Ordered using the App for pick up... we live outside the village. Upon getting home discovered our subs were made wrong. Wrong bread on each. Not a matter of switching the buns as each were different sauces and toppings. I called the restaurant to advise I would like to be compensated. Of course they offered to remake but I was not going to drive back into town for that and suggested just to refund or give credit. Nope couldn't do that. Took my number and said manager would call me the next day between 10 and 11 am. No call happened. Bad service in my opinion.
Food: 2
Service: 1
Cole Regele
Wanted to get a cute Valentine’s Day with my girlfriend, got 2 subs on the app went in picked up get home. Both subs toppings are flipped and unfortunately she is vegetarian so couldn’t eat the sub with her toppings.
Atmosphere: 1
Food: 1
Service: 1
Sarah MacMillan
Employees chatted in the back and washed dishes while we waited for around 10 minutes. Made some noise as maybe they didn’t hear me us come in, they continued to work right beside the door where we were in their direction eyeline and refused to even look in our direction. Finally I politely had to say excuse me to which both employees gave us dirty looks, they came out and didn’t say a word. Then the entire transaction looked at us like they hated us, rolling their eyes, loudly sighing, and sneering. No hello, no have a good day, not even a nod of greeting. Absolutely abhorrent customer service, I have never felt so unwelcome in a store. Especially in a small, friendly town like Dorchester.
Atmosphere: 1
Food: 1
Service: 1
Talita Facioli
I'm Brazilian and my English isn't very good yet. There were 2 employees in attendance and they treated me very badly and without patience. The bread was very dry. It was at the Dorchester, Ontario unit
Atmosphere: 2
Food: 2
Service: 1
Taylor G
The staff are nice enough, the location is always clean, but they tend to stack the chairs and wash the floors at 7pm when they are listed as being open until 10. One thing that will make me not come back is the fact that no matter what time I come, the bread is NEVER fresh. They have a cabinet full of bread at 5pm on a Tuesday, and all of it seems like it was baked the day before. Very disappointing as the bread makes or breaks the sandwich and it’s not cheap anymore. Almost $15 just for a 12- inch sub, no combo. Also, the employees need to wash their hands before putting on a new set of gloves, especially when they come from the back and were doing god knows what. Your dirty hands just made the gloves dirty. I’ll drive into the city to get a better experience.
Atmosphere: 3
Food: 2
Service: 4
Valerie Fenn
If you’re looking for week old bread, this is your place!
Food: 1
Jackie Bennett
I ordered 2 footlong coldcuts. When the girl put the meat on the bun she just threw it on and it was sideways on the bun. Her coworker came up because more people came in. I asked her if she could straighten it. She did , but then it wasn't much better. I got them to go. We went to a park to eat and when we unwrapped them neither were cut all the way through. Just the top bun.. We had to divide them by tearing them apart. What a mess. I have heard this from other people.
L
Very dirty inside and the vegetables look like they have been sitting out for a long time. Employees wear same gloves while handling cash, utensils, bins and grabbing customer's food.
Atmosphere: 1
Food: 1
Service: 1
Gargi Kaur Bedi
Went to the subway location and absolutely loved the service. The ladies there were so nice so accommodating with all of my requests and overall the restaurant is very clean, including the restroom. I recommend this subway location to anyone in the area or anybody passing by the city. 10/10!!!
i went with my friends and we all enjoyed our subs. yum. great experience
Atmosphere: 5
Food: 4
Service: 5
T C
Disgusting, zero stars if I could. Bread not fully baked, dirty bathrooms and tables, and the 25+ minute time inside the store with 1 person before me for 2 12" and 2 6" sandwiches is unacceptable, isnt this fast food ?. Having to ask the worker to change their gloves when cashing out customers and stocking drink cooler before making our sandwiches shouldn't even be a question. And just because "your mom owns the store" doesn't mean complaints won't go unheard.
Gargi Bedi
Went to the subway location and absolutely loved the service. The ladies there were so nice so accommodating with all of my requests and overall the restaurant is very clean, including the restroom. I recommend this subway location to anyone in the area or anybody passing by the city. 10/10!!!
Atmosphere: 5
Food: 5
Service: 5
Sehaj Sidhu
The service here was amazing and the staff is very helpful. The store was nice and clean and a perfect place to sit with family or friends. The atmosphere is very welcoming.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Rancher
PUSHPINDER BHULLAR
We ordered 3 footlongs and the whole order was messed up because they kept on shuffling the subs.. very bad customer service.. they did not even label the subs.. and dis not even apologize..
Ordered using the App for pick up... we live outside the village. Upon getting home discovered our subs were made wrong. Wrong bread on each. Not a matter of switching the buns as each were different sauces and toppings. I called the restaurant to advise I would like to be compensated. Of course they offered to remake but I was not going to drive back into town for that and suggested just to refund or give credit. Nope couldn't do that. Took my number and said manager would call me the next day between 10 and 11 am. No call happened. Bad service in my opinion.
Food: 2
Service: 1
Wanted to get a cute Valentine’s Day with my girlfriend, got 2 subs on the app went in picked up get home. Both subs toppings are flipped and unfortunately she is vegetarian so couldn’t eat the sub with her toppings.
Atmosphere: 1
Food: 1
Service: 1
Employees chatted in the back and washed dishes while we waited for around 10 minutes. Made some noise as maybe they didn’t hear me us come in, they continued to work right beside the door where we were in their direction eyeline and refused to even look in our direction. Finally I politely had to say excuse me to which both employees gave us dirty looks, they came out and didn’t say a word. Then the entire transaction looked at us like they hated us, rolling their eyes, loudly sighing, and sneering. No hello, no have a good day, not even a nod of greeting. Absolutely abhorrent customer service, I have never felt so unwelcome in a store. Especially in a small, friendly town like Dorchester.
Atmosphere: 1
Food: 1
Service: 1
I'm Brazilian and my English isn't very good yet. There were 2 employees in attendance and they treated me very badly and without patience. The bread was very dry. It was at the Dorchester, Ontario unit
Atmosphere: 2
Food: 2
Service: 1
The staff are nice enough, the location is always clean, but they tend to stack the chairs and wash the floors at 7pm when they are listed as being open until 10. One thing that will make me not come back is the fact that no matter what time I come, the bread is NEVER fresh. They have a cabinet full of bread at 5pm on a Tuesday, and all of it seems like it was baked the day before. Very disappointing as the bread makes or breaks the sandwich and it’s not cheap anymore. Almost $15 just for a 12- inch sub, no combo. Also, the employees need to wash their hands before putting on a new set of gloves, especially when they come from the back and were doing god knows what. Your dirty hands just made the gloves dirty. I’ll drive into the city to get a better experience.
Atmosphere: 3
Food: 2
Service: 4
If you’re looking for week old bread, this is your place!
Food: 1
I ordered 2 footlong coldcuts. When the girl put the meat on the bun she just threw it on and it was sideways on the bun. Her coworker came up because more people came in. I asked her if she could straighten it. She did , but then it wasn't much better. I got them to go. We went to a park to eat and when we unwrapped them neither were cut all the way through. Just the top bun.. We had to divide them by tearing them apart. What a mess. I have heard this from other people.
Very dirty inside and the vegetables look like they have been sitting out for a long time. Employees wear same gloves while handling cash, utensils, bins and grabbing customer's food.
Atmosphere: 1
Food: 1
Service: 1
Went to the subway location and absolutely loved the service. The ladies there were so nice so accommodating with all of my requests and overall the restaurant is very clean, including the restroom. I recommend this subway location to anyone in the area or anybody passing by the city. 10/10!!!
Atmosphere: 5
Food: 5
Service: 5
Amazing subway experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Restaurantji Recommends
i went with my friends and we all enjoyed our subs. yum. great experience
Atmosphere: 5
Food: 4
Service: 5
Disgusting, zero stars if I could.
Bread not fully baked, dirty bathrooms and tables, and the 25+ minute time inside the store with 1 person before me for 2 12" and 2 6" sandwiches is unacceptable, isnt this fast food ?. Having to ask the worker to change their gloves when cashing out customers and stocking drink cooler before making our sandwiches shouldn't even be a question.
And just because "your mom owns the store" doesn't mean complaints won't go unheard.
Went to the subway location and absolutely loved the service. The ladies there were so nice so accommodating with all of my requests and overall the restaurant is very clean, including the restroom. I recommend this subway location to anyone in the area or anybody passing by the city. 10/10!!!
Atmosphere: 5
Food: 5
Service: 5
The service here was amazing and the staff is very helpful. The store was nice and clean and a perfect place to sit with family or friends. The atmosphere is very welcoming.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Rancher
We ordered 3 footlongs and the whole order was messed up because they kept on shuffling the subs.. very bad customer service.. they did not even label the subs.. and dis not even apologize..
Atmosphere: 1
Food: 1
Service: 1
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