Absolutely unacceptable experience at Subway (Livingston Ave- Grimsby).
I placed an online order with Subway that was processed but never received by the location, yet the money was still taken out of my account. Instead of fixing their mistake, I was told I had to wait 24 hours for a refund.
Customer service was beyond terrible. They refused to remake my sub, wouldn’t offer a credit, and basically shrugged and said there was “nothing they could do” except make me wait. No apology, no accountability, and no effort whatsoever to fix the issue or make it right. Not to mention the owner stated “this happens regularly and that they can’t do anything about it”. So they’ve known about this issue and really don’t care.
Mistakes happen but how a business handles them matters. Subway completely failed. I left frustrated, and out of pocket while they acted like it wasn’t their problem.
I will never eat here again and strongly suggest others think twice before ordering online.
Vanessa demedeiros
Amazing service , quality ingredients and clean restaurant!
Atmosphere: 5
Food: 5
Service: 5
Josh Nunziato
Great service
Atmosphere: 5
Food: 5
Service: 5
Greg Chapman
Excellent service and consistently fresh ingredients. The staff are polite and efficient, and the restaurant is spotless every time I visit. Highly recommend this Grimsby Subway location.
Atmosphere: 5
Food: 5
Service: 5
SGP
This Subway consistently impresses me with its cleanliness, friendly atmosphere, and perfectly made sandwiches. The staff take real pride in their work, they greet every customer with a smile and make sure every order is done right. It’s easily one of the best Subways I’ve visited.
Atmosphere: 5
Food: 5
Service: 5
Julio Darvich
Very young employees with no desire to provide good service
Atmosphere: 3
Food: 5
Service: 1
Dale Gee
Worst location. Barely any toppings on a veggie sub. Someone needs to tell them that the toppings on a veggie sub IS THE SUB. These aren’t garnishes.
I’d rather drive for another 10 minutes out of my way to Fifty rd Subway. Won’t be returning.
Update: Response from owner is passive and not apologetic. They claim to ensure customer satisfaction but do not back up their claim. I am still a unsatisfied customer.
Atmosphere: 1
Food: 1
Service: 3
Sam Khosh
received stale bread, ordered it at lunch and the bread was firm and dry, please do not serve old bread, ended up tossing the sub in the garbage. you might be saving a few pennies serving yesterdays bread but in the end u loose customers.
Cody Griffin
This place sucks , surprise you’re still in business but now I will make it a life goal of mine to get that subway out of town .
When you go to pay for a sub and ask for extra topping like onions and get denied it’s no wonder people give you bad reviews .
Now I’m going to come to this location order 6 subs and then walk out , that’s the kind of business this place deserves .
I normally don’t do this but…
Absolutely unacceptable experience at Subway (Livingston Ave- Grimsby).
I placed an online order with Subway that was processed but never received by the location, yet the money was still taken out of my account. Instead of fixing their mistake, I was told I had to wait 24 hours for a refund.
Customer service was beyond terrible. They refused to remake my sub, wouldn’t offer a credit, and basically shrugged and said there was “nothing they could do” except make me wait. No apology, no accountability, and no effort whatsoever to fix the issue or make it right.
Not to mention the owner stated “this happens regularly and that they can’t do anything about it”.
So they’ve known about this issue and really don’t care.
Mistakes happen but how a business handles them matters. Subway completely failed. I left frustrated, and out of pocket while they acted like it wasn’t their problem.
I will never eat here again and strongly suggest others think twice before ordering online.
Amazing service , quality ingredients and clean restaurant!
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
Excellent service and consistently fresh ingredients. The staff are polite and efficient, and the restaurant is spotless every time I visit. Highly recommend this Grimsby Subway location.
Atmosphere: 5
Food: 5
Service: 5
This Subway consistently impresses me with its cleanliness, friendly atmosphere, and perfectly made sandwiches. The staff take real pride in their work, they greet every customer with a smile and make sure every order is done right. It’s easily one of the best Subways I’ve visited.
Atmosphere: 5
Food: 5
Service: 5
Very young employees with no desire to provide good service
Atmosphere: 3
Food: 5
Service: 1
Worst location. Barely any toppings on a veggie sub. Someone needs to tell them that the toppings on a veggie sub IS THE SUB. These aren’t garnishes.
I’d rather drive for another 10 minutes out of my way to Fifty rd Subway. Won’t be returning.
Update: Response from owner is passive and not apologetic. They claim to ensure customer satisfaction but do not back up their claim. I am still a unsatisfied customer.
Atmosphere: 1
Food: 1
Service: 3
received stale bread, ordered it at lunch and the bread was firm and dry, please do not serve old bread, ended up tossing the sub in the garbage. you might be saving a few pennies serving yesterdays bread but in the end u loose customers.
This place sucks , surprise you’re still in business but now I will make it a life goal of mine to get that subway out of town .
When you go to pay for a sub and ask for extra topping like onions and get denied it’s no wonder people give you bad reviews .
Now I’m going to come to this location order 6 subs and then walk out , that’s the kind of business this place deserves .
Aashi was awesome speedy and kind service!!!
Restaurantji Recommends
Great costumer service
It was a fast experience
Great customer service and great turkey sub
Great experiences always
aashi was the best subway employee i’ve ever encountered in my life, 10/10 service would come again highly recommend.
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