Worst pizza and customer service of all pizza restaurants - never again
Muhammad Saad
I don't understand the closing hours at this location. The posted closing time is 8:00 PM, but it seems the staff stop taking orders around 7:30 PM. This has happened to me twice now.
The first time, I arrived at 7:35 PM. The lady at the counter told me they were already closing and that I should come earlier. She still took my order, though not with the greatest attitude. Today, I went in at 7:45 PM. She immediately said, 'We’re closed.' When I asked what time they close, she said 8:00 PM. I mentioned to her that it was only 7:45 PM and there were no customers, but she still refused to take my order by saying 'it's almost 8:00.'
I am not blaming the staff member, I understand she may need extra time to clean and close the kitchen. That’s fair.
However, to management: if orders cannot be taken after 7:30 PM, please update the closing time to 7:30 PM. There’s no point in advertising an 8:00 PM closing time if customers cannot place orders up until then.
Other cafes at Niagara Gateway also close at 8:00 PM, but they take orders right up to 8:00, that’s when they stop. This location should be consistent with its posted hours.
Cole Allen
Really nice people, who made pizza fast.
Food: 5
Service: 5
Angela Wright
Food was good, came out fresh made exactly how I asked and the service was good too, the lady at the counter helped me find a good deal. I don't get the bad reviews, it's pizza, made exactly how it should be. The girl even changed her gloves. It seems like some people are just too picky when eating out and want free stuff all the time and when they don't get their way they start leaving bad reviews. But this place did it right, I'll definitely stop by again when passing by. Keep it up!
Atmosphere: 5
Food: 5
Service: 5
Pinky khandhadia
Customer service is not good..lady over thier needs to change her behaviour.
Atmosphere: 1
Food: 3
Service: 1
Navi R
Can’t agree more with the reviews here.Do not waste your money here. Worst pizza we ever got. Lady’s behaviour was so unprofessional. Seems like she was forced to do the job here. Big chunks of vegetables on the pizza, undercooked pizza.
Atmosphere: 1
Food: 1
Service: 1
Mohamed Ansari
Taste that's make you come back again and again .......
Atmosphere: 5
Food: 5
Service: 5
Mayur Patel
Yummy yummy
Atmosphere: 5
Food: 5
Service: 5
Anita Beaton
Awesome pizza for a reasonable price. Great service 👏
Worst pizza and customer service of all pizza restaurants - never again
I don't understand the closing hours at this location. The posted closing time is 8:00 PM, but it seems the staff stop taking orders around 7:30 PM. This has happened to me twice now.
The first time, I arrived at 7:35 PM. The lady at the counter told me they were already closing and that I should come earlier. She still took my order, though not with the greatest attitude. Today, I went in at 7:45 PM. She immediately said, 'We’re closed.' When I asked what time they close, she said 8:00 PM. I mentioned to her that it was only 7:45 PM and there were no customers, but she still refused to take my order by saying 'it's almost 8:00.'
I am not blaming the staff member, I understand she may need extra time to clean and close the kitchen. That’s fair.
However, to management: if orders cannot be taken after 7:30 PM, please update the closing time to 7:30 PM. There’s no point in advertising an 8:00 PM closing time if customers cannot place orders up until then.
Other cafes at Niagara Gateway also close at 8:00 PM, but they take orders right up to 8:00, that’s when they stop. This location should be consistent with its posted hours.
Really nice people, who made pizza fast.
Food: 5
Service: 5
Food was good, came out fresh made exactly how I asked and the service was good too, the lady at the counter helped me find a good deal. I don't get the bad reviews, it's pizza, made exactly how it should be. The girl even changed her gloves. It seems like some people are just too picky when eating out and want free stuff all the time and when they don't get their way they start leaving bad reviews. But this place did it right, I'll definitely stop by again when passing by. Keep it up!
Atmosphere: 5
Food: 5
Service: 5
Customer service is not good..lady over thier needs to change her behaviour.
Atmosphere: 1
Food: 3
Service: 1
Can’t agree more with the reviews here.Do not waste your money here. Worst pizza we ever got.
Lady’s behaviour was so unprofessional. Seems like she was forced to do the job here.
Big chunks of vegetables on the pizza, undercooked pizza.
Atmosphere: 1
Food: 1
Service: 1
Taste that's make you come back again and again .......
Atmosphere: 5
Food: 5
Service: 5
Yummy yummy
Atmosphere: 5
Food: 5
Service: 5
Awesome pizza for a reasonable price. Great service 👏
Atmosphere: 5
Food: 5
Service: 5
Best deep fried panzerotti
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Worst pizza and customer service.
Food: 1
Service: 1
I loved the chicken!
Atmosphere: 4
Food: 5
Service: 4
Quality and tasty food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gourmet Thin Hot Honey Pizza, Mediterranean Vegetarian Pizza
Good for quick in and out snack when on the run
Kid-friendliness: Great place to take your children
Atmosphere: 3
Food: 4
Service: 4
Adorable, great wings and pizza!
Food: 5
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