I have always been a loyal Pizza Hut customer, but after my most recent experience, I am extremely disappointed and hesitant to order again.
I placed an order through DoorDash for a medium stuffed crust pizza and cheesy pull-apart bread. When my order arrived, I discovered that the cheesy bread was completely uncooked. At first, I thought it was just extra cheese, but after tasting it, I realized it was raw dough.
I called the restaurant directly to bring this to your attention. The employee I spoke with was dismissive and unprofessional. When I explained the issue, she insisted, “That’s not possible, I cooked it myself.” I even offered to provide a photo as proof, but she sighed, sounded annoyed, and asked, “What do you want me to do?”
I requested either a refund or a replacement order, even offering to pick it up myself. Instead, I was told I would need to contact DoorDash. While I understand I ordered through a third party, DoorDash did not prepare the food—your restaurant did. Sending out raw food is a serious concern, and I expected at least some acknowledgment, empathy, or a reasonable solution.
I believe this situation could have been handled far better. Even a simple offer to remake the item would have gone a long way. Instead, I was made to feel like I was the problem for raising a legitimate safety issue.
I hope you take this feedback seriously and review both your food preparation process and the customer service I received.
To follow up: I’m extremely disappointed after speaking with Pizza Hut’s customer service this morning. I called to follow up about receiving uncooked cheesy bread with my order, and while I expected at least some empathy or accountability, the representative I spoke with was rude and dismissive.
Instead of listening to my concerns, he kept cutting me off, blaming DoorDash (even though they don’t cook the food), and raising his voice. When I explained that my biggest issue was the way I was treated by the staff the night before, he threw my own words back at me and made me feel like I was being unreasonable. I’ve worked in customer service for 10 years, and I was shocked at the lack of professionalism—his tone was condescending and one step away from calling me an idiot.
He offered me a free bread if I left a good review, but that doesn’t fix the problem of being spoken to so disrespectfully or the fact that uncooked food was sent out in the first place. This experience has made it clear I can’t trust Pizza Hut with either quality or service, and I will not be ordering from them again.
Atmosphere: 1
Food: 1
Service: 1
Shivansh Sharma
The lady on the front was absolutely fabulous…She made the pizza very well. Also she was so polite.
Atmosphere: 5
Food: 5
Service: 5
gord mckissock
We did the take out thing. Parking is limited and feels awkward especially with being so close to a gas station
Atmosphere: 3
Food: 4
Service: 4
Aras Yigit Celik (Alpha_Yankee_Charlie)
It's not like it used to be back in the day
Atmosphere: 3
Food: 2
Service: 4
Mike
We're a regular customer and the last couple orders have been terrible. I ask for regular cheese and light sauce and they seem to put MORE sauce. The other was supposed to be light cheese regular sauce and they put more cheese and less sauce. It was even written on the boxes. This will likely be my last time ordering from here.
Atmosphere: 1
Food: 1
Service: 1
Billy Ellis
Ordered 2 personal sized pizza with the wing bites. We ordered both with cup char pep. Both did not come with the pepp…. Poorly sauced bites & undercooked. Not sure how you fumble a VERY basic pizza topping.
Food: 2
MR Cynical
Is what it is.
Adam Cousineau
Best pizza. Best Service. Thanks from 318 Main
Atmosphere: 5
Food: 5
Service: 5
Nidal Sabsabi
So delicious clean and reasonable price
Atmosphere: 5
Food: 5
Service: 5
ahoughton765
We ordered delivery. Arrived on time and hot. But, the top was burnt. It literally scrapped the top of mouth due to the over cooked topping on the pizza. Crust was good. Just way overdone on the top.
The ingredients for the pizzas I ordered were sparse and the crust was undercooked and oily! They were not up to Pizza Hut standards that I am used to!
Atmosphere: 3
Food: 2
Service: 3
Nilam Patel
The staff is very friendly and fast! We had a great experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
Chase Cartmel
Amazing, the pizza was great, definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Kaius Cosgrove
Love this place! Best pizza in town, friendliest employees, the whole deal! I definitely recommend. One of the better pizza huts I’ve been to
Dear Pizza Hut Team,
I have always been a loyal Pizza Hut customer, but after my most recent experience, I am extremely disappointed and hesitant to order again.
I placed an order through DoorDash for a medium stuffed crust pizza and cheesy pull-apart bread. When my order arrived, I discovered that the cheesy bread was completely uncooked. At first, I thought it was just extra cheese, but after tasting it, I realized it was raw dough.
I called the restaurant directly to bring this to your attention. The employee I spoke with was dismissive and unprofessional. When I explained the issue, she insisted, “That’s not possible, I cooked it myself.” I even offered to provide a photo as proof, but she sighed, sounded annoyed, and asked, “What do you want me to do?”
I requested either a refund or a replacement order, even offering to pick it up myself. Instead, I was told I would need to contact DoorDash. While I understand I ordered through a third party, DoorDash did not prepare the food—your restaurant did. Sending out raw food is a serious concern, and I expected at least some acknowledgment, empathy, or a reasonable solution.
I believe this situation could have been handled far better. Even a simple offer to remake the item would have gone a long way. Instead, I was made to feel like I was the problem for raising a legitimate safety issue.
I hope you take this feedback seriously and review both your food preparation process and the customer service I received.
To follow up:
I’m extremely disappointed after speaking with Pizza Hut’s customer service this morning. I called to follow up about receiving uncooked cheesy bread with my order, and while I expected at least some empathy or accountability, the representative I spoke with was rude and dismissive.
Instead of listening to my concerns, he kept cutting me off, blaming DoorDash (even though they don’t cook the food), and raising his voice. When I explained that my biggest issue was the way I was treated by the staff the night before, he threw my own words back at me and made me feel like I was being unreasonable. I’ve worked in customer service for 10 years, and I was shocked at the lack of professionalism—his tone was condescending and one step away from calling me an idiot.
He offered me a free bread if I left a good review, but that doesn’t fix the problem of being spoken to so disrespectfully or the fact that uncooked food was sent out in the first place. This experience has made it clear I can’t trust Pizza Hut with either quality or service, and I will not be ordering from them again.
Atmosphere: 1
Food: 1
Service: 1
The lady on the front was absolutely fabulous…She made the pizza very well. Also she was so polite.
Atmosphere: 5
Food: 5
Service: 5
We did the take out thing.
Parking is limited and feels awkward especially with being so close to a gas station
Atmosphere: 3
Food: 4
Service: 4
It's not like it used to be back in the day
Atmosphere: 3
Food: 2
Service: 4
We're a regular customer and the last couple orders have been terrible. I ask for regular cheese and light sauce and they seem to put MORE sauce. The other was supposed to be light cheese regular sauce and they put more cheese and less sauce. It was even written on the boxes. This will likely be my last time ordering from here.
Atmosphere: 1
Food: 1
Service: 1
Ordered 2 personal sized pizza with the wing bites. We ordered both with cup char pep. Both did not come with the pepp…. Poorly sauced bites & undercooked. Not sure how you fumble a VERY basic pizza topping.
Food: 2
Is what it is.
Best pizza. Best Service. Thanks from 318 Main
Atmosphere: 5
Food: 5
Service: 5
So delicious clean and reasonable price
Atmosphere: 5
Food: 5
Service: 5
We ordered delivery. Arrived on time and hot. But, the top was burnt. It literally scrapped the top of mouth due to the over cooked topping on the pizza. Crust was good. Just way overdone on the top.
Food: 2
Restaurantji Recommends
The ingredients for the pizzas I ordered were sparse and the crust was undercooked and oily! They were not up to Pizza Hut standards that I am used to!
Atmosphere: 3
Food: 2
Service: 3
The staff is very friendly and fast! We had a great experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
Amazing, the pizza was great, definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Love this place! Best pizza in town, friendliest employees, the whole deal! I definitely recommend. One of the better pizza huts I’ve been to
Atmosphere: 5
Food: 5
Service: 5
Everybody loved the pizza!
Food: 5
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