There was one person working at the front cash and about five people working at the drive thru window. The lineup for in store orders was almost to the door. The five other staff members stood around and watched the their colleague rush around by herself trying her best to serve one customer at a time as quickly as possible in this large lineup. Another customer very loudly asked the other staff members if the woman at the cash register could get some assistance. The staff members turned and looked at the woman, then turned back around, ignoring the request and continuing to stand around. Some staff members then retreated to the back employee area so as to hide. After a few more minutes of watching the in store lineup of customers grow with still no one helping out up front, I decided to speak even louder and request that another employee help the poor staff member up front. Again, the request went ignored. When I asked to speak with a manager, I was told “There is no manager here today.” I then asked if there was a phone number to reach the manager at, and one staff member named Nithika replied “Ask her” and pointed to the sole employee who was busy running the front cash. I asked Nithika why she couldn’t give me the manager number. She began to verbally abuse me. After finally getting my order she stared at me giving me a dirty look. I stared back at her. She yelled in front of the store for me not to stare at her. This is by far the worst experience i’ve ever had at any location. I after this experience think it’s time to finally move away from buying at Tim Hortons. I may only be one customer, but between all four family members who get Tim Hortons daily, it will slowly add up by doing our part to boycott this chain. I strongly encourage others to do the same. Tim Hortons is clearly heavily hiring one cohort of the population to pay them less and it has shown in the awful service and rude and lazy employees that they now hire. I might add that most locations are understaffed because they still make record profits. Shame on you Tim Hortons. You no longer represent the Canadian brand you once did.
Isabelle Jacques
Morning shift never makes coffee right and always forgets to stir. The line up is always long even when it's a few cars. Friendly staff though.
komal rishi
Had a chance to visit this tims today. I'm very pleased with the service. My order was accurate and served hot. The staff is very polite and the store was super clean. Must visit.
Greg A
Slowest drive through. Any other time Hortons serves their customers in a fraction of the time you wait here. Most the time its faster to drive past it to new sudbury.
Dan
amazing service
Atmosphere: 5
Food: 5
Service: 5
Zaka Za
Always I order from drive thru, but never got my order correct. Hope from manager or supervisor find solutions look not only me have the problem.( always avoid to review a bad comment) but today I order green tea DD I got a black with no sugar from the picture show the reality
Erika Saari
The manager full blown argued with me about how he made my coffee. He said "I used oat milk" which he didn't. Then made me a new coffee, which is great, and it tasted TOTALLY different.
I went back in to tell the MANAGER it was totally different and the second time made properly. He proceeded by elevating his voice, when 5 customers were present, and stated "I MADE THE COFFEE MYSELF WITH OAT MILK THE FIRST TIME. HAVE A GOOD DAY!"
I'll forever boycot the Garson Tim Hortons.
Incredibly unprofessional. If only this "manager" had professionalism.
Theo Gauthier
Absolutely terrible staff. I'm the only customer and it has often taken near 5 min to get served. I got served a donut with a long dark woman hair across it and was told it must have been mine. Last night I go to walk in and buddy sees me comming and hustles to lock the door in front of me still 10 min until lobby close while another staff member laughs sitting at a table. THAT level of disrespect is unacceptable anywhere.
It's always months between my visits as it always a bad experience. After last night I'm just not going here anymore, neither should anyone else.
Service: 1
Emma Behrndt
Worst Tim Hortons ever. They have the most immature and inappropriate manager that verbally harasses people. Not to mention the rude girl that's always cranky to customers.
Atmosphere: 1
Food: 1
Service: 1
Brian England
2nd time this week that I have driven away only to find out items I've paid for missing from the order. Not wasting my money or time going to this location again. A 15 min wait in drive thru to not even get your entire order is pretty pathetic.
Always the best coffee and freshest donuts and etc
Atmosphere: 5
Food: 5
Service: 5
kim marcotte
You wait forever!
Atmosphere: 1
Food: 1
Service: 1
Karri Bouillon
Probly the worst Timmies in Sudbury next to the one Downtown. Service is probly mediocre at best and 9x out of 10 your order will be wrong. A SELECT few of the staff are extremely helpful and polite. Also they are open 24hrs but will choose to clean the hot chocolate machine almost EVERY time between 7-8pm daily so have fun getting one between those hours. I've given up on this Timmies entirely because there's literally no hope with it.
Atmosphere: 1
Food: 2
Service: 1
Austin Quenneville
This place is a complete disaster… wanna wait 30 plus minutes for a simple bagel? They got you covered! You’re in a rush? Don’t worry they will sit there and talk about there day off rather then actually working and then just to top everything off when you finally get your bagel guess what completely burnt exactly what we want! Seriously do yourself a favour and skip this location you’ll thank me in the long run
Atmosphere: 1
Food: 1
Service: 1
Kayla Hill
Horrible, rude, immature staff at the drive thru windows who find it appropriate to laugh at you and make comments under their breathe as you drive away, simply because you had to check your order because the person taking orders couldn't figure out how to properly TAKE the order.
Then the manager hangs up on you when you call..
1/10 wouldn't ever go there again. Beware of their horribly trained staff.
There was one person working at the front cash and about five people working at the drive thru window. The lineup for in store orders was almost to the door. The five other staff members stood around and watched the their colleague rush around by herself trying her best to serve one customer at a time as quickly as possible in this large lineup. Another customer very loudly asked the other staff members if the woman at the cash register could get some assistance. The staff members turned and looked at the woman, then turned back around, ignoring the request and continuing to stand around. Some staff members then retreated to the back employee area so as to hide. After a few more minutes of watching the in store lineup of customers grow with still no one helping out up front, I decided to speak even louder and request that another employee help the poor staff member up front. Again, the request went ignored. When I asked to speak with a manager, I was told “There is no manager here today.” I then asked if there was a phone number to reach the manager at, and one staff member named Nithika replied “Ask her” and pointed to the sole employee who was busy running the front cash. I asked Nithika why she couldn’t give me the manager number. She began to verbally abuse me. After finally getting my order she stared at me giving me a dirty look. I stared back at her. She yelled in front of the store for me not to stare at her. This is by far the worst experience i’ve ever had at any location. I after this experience think it’s time to finally move away from buying at Tim Hortons. I may only be one customer, but between all four family members who get Tim Hortons daily, it will slowly add up by doing our part to boycott this chain. I strongly encourage others to do the same. Tim Hortons is clearly heavily hiring one cohort of the population to pay them less and it has shown in the awful service and rude and lazy employees that they now hire. I might add that most locations are understaffed because they still make record profits. Shame on you Tim Hortons. You no longer represent the Canadian brand you once did.
Morning shift never makes coffee right and always forgets to stir. The line up is always long even when it's a few cars. Friendly staff though.
Had a chance to visit this tims today. I'm very pleased with the service. My order was accurate and served hot. The staff is very polite and the store was super clean. Must visit.
Slowest drive through. Any other time Hortons serves their customers in a fraction of the time you wait here. Most the time its faster to drive past it to new sudbury.
amazing service
Atmosphere: 5
Food: 5
Service: 5
Always I order from drive thru, but never got my order correct. Hope from manager or supervisor find solutions look not only me have the problem.( always avoid to review a bad comment) but today I order green tea DD I got a black with no sugar from the picture show the reality
The manager full blown argued with me about how he made my coffee. He said "I used oat milk" which he didn't. Then made me a new coffee, which is great, and it tasted TOTALLY different.
I went back in to tell the MANAGER it was totally different and the second time made properly. He proceeded by elevating his voice, when 5 customers were present, and stated "I MADE THE COFFEE MYSELF WITH OAT MILK THE FIRST TIME. HAVE A GOOD DAY!"
I'll forever boycot the Garson Tim Hortons.
Incredibly unprofessional. If only this "manager" had professionalism.
Absolutely terrible staff. I'm the only customer and it has often taken near 5 min to get served. I got served a donut with a long dark woman hair across it and was told it must have been mine. Last night I go to walk in and buddy sees me comming and hustles to lock the door in front of me still 10 min until lobby close while another staff member laughs sitting at a table. THAT level of disrespect is unacceptable anywhere.
It's always months between my visits as it always a bad experience. After last night I'm just not going here anymore, neither should anyone else.
Service: 1
Worst Tim Hortons ever. They have the most immature and inappropriate manager that verbally harasses people. Not to mention the rude girl that's always cranky to customers.
Atmosphere: 1
Food: 1
Service: 1
2nd time this week that I have driven away only to find out items I've paid for missing from the order. Not wasting my money or time going to this location again. A 15 min wait in drive thru to not even get your entire order is pretty pathetic.
Service: 1
Restaurantji Recommends
Always the best coffee and freshest donuts and etc
Atmosphere: 5
Food: 5
Service: 5
You wait forever!
Atmosphere: 1
Food: 1
Service: 1
Probly the worst Timmies in Sudbury next to the one Downtown. Service is probly mediocre at best and 9x out of 10 your order will be wrong. A SELECT few of the staff are extremely helpful and polite. Also they are open 24hrs but will choose to clean the hot chocolate machine almost EVERY time between 7-8pm daily so have fun getting one between those hours. I've given up on this Timmies entirely because there's literally no hope with it.
Atmosphere: 1
Food: 2
Service: 1
This place is a complete disaster… wanna wait 30 plus minutes for a simple bagel? They got you covered! You’re in a rush? Don’t worry they will sit there and talk about there day off rather then actually working and then just to top everything off when you finally get your bagel guess what completely burnt exactly what we want! Seriously do yourself a favour and skip this location you’ll thank me in the long run
Atmosphere: 1
Food: 1
Service: 1
Horrible, rude, immature staff at the drive thru windows who find it appropriate to laugh at you and make comments under their breathe as you drive away, simply because you had to check your order because the person taking orders couldn't figure out how to properly TAKE the order.
Then the manager hangs up on you when you call..
1/10 wouldn't ever go there again. Beware of their horribly trained staff.
Service: 1
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