments, the staff have always been kind to me and super great.
Atmosphere: 5
Food: 5
Service: 5
Dhruvi Mistry
Stopped to pick up my mobile order this afternoon. Ordered at 4:34 and it says on app it would be ready by 4:42. I reached there 4:41 and stood near the pickup counter. It was very busy during that time which I totally agree but the disappointment was one of the girls behaviour. I stood there till 4:55. She didn’t even pay attention towards me or took any effort to confirm my order or sorry for delay; nothing at all. While I was standing there, one time I tried to ask about my order and without even listening to me she rudely said you can see we are very busy! I was just checking in with my order. Lastly, gave my order very rudely without saying anything and not even a sorry for making me wait 15 mins. Worst customer service ever. Would prefer other Chatham location for sure.
Expensive and not good
Atmosphere: 4
Food: 3
Service: 3
Drinks are always great, Baristas are always kind, but something needs to be done about the speed of service from this particular location. It is consistently the slowest Starbucks that I've ever been to. Once this gets fixed, it will be amazing!
Atmosphere: 2
Food: 5
Service: 2
Very short staffed. When I politely mentioned that my full order wasn’t fulfilled after my name was called, I was rudely told, “Yeah, I’m short staffed.” Another worker then threw the rest of my order on the counter. Being short staffed is understandable, but kindness and basic politeness still matter.
Service: 1
Took 13 minutes for my daughter to get her a strawberry lemonade. I was waiting on the car and then had to come inside to see why 9 cars were served in the drive through and multiple other guests coming in and out before mine was given her drink.
i spoke to somebody named meg about my uncommon allergy very confusingly yet they were still very nice and accommodating, 10/10 service and 10/10 drink i did not die
Atmosphere: 5
Food: 5
Service: 5
Excellent service and made me feel loved and appreciated. You rock Starbucks Girl. Welcome to Chatham
Atmosphere: 5
Food: 5
Service: 5
The barista argued with me and how this was considered light ice. Gave attitude when making the new drink, and didn’t make it correctly the second time either. This isn’t the first time they’ve been like this either.
Atmosphere: 1
Food: 1
Service: 1
I recently ordered through the drive-thru at your grand ave location before 6 pm and unfortunately had a very disappointing experience. The staff member taking my order showed no initiative and sounded unhappy and unfriendly, which made the interaction uncomfortable.
More seriously, I noticed what appeared to be a hair (possibly pubic) on the outside of my drink cup. This is extremely unhygienic and unacceptable.
good drinks and very refreshing
Atmosphere: 5
Food: 5
Service: 5
Got there at 1:30 waited till 1:57 for a cake pop and had somewhere to go, just wanted a quick bite and was late for a test I had.
Service: 1
Restaurantji Recommends
Always pleasant and prompt with my order
Atmosphere: 5
Food: 5
Service: 5
Nine people working, cafe empty and still have been waiting 10 minutes for my order
Waited 15 minutes for a walk in tea. (I know… first world problems) but it’s the attitude. When I asked politely about my order (as I’ve had orders “forgotten” before) rudely told it’s in the cue. Not one staff member made eye contact nor smiled. Apparently I should have taken the drive through or ordered ahead as they clearly take precedence. Sorry Starbucks - I’m with the other posters. I’ll give my money to local coffee shops with less attitude next time.
Service: 1
Everyone working here always does such a great job! I'm not sure about the other negative comments, the staff have always been kind to me and super great.
Atmosphere: 5
Food: 5
Service: 5
Stopped to pick up my mobile order this afternoon. Ordered at 4:34 and it says on app it would be ready by 4:42. I reached there 4:41 and stood near the pickup counter. It was very busy during that time which I totally agree but the disappointment was one of the girls behaviour. I stood there till 4:55. She didn’t even pay attention towards me or took any effort to confirm my order or sorry for delay; nothing at all. While I was standing there, one time I tried to ask about my order and without even listening to me she rudely said you can see we are very busy! I was just checking in with my order. Lastly, gave my order very rudely without saying anything and not even a sorry for making me wait 15 mins. Worst customer service ever. Would prefer other Chatham location for sure.
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