Went through drive through and the guy tried to keep our change as a tip for himself (he had taken it out and put it on top of the till). We had to ask for our money? Scammers.
Jackson Jegernot
Coffee is good but often have grounds in my cup. Glaze is made way too thin. Happy to be able to come here 24 hours a day, though.
Atmosphere: 3
Food: 1
Service: 4
Joanne Zardo
My mom and i were in fergus on Sunday enjoying the town I once resided in .....we decided to visit the Tim's on hwy 6 ....I ordered and coffee french vanilla and the man cashier asked me what I wanted in the French coffee ???? I have only know it as a French vanilla ......he asked and I said my mom has milk and sugar and it tastes like vanilla so he registered a shot of vanilla ....it tasted awful my mom who's 88 knew this is not what she has regularly... he said well thsts not coffee ....tims please correct me ...is french vanilla not coffee ??? .l paid twice for his Or this understanding
Atmosphere: 4
Food: 3
Service: 1
Shelby Borden
It’s sad I even have to give this review a star at all. This is not the first bad experience we’ve had with this location. This morning my brother and I came through the drive thru to get a coffee to warm up and something warm to eat as well. The whole interaction was immediately awful. The lady on the intercom taking our order was negligent, continuously asking for us to repeat our order as if she wasn’t even listening to our order at all. I was still charged for my full order and I did not receive what I paid for. A large double double with a vanilla shot and I got a large black coffee. Both coffees tasted bitter and burnt to boot, not the always fresh guarantee. As well as a bagel including a sausage patty that was conveniently missing the sausage patty, the grill was down so my brothers wrap wasn’t able to be grilled. The customer service was weak. I even tried calling the building 4 times in a row after leaving and discovering the big mix up, to give them an opportunity to correct what they had done and no one would answer the phone. As someone who used to work for this company, this location is tarnishing the chains namesake and it’s really sad to see. With a reputation to uphold they are not and don’t seem to care either. I won’t be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Cassidy Taylor
Absolute trash. 0 stars. Entire order wrong and not a single care from staff. Called 4 times and no one answers the phone. Garbage.
Shelbi McIntyre
Imagine pulling through the drive through and the person saying "hello" and then confused you say "hi" and the person working says "yup".... Horrific way to answer a speaker. Barely said a word to me at the window instead was talking to her colleague. I felt like she would have rathered I not even been there. Wild. Awful. Seriously train your staff on customer service.
Atmosphere: 3
Food: 3
Service: 1
Alexa Welsh
0 stars. Dirtiest shop and worst customer service I’ve ever experienced. Never get your order right. I refuse to use either fergus Tim Hortons till they change owners.
Atmosphere: 1
Food: 1
Service: 1
Salma Ghanie
They never mix the coffee properly
Lynda Davies
They put Boston cream with chocolate down at bottom of bag under 2 apple fritters. Need to educate staff.
Barsoum Habib
Clean, organized, excellent service and coffee always fresh
They usually don’t have anything you ask for, are slow and didn’t even give me a straw with my iced capp.
Atmosphere: 1
Food: 1
Service: 1
Emma M
Went through the drive thru, said a part of our order and the lady just gave us the total and told us to drive up. We said we have more but instead she just moved on to the next car. There wasn’t any line and when we drove up and explained we had more to order they told us to pay for what was put in the computer and go back around and wait in a now huge line. Just very annoying
Atmosphere: 1
Food: 1
Service: 1
Tammy Boxall
I had to wait for 10 mins and line cause all the works with drive threw. That's not right and I will never go there again
Atmosphere: 2
Food: 5
Service: 1
Bonnie Herwynen
bad service going through drive-thru, I got yelled at because I was checking my sandwiches that I had purchased to see if they were all there. The order was wrong and the gentleman told me it was all there and proceeded to tell me he was not my servant. I couldn't get a word in and he kept saying to me don't swear at him and all I said was this is bull@@@@. Will never go back there again especially when the order was wrong. I have never been yelled at for about 4mins like that before and over these guys screwing up my order!!!!!!!!
Service: 1
John Barry
Drive through was fairly quickly this time. Coffee tasted like water. Also huge pop hot rite at the drive through window that’s been there since spring.
Went through drive through and the guy tried to keep our change as a tip for himself (he had taken it out and put it on top of the till). We had to ask for our money? Scammers.
Coffee is good but often have grounds in my cup. Glaze is made way too thin. Happy to be able to come here 24 hours a day, though.
Atmosphere: 3
Food: 1
Service: 4
My mom and i were in fergus on Sunday enjoying the town I once resided in .....we decided to visit the Tim's on hwy 6 ....I ordered and coffee french vanilla and the man cashier asked me what I wanted in the French coffee ???? I have only know it as a French vanilla ......he asked and I said my mom has milk and sugar and it tastes like vanilla so he registered a shot of vanilla ....it tasted awful my mom who's 88 knew this is not what she has regularly... he said well thsts not coffee ....tims please correct me ...is french vanilla not coffee ??? .l paid twice for his Or
this understanding
Atmosphere: 4
Food: 3
Service: 1
It’s sad I even have to give this review a star at all. This is not the first bad experience we’ve had with this location. This morning my brother and I came through the drive thru to get a coffee to warm up and something warm to eat as well. The whole interaction was immediately awful. The lady on the intercom taking our order was negligent, continuously asking for us to repeat our order as if she wasn’t even listening to our order at all. I was still charged for my full order and I did not receive what I paid for. A large double double with a vanilla shot and I got a large black coffee. Both coffees tasted bitter and burnt to boot, not the always fresh guarantee. As well as a bagel including a sausage patty that was conveniently missing the sausage patty, the grill was down so my brothers wrap wasn’t able to be grilled. The customer service was weak. I even tried calling the building 4 times in a row after leaving and discovering the big mix up, to give them an opportunity to correct what they had done and no one would answer the phone. As someone who used to work for this company, this location is tarnishing the chains namesake and it’s really sad to see. With a reputation to uphold they are not and don’t seem to care either. I won’t be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Absolute trash. 0 stars.
Entire order wrong and not a single care from staff. Called 4 times and no one answers the phone. Garbage.
Imagine pulling through the drive through and the person saying "hello" and then confused you say "hi" and the person working says "yup".... Horrific way to answer a speaker. Barely said a word to me at the window instead was talking to her colleague. I felt like she would have rathered I not even been there. Wild. Awful. Seriously train your staff on customer service.
Atmosphere: 3
Food: 3
Service: 1
0 stars. Dirtiest shop and worst customer service I’ve ever experienced. Never get your order right. I refuse to use either fergus Tim Hortons till they change owners.
Atmosphere: 1
Food: 1
Service: 1
They never mix the coffee properly
They put Boston cream with chocolate down at bottom of bag under 2 apple fritters. Need to educate staff.
Clean, organized, excellent service and coffee always fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
Restaurantji Recommends
They usually don’t have anything you ask for, are slow and didn’t even give me a straw with my iced capp.
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru, said a part of our order and the lady just gave us the total and told us to drive up. We said we have more but instead she just moved on to the next car. There wasn’t any line and when we drove up and explained we had more to order they told us to pay for what was put in the computer and go back around and wait in a now huge line. Just very annoying
Atmosphere: 1
Food: 1
Service: 1
I had to wait for 10 mins and line cause all the works with drive threw. That's not right and I will never go there again
Atmosphere: 2
Food: 5
Service: 1
bad service going through drive-thru, I got yelled at because I was checking my sandwiches that I had purchased to see if they were all there. The order was wrong and the gentleman told me it was all there and proceeded to tell me he was not my servant. I couldn't get a word in and he kept saying to me don't swear at him and all I said was this is bull@@@@. Will never go back there again especially when the order was wrong. I have never been yelled at for about 4mins like that before and over these guys screwing up my order!!!!!!!!
Service: 1
Drive through was fairly quickly this time. Coffee tasted like water. Also huge pop hot rite at the drive through window that’s been there since spring.
Atmosphere: 3
Food: 2
Service: 4
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