Came this evening to pick up some dinner for myself and was extremely disappointed with the service I received today. I purchased a sub from a girl who said her name was "Jo," real name or not, I don't know, she was a tall girl. I've been to this location a couple times but as it's a little out of my way I don't come here often, but I've eaten many subs in my lifetime and never once have I had an experience like this evening. If I could give 0 stars, I would. I ordered a 12" cold cut combo, and when it came to adding my toppings, I picked the same thing that I always do. When it came time to add green peppers and onions, this girl put it on one piece at a time, starting with the green peppers. I politely asked if could please add some more, and again she maybe added like 4 individual pieces, I was fine with the amount of peppers so I asked her to please add some more onion, and again, just a couple pieces at a time maybe added like 4 or 5 individual pieces. I've never seen a sub made like this. Every single other subway I've been to, they take some in their hand and sprinkle it on until you're happy. I like a lot of onion on my sandwich, so again I asked if I could please have some more. She added another 5 pieces, again I wanted a little more so I asked nicely, can I please have a little more, she added like 3 pieces and then said I'm at my max. I laughed and said, "What do you mean? You're adding it on there one piece at a time" She said they are only supposed to add a certain amount of toppings per sub. I asked her, "So what, is there an extra charge or something for more onions?" And she said no, that they're supposed to stick to the recipe, and some items are more overpowering in flavor, so they are supposed to only put so much on it. I laughed again, and at this point, I was getting angry. I told her I was a paying customer and am wanting my sub the way I want it, and that is for me to determine how much of a topping I add on my own food, I am the one eating it not anyone else so that is not for anyone else to decide. I asked her if this is a policy that's instated by the owner to ration ingredients to their paying customers, and she said it was policy. She put a couple more pieces, acting irritated with me and just handed me my sub, no bag or anything. I am absolutely disgusted by that ridiculous "policy" and if this is put in place by the owner, you need to not be cheap and trying to save a couple dollars when your paying customers are asking for their subs to be made the way they like them. You will lose many customers this way. I have been to multiple different locations and NOT ONCE, have I ever heard this or experienced this before. I will never be back here and to others reading this; if you like a lot of a certain topping or your subs made the way you want them, this isn't the location for you. Go to literally any other location, and you will not experience that. Very terrible customer service. This isn't the way to run a business.
** Just reading other people's reviews seems that I'm not the only one who has experienced this issue. And the only only replies that they're following strict portion guidelines. Lol ok. I think its someone being cheap not wanting to waste money on toppings running out so fast. I know enough people in the food industry. I know people being cheap when I see it. Do not go here people*
Mj Dupuis
Great and friendly service by channi
Atmosphere: 5
Food: 5
Service: 5
Jacob Dupuis
Great service by channi !!!!!!
Atmosphere: 5
Food: 5
Service: 5
Atheena Sureshmohan
Today, I Ordered through DoorDash delivery. I ordered footlong choco chip cookie, but unfortunately they were out but, were kind enough to leave a note and by replacing it with footlong gingerbread cookie and a complementary cookie as well. Good customer service and food. Highly recommend:)
Food: 5
Service: 5
Adam Goetheyn
Visited during this BOGO deal we're all seeing on TV, was told that's only though the app. So I jump through the hoops and get it all ordered up, careful to option MORE on all the veg that I would have liked more of on my food. I pointed that out to my sandwich artist, but was told they had to make it just like it said on the receipt.. even though it was my order.. and I was asking them to really just asking for what I optioned for ON THE APP...
If you're going to come here, keep it simple and keep expectations low, or better yet go somewhere else.
Clean, everything looked and tasted fresh.. but left me wanting more.
Atmosphere: 5
Food: 5
Service: 1
Gillian Schneider
Aashi was amazing service!!!!!!
Atmosphere: 5
Food: 5
Service: 5
J J
One of the worst experiences I have ever had in my life. Will remember it forever of feeling degraded.
Atmosphere: 1
Service: 1
Sanjana Sharma
Very friendly staff and clean place!
Atmosphere: 5
Food: 5
Service: 5
Jessica Colling
Horrible experience. For the amount you pay to get a sub and the very little toppings put onto it, is horrible. You ask for extra toppings and maybe get two extra pieces, on top of the little amount already put on, and attitude with it. The service I experienced, was rude. After reading the reviews, it seems to be an ongoing issue.
Great service!!
Atmosphere: 5
Food: 5
Service: 5
Came this evening to pick up some dinner for myself and was extremely disappointed with the service I received today. I purchased a sub from a girl who said her name was "Jo," real name or not, I don't know, she was a tall girl. I've been to this location a couple times but as it's a little out of my way I don't come here often, but I've eaten many subs in my lifetime and never once have I had an experience like this evening. If I could give 0 stars, I would.
I ordered a 12" cold cut combo, and when it came to adding my toppings, I picked the same thing that I always do. When it came time to add green peppers and onions, this girl put it on one piece at a time, starting with the green peppers. I politely asked if could please add some more, and again she maybe added like 4 individual pieces, I was fine with the amount of peppers so I asked her to please add some more onion, and again, just a couple pieces at a time maybe added like 4 or 5 individual pieces. I've never seen a sub made like this. Every single other subway I've been to, they take some in their hand and sprinkle it on until you're happy. I like a lot of onion on my sandwich, so again I asked if I could please have some more. She added another 5 pieces, again I wanted a little more so I asked nicely, can I please have a little more, she added like 3 pieces and then said I'm at my max. I laughed and said, "What do you mean? You're adding it on there one piece at a time" She said they are only supposed to add a certain amount of toppings per sub. I asked her, "So what, is there an extra charge or something for more onions?" And she said no, that they're supposed to stick to the recipe, and some items are more overpowering in flavor, so they are supposed to only put so much on it. I laughed again, and at this point, I was getting angry. I told her I was a paying customer and am wanting my sub the way I want it, and that is for me to determine how much of a topping I add on my own food, I am the one eating it not anyone else so that is not for anyone else to decide. I asked her if this is a policy that's instated by the owner to ration ingredients to their paying customers, and she said it was policy. She put a couple more pieces, acting irritated with me and just handed me my sub, no bag or anything. I am absolutely disgusted by that ridiculous "policy" and if this is put in place by the owner, you need to not be cheap and trying to save a couple dollars when your paying customers are asking for their subs to be made the way they like them. You will lose many customers this way. I have been to multiple different locations and NOT ONCE, have I ever heard this or experienced this before.
I will never be back here and to others reading this; if you like a lot of a certain topping or your subs made the way you want them, this isn't the location for you. Go to literally any other location, and you will not experience that. Very terrible customer service. This isn't the way to run a business.
** Just reading other people's reviews seems that I'm not the only one who has experienced this issue. And the only only replies that they're following strict portion guidelines. Lol ok. I think its someone being cheap not wanting to waste money on toppings running out so fast. I know enough people in the food industry. I know people being cheap when I see it. Do not go here people*
Great and friendly service by channi
Atmosphere: 5
Food: 5
Service: 5
Great service by channi !!!!!!
Atmosphere: 5
Food: 5
Service: 5
Today, I Ordered through DoorDash delivery. I ordered footlong choco chip cookie, but unfortunately they were out but, were kind enough to leave a note and by replacing it with footlong gingerbread cookie and a complementary cookie as well. Good customer service and food. Highly recommend:)
Food: 5
Service: 5
Visited during this BOGO deal we're all seeing on TV, was told that's only though the app. So I jump through the hoops and get it all ordered up, careful to option MORE on all the veg that I would have liked more of on my food. I pointed that out to my sandwich artist, but was told they had to make it just like it said on the receipt.. even though it was my order.. and I was asking them to really just asking for what I optioned for ON THE APP...
If you're going to come here, keep it simple and keep expectations low, or better yet go somewhere else.
Clean, everything looked and tasted fresh.. but left me wanting more.
Atmosphere: 5
Food: 5
Service: 1
Aashi was amazing service!!!!!!
Atmosphere: 5
Food: 5
Service: 5
One of the worst experiences I have ever had in my life. Will remember it forever of feeling degraded.
Atmosphere: 1
Service: 1
Very friendly staff and clean place!
Atmosphere: 5
Food: 5
Service: 5
Horrible experience. For the amount you pay to get a sub and the very little toppings put onto it, is horrible. You ask for extra toppings and maybe get two extra pieces, on top of the little amount already put on, and attitude with it. The service I experienced, was rude. After reading the reviews, it seems to be an ongoing issue.
Restaurantji Recommends
Great service and wonderful staff!
Atmosphere: 5
Food: 5
Service: 5
The woman with the glasses is awesome and gorgeous.
Atmosphere: 5
Food: 5
Service: 5
Great sandwich
This location and staff Aashi is AMAZING!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lay's Classic, Meatballer
I was told that I couldn’t get extra pickles on my sub. I very bizarre and slow experience from beginning to end.
Loading...