Complete disaster of a restaurant and how it’s run. Ordered delivery a few times throughout the year, and each and every time there has been an issue. I have had drivers accuse me of not paying, as I redeemed scene points, tip themselves without my consent, be extremely unprofessional and rude to me, I’ve had the managers hangup on me a couple times, the customer service centre is no better, I asked for a manager from the customer service rep named “Tiffany” when I called, she refused to let me speak to one, filed a form online, still never had anyone reach out to me regarding my concerns. I paid for items that I didn’t even receive when it was delivered, such a disappointing restaurant.
Atmosphere: 1
Food: 1
Service: 1
Flareguy
My dining experience at Swiss Chalet was very enjoyable, all thanks to the exceptional service provided by mykyta. From the moment we were seated, his warm personality and genuine hospitality set the perfect tone for the evening. My partner has very specific eating requirements and he professionally guided us through the menu, taking the time to understand her concerns and offered great recommendations. Swiss Chalet is fortunate to have such a dedicated and skilled server on their team.
Atmosphere: 4
Food: 4
Service: 5
Harlea
I’ve ordered on the app and via phone a few times over the last month maybe month and a half and there’s always an issue. Today I ordered a half chicken meal for my partner and I to split and when it was delivered first the driver accused me of not paying because I redeemed some of my scene points for 20 dollars off and then paid the difference. When I brought the order inside and I opened the package there was only a quarter chicken. When I called the store to ask them to replace the meal they put me on hold for 5 minutes and then hung up the phone on me. I don’t understand what is so difficult about packing and order and then driving the order to its destination that Swiss chalet doesn’t seem to understand but they have been doing this for a long time they really need to clean up the act.Update: the manager said that if she had another driver she would send them over with the replacement meal and that they would take the wrong order back. When the driver showed up he gave me a new bag that only had the chicken meal it didn’t have the extra side or rolls or sauce or drinks and when I asked about he said here you go and gave me an empty bag with ketchup and butter packets. These drivers are rude and Swiss chalet customer service is terrible. They should fire who ever is in charge and clean house. After calling customer service to speak to someone to resolve my issue they said sorry sucks to be nothing we can do you have to deal with the restaurant directly but the restaurant says to deal with head office and when you ask to speak to someone in charge like a supervisor or manager and was told that Swiss chalet doesn’t have those.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Chalet Sauce
Isabell Hacock
Amy T was super super sweet and very kind. Unfortunately I found a bug In my drink but Amy was kinda and handled it gracefully other thank that the food was awesome!!
Atmosphere: 5
Food: 4
Service: 5
Charlie Charalambous
Great service and atmosphere. Renovations to the restaurant look good. Enjoyed our meals as usual. Awesome service from Anna. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Sam Bawab
Sarah M was a great server, very patient with my childrenVegetarian options: Available
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Quarter Chicken Dinner
Jackie Stone
Anna is the best waitress we have ever had in any restaurant and as a result we frequent this location on a weekly basis for the. food and as mentioned the best service
Atmosphere: 5
Food: 5
Service: 5
Jonathan Carr
Great meal, wonderful service by Sarah M!Kid-friendliness: Waitress, Sarah M, was wonderful with our children, and our entire party. She was busy, but made sure we were well taken care of. Thank you, Sarah!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Quarter Chicken Dinner
Cameron Scott
Been a long time since I've eaten at a Swiss Chalet. Food and service was great. I love watching the food delivery robots. Had the lemonade and messy sandwich with fries and a salad. Big portions, couldn't finish. Reasonable price. Floors were a bit slippery by the kitchen. Secret parking around back.
We have been going to this location for years. Our server Sara is excellent. Attentive , great personality, we always have a great meal. The food is excellent and in this day and age the price is right. It's great knowing when we go to this Swiss chalet we have an awesome experience.Mark
Lukas gorst
My family and I came to this location during dinner at around 6:30pm. We were seated quickly and our waiter got us our drinks fairly fast except for the fact that our waiter spilt our drinks all over us which ruined our shirts, pants, shoes, phones and my moms 200$ purse. After that happened we requested if we could just do takeout since we were all sticky and wet . In return they bring the food all packaged and expect us to pay full price for everything. The least the manager could have done was given us any amount of discount. This ruined my families night and we will not be coming back anytime soon due.
Atmosphere: 1
Food: 1
Service: 1
Diane McAloney
Our severs Jevon was the best, the food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wrap
Gillian Murphy
Lauren M was amazing!!! Best server. Very pleasant and great service!Kid-friendliness: Great kids menu
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quarter Chicken Dinner
suzanne M
Food was great, our server Lauren was very friendly and attentive. Our meals came out in a timely manner.
Always a pleasure
Atmosphere: 5
Food: 5
Service: 5
Complete disaster of a restaurant and how it’s run. Ordered delivery a few times throughout the year, and each and every time there has been an issue. I have had drivers accuse me of not paying, as I redeemed scene points, tip themselves without my consent, be extremely unprofessional and rude to me, I’ve had the managers hangup on me a couple times, the customer service centre is no better, I asked for a manager from the customer service rep named “Tiffany” when I called, she refused to let me speak to one, filed a form online, still never had anyone reach out to me regarding my concerns. I paid for items that I didn’t even receive when it was delivered, such a disappointing restaurant.
Atmosphere: 1
Food: 1
Service: 1
My dining experience at Swiss Chalet was very enjoyable, all thanks to the exceptional service provided by mykyta. From the moment we were seated, his warm personality and genuine hospitality set the perfect tone for the evening. My partner has very specific eating requirements and he professionally guided us through the menu, taking the time to understand her concerns and offered great recommendations. Swiss Chalet is fortunate to have such a dedicated and skilled server on their team.
Atmosphere: 4
Food: 4
Service: 5
I’ve ordered on the app and via phone a few times over the last month maybe month and a half and there’s always an issue. Today I ordered a half chicken meal for my partner and I to split and when it was delivered first the driver accused me of not paying because I redeemed some of my scene points for 20 dollars off and then paid the difference. When I brought the order inside and I opened the package there was only a quarter chicken. When I called the store to ask them to replace the meal they put me on hold for 5 minutes and then hung up the phone on me. I don’t understand what is so difficult about packing and order and then driving the order to its destination that Swiss chalet doesn’t seem to understand but they have been doing this for a long time they really need to clean up the act.Update: the manager said that if she had another driver she would send them over with the replacement meal and that they would take the wrong order back. When the driver showed up he gave me a new bag that only had the chicken meal it didn’t have the extra side or rolls or sauce or drinks and when I asked about he said here you go and gave me an empty bag with ketchup and butter packets. These drivers are rude and Swiss chalet customer service is terrible. They should fire who ever is in charge and clean house. After calling customer service to speak to someone to resolve my issue they said sorry sucks to be nothing we can do you have to deal with the restaurant directly but the restaurant says to deal with head office and when you ask to speak to someone in charge like a supervisor or manager and was told that Swiss chalet doesn’t have those.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Chalet Sauce
Amy T was super super sweet and very kind. Unfortunately I found a bug In my drink but Amy was kinda and handled it gracefully other thank that the food was awesome!!
Atmosphere: 5
Food: 4
Service: 5
Great service and atmosphere. Renovations to the restaurant look good. Enjoyed our meals as usual. Awesome service from Anna. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Sarah M was a great server, very patient with my childrenVegetarian options: Available
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Quarter Chicken Dinner
Anna is the best waitress we have ever had in any restaurant and as a result we frequent this location on a weekly basis for the. food and as mentioned the best service
Atmosphere: 5
Food: 5
Service: 5
Great meal, wonderful service by Sarah M!Kid-friendliness: Waitress, Sarah M, was wonderful with our children, and our entire party. She was busy, but made sure we were well taken care of. Thank you, Sarah!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Quarter Chicken Dinner
Been a long time since I've eaten at a Swiss Chalet. Food and service was great. I love watching the food delivery robots. Had the lemonade and messy sandwich with fries and a salad. Big portions, couldn't finish. Reasonable price. Floors were a bit slippery by the kitchen. Secret parking around back.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We have been going to this location for years. Our server Sara is excellent. Attentive , great personality, we always have a great meal. The food is excellent and in this day and age the price is right. It's great knowing when we go to this Swiss chalet we have an awesome experience.Mark
My family and I came to this location during dinner at around 6:30pm. We were seated quickly and our waiter got us our drinks fairly fast except for the fact that our waiter spilt our drinks all over us which ruined our shirts, pants, shoes, phones and my moms 200$ purse. After that happened we requested if we could just do takeout since we were all sticky and wet . In return they bring the food all packaged and expect us to pay full price for everything. The least the manager could have done was given us any amount of discount. This ruined my families night and we will not be coming back anytime soon due.
Atmosphere: 1
Food: 1
Service: 1
Our severs Jevon was the best, the food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wrap
Lauren M was amazing!!! Best server. Very pleasant and great service!Kid-friendliness: Great kids menu
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quarter Chicken Dinner
Food was great, our server Lauren was very friendly and attentive. Our meals came out in a timely manner.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wrap, Quarter Chicken Dinner