The service here is always 10/10, everybody is friendly and welcoming but my drinks are never up to par. It is always either watered down or barely any taste of the syrup. My drinks are just not made correctly.
sharisa
Had an amazing pesto and mozzarella sandwich but who assaulted my cake pop like this
Food: 5
Elizabeth King
Absolutely worst customer service I've ever seen. They even argued with me. I paid $24. I got my money back, went to a&w and paid way less and got way more food with excellent customer service
Sonja M
Didn't order food, so I am not rating food.. service wasn't great.. took forever to order drinks. It took a long time to get one drink.. also, my drink wasn't mixed at all...
Atmosphere: 3
Service: 3
Rachael Anderson
I made my first ever online order drive threw pick up tonight for the embrun Starbucks. I wasn't sure how it worked so I assumed the best thing to do was to just clarify at the window. When I arrived to the windows the young girl walks away from the windows with her hands pointing at the window. She does this twice to her coworker, then they both look at the window questioning why I was there. Fair, she opens the windows, not even a " hello welcome, how can i help you", she stairs at me and I had to sat "hello I'm here for a mobile pick up". Rolls her eyes, proceeds to tell me with the most attitude "ya next time stop at the ordering and let us know" the associate behind her watching me with such an attitude on her face. I proceed to tell her it was my very first time doing it, I'm so sorry. Still receiving a very non welcoming energy, I ask of anything is wrong and I just more attitude with "ya no it's fine just next time let us know"... So I also work in customer service, I understand when customers do things without knowing, but I have never treated someone like the way I was treated over two drinks...never will I ever go back here, and it's a real shame that they are the only Starbucks in our town and treat the locals like this...ladies, we can do better
Kay C
Love my Starbucks lattes. Bridgehead is a distant second for coffee taste but their wraps are better.
Atmosphere: 5
Food: 5
Service: 5
Eric Clermont
I spent the day here to work and the staff were friendly and the internet was fast.
Atmosphere: 5
Food: 4
Service: 5
abby kinsella
i had the sweetest lady today serve me in the store front and she was kind and took my order with no problems my drink was amazing and i even asked how much was the ham and cheese croissant was and i decided since it was a bit pricey i wouldn’t take it and once she gave me my drink she surprised me with a ham and cheese croissant! It made my day i wish i got her name but five stars for sure !!!
Atmosphere: 5
Food: 5
Service: 5
Deborah Clark
Skip the food. It has consistently been below average on several visits chain wide.
Atmosphere: 2
Food: 1
Service: 3
Callie
The drink surver was awesome they had just cashed out there cash and we were going to pay in cash a she took it but then she noticed she gave back the money and felt bad so she payed for it grates expirence ever she made my night
I just came back from getting drinks just a couple of minutes ago and they just happened to cash out the register which is fine. I have card on me, but they were so kind to give it to me for free which is most sweetest thing ever will surely be back❤️❤️❤️
deziree
There was an escalation during the last bogo and a lot of push back from customers. The employees handled it extremely well. Shoutout to Will, he was allegedly supposed to go on break and he advised his peers he was going to remain on the floor to assist the orders. I’ve been going here for years now & they never disappoint. Thank you for all that you do!
Atmosphere: 4
Food: 5
Service: 5
Shannon Weese
I love this location throughout the week… sadly the weekend staff could care less. Can really tell the difference when Karen (manager) is not here
Atmosphere: 3
Food: 3
Service: 2
Sergey Talashkevich
They were out of supplies and a lot of menu items. They were also not honoring promotions that were advertised on the application. It's a very poor experience.
Atmosphere: 4
Food: 5
Service: 3
Tanya Koeniger
Got a brown sugar shaken expresso that was not that at all. Disappointing.
The service here is always 10/10, everybody is friendly and welcoming but my drinks are never up to par. It is always either watered down or barely any taste of the syrup. My drinks are just not made correctly.
Had an amazing pesto and mozzarella sandwich but who assaulted my cake pop like this
Food: 5
Absolutely worst customer service I've ever seen. They even argued with me. I paid $24. I got my money back, went to a&w and paid way less and got way more food with excellent customer service
Didn't order food, so I am not rating food.. service wasn't great.. took forever to order drinks. It took a long time to get one drink.. also, my drink wasn't mixed at all...
Atmosphere: 3
Service: 3
I made my first ever online order drive threw pick up tonight for the embrun Starbucks. I wasn't sure how it worked so I assumed the best thing to do was to just clarify at the window. When I arrived to the windows the young girl walks away from the windows with her hands pointing at the window. She does this twice to her coworker, then they both look at the window questioning why I was there. Fair, she opens the windows, not even a " hello welcome, how can i help you", she stairs at me and I had to sat "hello I'm here for a mobile pick up". Rolls her eyes, proceeds to tell me with the most attitude "ya next time stop at the ordering and let us know" the associate behind her watching me with such an attitude on her face. I proceed to tell her it was my very first time doing it, I'm so sorry. Still receiving a very non welcoming energy, I ask of anything is wrong and I just more attitude with "ya no it's fine just next time let us know"...
So I also work in customer service, I understand when customers do things without knowing, but I have never treated someone like the way I was treated over two drinks...never will I ever go back here, and it's a real shame that they are the only Starbucks in our town and treat the locals like this...ladies, we can do better
Love my Starbucks lattes. Bridgehead is a distant second for coffee taste but their wraps are better.
Atmosphere: 5
Food: 5
Service: 5
I spent the day here to work and the staff were friendly and the internet was fast.
Atmosphere: 5
Food: 4
Service: 5
i had the sweetest lady today serve me in the store front and she was kind and took my order with no problems my drink was amazing and i even asked how much was the ham and cheese croissant was and i decided since it was a bit pricey i wouldn’t take it and once she gave me my drink she surprised me with a ham and cheese croissant! It made my day i wish i got her name but five stars for sure !!!
Atmosphere: 5
Food: 5
Service: 5
Skip the food. It has consistently been below average on several visits chain wide.
Atmosphere: 2
Food: 1
Service: 3
The drink surver was awesome they had just cashed out there cash and we were going to pay in cash a she took it but then she noticed she gave back the money and felt bad so she payed for it grates expirence ever she made my night
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I just came back from getting drinks just a couple of minutes ago and they just happened to cash out the register which is fine. I have card on me, but they were so kind to give it to me for free which is most sweetest thing ever will surely be back❤️❤️❤️
There was an escalation during the last bogo and a lot of push back from customers. The employees handled it extremely well. Shoutout to Will, he was allegedly supposed to go on break and he advised his peers he was going to remain on the floor to assist the orders. I’ve been going here for years now & they never disappoint. Thank you for all that you do!
Atmosphere: 4
Food: 5
Service: 5
I love this location throughout the week… sadly the weekend staff could care less. Can really tell the difference when Karen (manager) is not here
Atmosphere: 3
Food: 3
Service: 2
They were out of supplies and a lot of menu items. They were also not honoring promotions that were advertised on the application. It's a very poor experience.
Atmosphere: 4
Food: 5
Service: 3
Got a brown sugar shaken expresso that was not that at all. Disappointing.
Atmosphere: 5
Food: 1
Service: 5
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