Bread was stale and employee refused to give us new bread even though the one was got was gone bad. Other than that the food was decent.
big dog8000
My visit to this Subway location around (Month, e.g., December) was unfortunately very disappointing, revealing significant operational, service, and management issues. The most critical problem was the consistently poor quality and freshness of the food across multiple items. Not only were toppings like (mention specific toppings, e.g., lettuce, tomatoes, cucumbers) visibly stale – appearing that old product was being layered with new instead of being properly changed out, a concern also noted in other reviews – but the treats and bread were also noticeably stale. This widespread lack of freshness, from key ingredients to the fundamental bread and supplemental items, is a serious concern regarding food safety and overall quality control and gives the strong impression that expired or improperly stored items are frequently being served. Furthermore, the customer service I received during this visit was poor; instead of patiently listening to my requests, the staff seemed to rush through the order, disregarding my instructions and making the sandwich incorrectly. This inattentiveness resulted in an incorrectly made sandwich in addition to the stale ingredients. Adding to the negative experience, I observed the manager being notably rude to a new worker, even physically pushing them aside to serve me, which suggests a poor training environment and lack of support for new staff. This experience was very negative, and the lack of fresh ingredients across the menu combined with the apparent operational deficiencies, poor customer listening skills and order accuracy, and the observed managerial conduct is particularly troubling. It strongly suggests a need for a change in how this location is managed, focusing on proper food handling, stock rotation, thorough and supportive staff training on order accuracy and customer interaction, and overall quality control.
John Doe
It's subway.
Troy the Canadian Fox
Pretty good sandwiches
Anita Reis
Just popped in and grabbed a Canadian Club foot long. Quick, professional and lots of toppings.
Atmosphere: 5
Food: 5
Service: 5
Noah Keatley-Erskine
This particular subway is really the only one I go to as I like to try other chains when I leave the area..
Quality, service and cleanliness are always on point at this location and staff and owner are always very pleasant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara
Tanya Patel
There were really nice people and made my sandwich the way I wanted it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
C W
Nothing better then Subway, staff was friendly and knowledgeable
Atmosphere: 5
Food: 5
Service: 5
Caroline Ross
This Elliot Lake Subway food is horrible. First and last time I ever go there. I ordered BLT on a gluten-free bun. The bun was so awful I took it back after 2 bits. They refused to give my money back even though the quality was awful. They said I ordered it and there not giving me my money back. The only thing they would do was put everything on a Italian bun, but wouldn't give me money back for the gluten-free bun. Horrible service and food. They also don't follow food guidelines about cross contamination. I witnessed an employee changing out the onions and putting the old onions on-top of the fresh onions.🤮 I let them know I was going to give them a bad review but these minimum wage workers who have hardly no income didn't care. So that explains everything. This is what bad customer service looks like. Don't waste your money on this very overpriced bad food. Go somewhere else, anywhere else, but this Subway. 🤮🤮
When they ask if you want your bread toasted, say no!. Then after they grab you the fresh bread instead of the days old and put on your cheese, say you changed your mind, yes toasted. You're welcome!.. Edit: they stopped doing this for now..must have read my review.!!
DaysVFX
Q/C problems, staring at their customers in a rude way, pickles were soggy, lettuce felt too soft. Atmosphere was bad, people were lazy in the back staring at customers. Made their customers wait longer than was required. All in all, gross food, gazing nastily at customers. Not worth the money.
Atmosphere: 1
Food: 1
Service: 1
Shilpa Patel
Beautiful service
Atmosphere: 5
Food: 5
Service: 5
Harlee Sullivan
The food is fresh and always made well with nice smiling faces , they listen well and take recognition that I have a severe allergy to onions and they use fresh veggies , knives and everything you name it . We only had a problem once with one of the staff but he corrected his attitude once I informed him I was going to speak to his boss . But after that it’s been great we live really close so most of the time we order online and walk to pick it up
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Rancher
Marissa Johnston
Workers are friendly and my sub is always great and prepared quickly.
Best subway in canada
Bread was stale and employee refused to give us new bread even though the one was got was gone bad. Other than that the food was decent.
My visit to this Subway location around (Month, e.g., December) was unfortunately very disappointing, revealing significant operational, service, and management issues. The most critical problem was the consistently poor quality and freshness of the food across multiple items. Not only were toppings like (mention specific toppings, e.g., lettuce, tomatoes, cucumbers) visibly stale – appearing that old product was being layered with new instead of being properly changed out, a concern also noted in other reviews – but the treats and bread were also noticeably stale. This widespread lack of freshness, from key ingredients to the fundamental bread and supplemental items, is a serious concern regarding food safety and overall quality control and gives the strong impression that expired or improperly stored items are frequently being served. Furthermore, the customer service I received during this visit was poor; instead of patiently listening to my requests, the staff seemed to rush through the order, disregarding my instructions and making the sandwich incorrectly. This inattentiveness resulted in an incorrectly made sandwich in addition to the stale ingredients. Adding to the negative experience, I observed the manager being notably rude to a new worker, even physically pushing them aside to serve me, which suggests a poor training environment and lack of support for new staff. This experience was very negative, and the lack of fresh ingredients across the menu combined with the apparent operational deficiencies, poor customer listening skills and order accuracy, and the observed managerial conduct is particularly troubling. It strongly suggests a need for a change in how this location is managed, focusing on proper food handling, stock rotation, thorough and supportive staff training on order accuracy and customer interaction, and overall quality control.
It's subway.
Pretty good sandwiches
Just popped in and grabbed a Canadian Club foot long. Quick, professional and lots of toppings.
Atmosphere: 5
Food: 5
Service: 5
This particular subway is really the only one I go to as I like to try other chains when I leave the area..
Quality, service and cleanliness are always on point at this location and staff and owner are always very pleasant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara
There were really nice people and made my sandwich the way I wanted it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Nothing better then Subway, staff was friendly and knowledgeable
Atmosphere: 5
Food: 5
Service: 5
This Elliot Lake Subway food is horrible. First and last time I ever go there. I ordered BLT on a gluten-free bun. The bun was so awful I took it back after 2 bits. They refused to give my money back even though the quality was awful. They said I ordered it and there not giving me my money back. The only thing they would do was put everything on a Italian bun, but wouldn't give me money back for the gluten-free bun.
Horrible service and food. They also don't follow food guidelines about cross contamination. I witnessed an employee changing out the onions and putting the old onions on-top of the fresh onions.🤮
I let them know I was going to give them a bad review but these minimum wage workers who have hardly no income didn't care. So that explains everything. This is what bad customer service looks like. Don't waste your money on this very overpriced bad food. Go somewhere else, anywhere else, but this Subway. 🤮🤮
Food: 1
Service: 1
Restaurantji Recommends
When they ask if you want your bread toasted, say no!. Then after they grab you the fresh bread instead of the days old and put on your cheese, say you changed your mind, yes toasted. You're welcome!.. Edit: they stopped doing this for now..must have read my review.!!
Q/C problems, staring at their customers in a rude way, pickles were soggy, lettuce felt too soft. Atmosphere was bad, people were lazy in the back staring at customers. Made their customers wait longer than was required. All in all, gross food, gazing nastily at customers. Not worth the money.
Atmosphere: 1
Food: 1
Service: 1
Beautiful service
Atmosphere: 5
Food: 5
Service: 5
The food is fresh and always made well with nice smiling faces , they listen well and take recognition that I have a severe allergy to onions and they use fresh veggies , knives and everything you name it . We only had a problem once with one of the staff but he corrected his attitude once I informed him I was going to speak to his boss . But after that it’s been great we live really close so most of the time we order online and walk to pick it up
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Rancher
Workers are friendly and my sub is always great and prepared quickly.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Subway Club
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