Tim Hortons
133 St Andrew St E, Fergus
(519) 787-4705
Recent Reviews
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Nice environment. People work there are gentle and kind.
Atmosphere: 4
Food: 5
Service: 5
I made a review 4 years ago an still nothing has changed if anything it's way worse now.. they hire ppl that don't care an just want you out. They say ok ok when ever you ask if they got it right. I'll watch them enter right item in then in the back they mess it up! Would recommend trying McDonald's at this point ive given them enough chances an time..
Common tims managers!
Atmosphere: 1
Food: 1
Service: 1
Just popped in to get gift cards. Staff very friendly.
Atmosphere: 5
Service: 5
i had the worst customer experience here
waited a long time to be served at the cash register, while 5 people worked the drive thru window.
When i made my order the person walked away so quickly i was not able to ask for a receipt.
they had to made fresh eggs, i was told 5-10 minutes for my order. i waited 25 minutes for my order and when i got it, it was not what i ordered.
shift lead clearly has no de-escalation training tried to argue with me about how they are busy, where i than told her don't tell somebody 5-10 minutes if its going to take a half an hour for the food. its the principle. she didn't understand that though, time is money.
Atmosphere: 1
Food: 1
Service: 1
Fast and efficient drive thru service. The staff is very friendly and the drinks and food are always fresh.
Atmosphere: 5
Food: 5
Service: 5
Love the coffee and the people who works there.
Atmosphere: 5
Food: 5
Service: 5
Lovely workers! Jashan was very kind and helpful
Atmosphere: 5
Food: 5
Service: 5
Rajwant &Jashan are very professional and always have my order going the second i walk in the door, they have everything memorized from my morning order to lunch and dinner on an odd occasion. Much appreciated for their dedication to me and the customers
Atmosphere: 5
Food: 5
Service: 5
Very pleasant staff!
Atmosphere: 4
Food: 5
Service: 5
Please tell your employees that the accessible washroom stall is not to be used for socializing on their breaks.
Restaurantji Recommends
Excellent and kind staff. I had great experiences
Atmosphere: 5
Food: 5
Service: 5
Rajwant & Jashan are the sweetest people ever! They are always so happy to help and have a little chat, and they have the sweetest smiles! Always a treat coming in to see them, they’re remembering my go-to orders!
Atmosphere: 5
Food: 5
Service: 5
One of the staff kept rubbing her finger on her face, putting her nails in her mouth, not hygienic. A week later(today) we go in and one of the workers was “shooing” us away, we thought the store was closed but nope. The floor was wet. Didn’t tell us verbally and the wet floor signs were not visible. There was only one sign near the other entrance. She claimed there were signs on the floor, but the signs were right next to each other behind a table (probably the storing location). The same lady kept giving us dirty looks like we’re some aliens and kept staring at us. This tim hortons needs to hire new staff. Also, i was going thru reviews and most of them are fake. I mean come on. This guy Abishek literally made a review for himself😭
Atmosphere: 1
Food: 1
Service: 1
Nice and well maintained place to get some food
Atmosphere: 4
Food: 5
Service: 5
Jasmine is a great manager
Atmosphere: 5
Food: 5
Service: 5
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