I had a truly disappointing experience at this restaurant. Upon entering, the reception lady greeted us with an attitude that was anything but welcoming. Her tone was rude and dismissive, making us feel like we were an inconvenience rather than valued customers.
When we politely requested tea, she flatly refused, stating, “This is a dine-in, not a tim.” This kind of response was uncalled for and extremely unprofessional. Regardless of the establishment’s policies, there’s a way to communicate with customers respectfully—something this place clearly lacks.
We left feeling unwelcome and disrespected. There’s no reason to settle for such poor service. I definitely wouldn’t recommend this place to anyone.
Atmosphere: 1
Food: 1
Service: 1
Amandeep Singh Sidhu
The attendant was really rude and did not treated us properly. We were in search of an Indian restaurant but this was not what we expected. She refused to serve us tea for starting and made a really mocking face. Will not recommend this to anyone. Bullshit it is.
Tasteless food. Wrong place for an Indian guy to go. I would rather travel to Brampton/orangeville
Food: 1
Gwen McBride
Disappointing experience. 20 years ago we loved this restaurant and fairly frequently ordered takeout or took the family there for dinner. No doubt the ownership has changed but so has the commitment to food quality and service. We had takeout butter chicken, lamb korma and butter naan. Usually that would last us two meals. The meat was sparse in both curries, the sauces watery and the naan thin and tough. A takeout order took 40 minutes to prepare and, on pickup, the staff person chose to play on his phone rather than serve me, the only customer in line. He even picked up an incoming call before paying any attention to a customer in front of him, wallet out and ready to pay. We won’t be back.
Atmosphere: 2
Food: 2
Service: 2
swastik upadhyay
Not as expected, no service, no sense of talk to fellow indian nor even satifaction, do not ever try this,not worrh money I have tried one dish and it is overly priced. Not worth the money
Vegetarian options: I ordered samosa
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Tikka
yash patel
Not as expected don’t go here
Atmosphere: 1
Food: 1
Service: 1
sally sally
We have ordered multiple times from this place over the last 3 years and each time we thought "must've been a busy night for them" or "this is just a one time mistake" as excuses for the poor quality food. Note, each time was takeout because the atmosphere of the restaurant is not the best.
We have had their sag paneer, the butter chicken, lamb Rogan Josh, vegetable korma, mango Lassi, and some garlic naan. The Rogan Josh and mango Lassi were done well, but the rest of the order was not... The butter chicken was okay, but the sauce was watery and the chicken was not the best. The garlic naan was okay, just very doughy/bready and not that garlicky. The sag paneer was weird.. it did not just have spinach in it, there were other green leafy vegetables which is okay, but the sauce was also oddly sweet. We struggled to finish it. Lastly the vegetable korma... It was the worst curry. We did not even eat it. All the vegetables inside were mush and looked and tasted like they were from frozen. The sauce also wasn't very good, or at least not to our liking. In total our dinner was around $74.
Around an hour after our meal, my family and I felt awful, completely bloated and burping up the meal. We think that they used poor quality or old oil for the curries.
Overalls I do not recommend this place because the food is expensive, just like every other place these days, and the quality of food does not live up to it at all.
Atmosphere: 2
Food: 1
Service: 3
David Page
We have been ordering takeout from The Fergus Tandoori Grill for years and are always pleased with our food. It is flavourful and consistent. The prices have crept up over the years so we only treat ourselves on special occasions. We have had nothing but positive experiences here.
Worst taste of food and even worse service... no customer service at all... brampton wale ta bhulke v na ayeo ethe
Atmosphere: 1
Food: 1
Service: 1
Kashyap Thakkar
was truly disappointed. The food was subpar, with the roti being dry and stale. The service was even worse. A pregnant woman in our party waited an unacceptable 15 minutes for a simple glass of water. To make matters worse, we experienced what felt like blatant racism. We were the only Indian customers in the restaurant, and despite being seated for a considerable amount of time, our order was seemingly forgotten. When it finally arrived, we were shocked to find that no cutlery was provided. We had to borrow utensils from another table. The entire experience was incredibly frustrating and left us questioning the safety of the food. As someone familiar with Indian cuisine and culture, I can confidently say that this is not what it's about. Indian hospitality is renowned, and treating customers with respect is paramount. I strongly urge potential diners to avoid this establishment. The poor quality of food and service, coupled with the discriminatory treatment, make it a completely unsatisfactory experience. I have reported this incident to the local health authorities and hope they will investigate the matter.
Atmosphere: 3
Food: 1
Service: 1
Ketan Punde
This is not an authentic Indian food place. This is one of the "Indian restaurants" outside of India run by Pakistani and Bangladeshis. Their food is substandard, service sucks, and they are profiting from the 'Indian food' brand name as not many will eat if it is called Pakistani or Bangla food.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: A Lentil Soup and a Pakora, Shrimp Jalfrezi, Butter Chicken, Paratha
James P
Love this place. Recently bought a huge take our order for 25ppl. Every dish was amazing. Ordering from them again tonight.
Atmosphere: 5
Food: 5
Service: 5
James Paradis
Love this place. Recently bought a huge take our order for 25ppl. Every dish was amazing. Ordering from them again tonight.
I had a truly disappointing experience at this restaurant. Upon entering, the reception lady greeted us with an attitude that was anything but welcoming. Her tone was rude and dismissive, making us feel like we were an inconvenience rather than valued customers.
When we politely requested tea, she flatly refused, stating, “This is a dine-in, not a tim.” This kind of response was uncalled for and extremely unprofessional. Regardless of the establishment’s policies, there’s a way to communicate with customers respectfully—something this place clearly lacks.
We left feeling unwelcome and disrespected. There’s no reason to settle for such poor service. I definitely wouldn’t recommend this place to anyone.
Atmosphere: 1
Food: 1
Service: 1
The attendant was really rude and did not treated us properly. We were in search of an Indian restaurant but this was not what we expected. She refused to serve us tea for starting and made a really mocking face.
Will not recommend this to anyone.
Bullshit it is.
Atmosphere: 1
Food: 1
Service: 1
Friendly staff.
Great food.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Garlic Naan, Butter Chicken, Vindaloo
Tasteless food. Wrong place for an Indian guy to go. I would rather travel to Brampton/orangeville
Food: 1
Disappointing experience. 20 years ago we loved this restaurant and fairly frequently ordered takeout or took the family there for dinner. No doubt the ownership has changed but so has the commitment to food quality and service. We had takeout butter chicken, lamb korma and butter naan. Usually that would last us two meals. The meat was sparse in both curries, the sauces watery and the naan thin and tough. A takeout order took 40 minutes to prepare and, on pickup, the staff person chose to play on his phone rather than serve me, the only customer in line. He even picked up an incoming call before paying any attention to a customer in front of him, wallet out and ready to pay. We won’t be back.
Atmosphere: 2
Food: 2
Service: 2
Not as expected, no service, no sense of talk to fellow indian nor even satifaction, do not ever try this,not worrh money I have tried one dish and it is overly priced. Not worth the money
Vegetarian options: I ordered samosa
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Tikka
Not as expected don’t go here
Atmosphere: 1
Food: 1
Service: 1
We have ordered multiple times from this place over the last 3 years and each time we thought "must've been a busy night for them" or "this is just a one time mistake" as excuses for the poor quality food. Note, each time was takeout because the atmosphere of the restaurant is not the best.
We have had their sag paneer, the butter chicken, lamb Rogan Josh, vegetable korma, mango Lassi, and some garlic naan. The Rogan Josh and mango Lassi were done well, but the rest of the order was not... The butter chicken was okay, but the sauce was watery and the chicken was not the best. The garlic naan was okay, just very doughy/bready and not that garlicky. The sag paneer was weird.. it did not just have spinach in it, there were other green leafy vegetables which is okay, but the sauce was also oddly sweet. We struggled to finish it. Lastly the vegetable korma... It was the worst curry. We did not even eat it. All the vegetables inside were mush and looked and tasted like they were from frozen. The sauce also wasn't very good, or at least not to our liking. In total our dinner was around $74.
Around an hour after our meal, my family and I felt awful, completely bloated and burping up the meal. We think that they used poor quality or old oil for the curries.
Overalls I do not recommend this place because the food is expensive, just like every other place these days, and the quality of food does not live up to it at all.
Atmosphere: 2
Food: 1
Service: 3
We have been ordering takeout from The Fergus Tandoori Grill for years and are always pleased with our food. It is flavourful and consistent. The prices have crept up over the years so we only treat ourselves on special occasions. We have had nothing but positive experiences here.
Food: 5
Service: 5
Recommended dishes: Butter Chicken
Excellent all around
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Worst taste of food and even worse service... no customer service at all... brampton wale ta bhulke v na ayeo ethe
Atmosphere: 1
Food: 1
Service: 1
was truly disappointed. The food was subpar, with the roti being dry and stale. The service was even worse. A pregnant woman in our party waited an unacceptable 15 minutes for a simple glass of water.
To make matters worse, we experienced what felt like blatant racism. We were the only Indian customers in the restaurant, and despite being seated for a considerable amount of time, our order was seemingly forgotten. When it finally arrived, we were shocked to find that no cutlery was provided. We had to borrow utensils from another table.
The entire experience was incredibly frustrating and left us questioning the safety of the food. As someone familiar with Indian cuisine and culture, I can confidently say that this is not what it's about. Indian hospitality is renowned, and treating customers with respect is paramount.
I strongly urge potential diners to avoid this establishment. The poor quality of food and service, coupled with the discriminatory treatment, make it a completely unsatisfactory experience. I have reported this incident to the local health authorities and hope they will investigate the matter.
Atmosphere: 3
Food: 1
Service: 1
This is not an authentic Indian food place. This is one of the "Indian restaurants" outside of India run by Pakistani and Bangladeshis. Their food is substandard, service sucks, and they are profiting from the 'Indian food' brand name as not many will eat if it is called Pakistani or Bangla food.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: A Lentil Soup and a Pakora, Shrimp Jalfrezi, Butter Chicken, Paratha
Love this place. Recently bought a huge take our order for 25ppl. Every dish was amazing. Ordering from them again tonight.
Atmosphere: 5
Food: 5
Service: 5
Love this place. Recently bought a huge take our order for 25ppl. Every dish was amazing. Ordering from them again tonight.
Atmosphere: 5
Food: 5
Service: 5
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