Young staff member literally stopped me from completing my order and walked away to ask a coworker to cover drive thru as opposed to completing the order first. Did not immediately come back. I walked out - their loss of sale. Very poorly handled. Will not go back.
In case the response is not seen via the link here is my feedback
Hello I had a very disappointing experience tonight at your 810 St David St N, Fergus, ON N1M 2L2 location.
I stopped in between 6-7 pm to place an order.
After waiting more than 2 minutes a young lady (brunette, hair tied in a pony tail) finally came over to take my order. I had only just stated my first item the first of what was to be a few items of which she promptly stopped interrupted me to excuse herself and walked to the back at the drive in section to ask a coworker to cover the window. She did not come back of which at that time I walked out.
If this is how staff are being trained then it’s a serious problem.
This was very disrespectful for being cut off but what offend me me more (as this is a growing pattern) is that more focus is placed on the drive through windows vs clients waiting at the counter (I’ve lost count of the locations that this happens that I have visited).
This past weekend at your Milton location on Sunday I had to place my order on a computer, of which the person who placed my items on the counter couldn’t even be bothered to say thank you - but yet again a swarm of people were servicing the drive through.
I have been a dedicated customer of Tim Hortons for over 30 years but I have to say incidents such as this are making me consider changing my preference to other coffee locations.
Tim Hortons was founded on customer care, this is anything but that and to me the foundation of what this corporation was built on has been replaced with a lack of care.
My home town has the same problem, it’s a very disturbing trend.
Service: 1
paula
When I worked here, I was heavily discriminated against for my disability. Supervisors constantly talked shit about me, the manager refused to make accommodations for my disability, instead she told me to “fix it.” People said I ruined the atmosphere by simply existing. At the end of my time working there I ended up feeling forced to quit.
Atmosphere: 1
Food: 3
Service: 2
Mista Jay
Service is usually pretty good, friendly and quick.
we are gamer broz
Very fast service
Atmosphere: 5
Food: 5
Service: 5
Gagandeep Singh
Worst Experience At this Place They didn’t opened the door and kept it locked even it was open hours in morning.
Chris Mann
It's a tim hortons.
Atmosphere: 3
Food: 3
Service: 3
Nilofer Vora
Good service
Atmosphere: 5
Food: 5
Service: 5
Riley McGlone
If i could give 0 stars I would. Employees are very rude, and disrespectful. never tell you your total and just expect you to pay. i had on experience where a younger employee tossed my food at me.
Atmosphere: 1
Food: 1
Service: 1
S
Just stood in store for 15 minutes before being served. Another woman had to call out if anyone was even working the front cash as 3 were scrambling at the drive thru. Horrible service - do better.
They are more worried about drive threw than dine in customer. I had to wait for service and I said thanks and she gave me a dirty look and said nothing
Atmosphere: 5
Food: 5
Service: 1
Ryan Murray
I understand at 6 am no one wants to be at work but being miserable and selling terrible cups of coffee is going to be the reason I no longer buy coffee from this location
Atmosphere: 1
Food: 1
Service: 1
Janet
I'm getting tired of being ripped off by a NOT FULL cup. About 25% less. That means they stole $.79 from me
Atmosphere: 3
Food: 3
Service: 3
Mike Russell
See photo. $7 for 2 of these. Hire competent employees please.
Typical
Atmosphere: 4
Food: 4
Service: 5
Young staff member literally stopped me from completing my order and walked away to ask a coworker to cover drive thru as opposed to completing the order first. Did not immediately come back. I walked out - their loss of sale.
Very poorly handled.
Will not go back.
In case the response is not seen via the link here is my feedback
Hello
I had a very disappointing experience tonight at your 810 St David St N, Fergus, ON N1M 2L2 location.
I stopped in between 6-7 pm to place an order.
After waiting more than 2 minutes a young lady (brunette, hair tied in a pony tail) finally came over to take my order. I had only just stated my first item the first of what was to be a few items of which she promptly stopped interrupted me to excuse herself and walked to the back at the drive in section to ask a coworker to cover the window. She did not come back of which at that time I walked out.
If this is how staff are being trained then it’s a serious problem.
This was very disrespectful for being cut off but what offend me me more (as this is a growing pattern) is that more focus is placed on the drive through windows vs clients waiting at the counter (I’ve lost count of the locations that this happens that I have visited).
This past weekend at your Milton location on Sunday I had to place my order on a computer, of which the person who placed my items on the counter couldn’t even be bothered to say thank you - but yet again a swarm of people were servicing the drive through.
I have been a dedicated customer of Tim Hortons for over 30 years but I have to say incidents such as this are making me consider changing my preference to other coffee locations.
Tim Hortons was founded on customer care, this is anything but that and to me the foundation of what this corporation was built on has been replaced with a lack of care.
My home town has the same problem, it’s a very disturbing trend.
Service: 1
When I worked here, I was heavily discriminated against for my disability. Supervisors constantly talked shit about me, the manager refused to make accommodations for my disability, instead she told me to “fix it.” People said I ruined the atmosphere by simply existing. At the end of my time working there I ended up feeling forced to quit.
Atmosphere: 1
Food: 3
Service: 2
Service is usually pretty good, friendly and quick.
Very fast service
Atmosphere: 5
Food: 5
Service: 5
Worst Experience At this Place They didn’t opened the door and kept it locked even it was open hours in morning.
It's a tim hortons.
Atmosphere: 3
Food: 3
Service: 3
Good service
Atmosphere: 5
Food: 5
Service: 5
If i could give 0 stars I would. Employees are very rude, and disrespectful. never tell you your total and just expect you to pay. i had on experience where a younger employee tossed my food at me.
Atmosphere: 1
Food: 1
Service: 1
Just stood in store for 15 minutes before being served. Another woman had to call out if anyone was even working the front cash as 3 were scrambling at the drive thru. Horrible service - do better.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
The best staff and service a Timmies can have.
Atmosphere: 5
Food: 5
Service: 5
They are more worried about drive threw than dine in customer. I had to wait for service and I said thanks and she gave me a dirty look and said nothing
Atmosphere: 5
Food: 5
Service: 1
I understand at 6 am no one wants to be at work but being miserable and selling terrible cups of coffee is going to be the reason I no longer buy coffee from this location
Atmosphere: 1
Food: 1
Service: 1
I'm getting tired of being ripped off by a NOT FULL cup. About 25% less. That means they stole $.79 from me
Atmosphere: 3
Food: 3
Service: 3
See photo. $7 for 2 of these. Hire competent employees please.
Atmosphere: 2
Food: 1
Service: 1
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