Tim Hortons
2200 Rymal Rd E, Hamilton
(905) 692-2727
Recent Reviews
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I asked for a white bun toasted with butter and jam. Bun was completely burned and hardly any butter on it. Shame on you, Tim Hortons. This is getting out of control. Missed the old service and good quality food. 😑
This place needs to close down. Every single worker has a God complex… they can’t talk to customers decently… buying from them feels like they’re giving charity to their customers. Rude bunch of people running the place and have no shame in wasting time of their customers!!!!
The team is very friendly and helpful
The drive-through is horrible, and there are lots of pot holes. It's been like that for years.
I don’t know why I kept coming to this location because this isn’t the first time this happened… ordered a English muffin breakfast sandwich and the top bun was wet, slimy and almost felt raw…it was missing like half of it. nevermind the fact that there was 1 tiny peice of bacon on it. My bf also got an ice cap and it wasn’t even filled to the top. Don’t spend your money here
Disgusting! Bathrooms are in dire need of cleaning!
Excellent food and great customer service. Have been here several times and the staff here is always friendly and welcoming.
Atmosphere: 5
Food: 5
Service: 5
I walked in this location to grab a quick bite but was so pleased by the customer service they offer. The order was on point and followed all the instructions and the staff was kind and quick. Came out with a happy face…will definitely go back! Too Good!
Atmosphere: 5
Food: 5
Service: 5
the experience was exceptional thanks to the outstanding leadership of the manager. From the moment I walked in, the atmosphere was warm, welcoming, and well-organized. The manager’s attention to detail was evident in every aspect of the store, from the friendly and efficient staff to the clean and comfortable environment.
What truly stood out was the manager’s approachability and professionalism. They took the time to greet every customer with a smile and ensured that everyone was satisfied with their orders. It’s clear that the team is well-trained and motivated
Atmosphere: 5
Food: 5
Service: 5
Friendly and welcoming staff, good foood
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Amazing service and staff
Highly recommend
Atmosphere: 5
Food: 5
Service: 5
I am appalled by the level of unprofessionalism I experienced at Tim Hortons. The staff was clearly overwhelmed, but what made the situation worse was the manager’s behavior. Not only was I treated with disrespect when I voiced my concerns, but the manager was dismissive and outright rude. It was clear they had no interest in resolving the issue or ensuring a positive experience for customers. The lack of professionalism and poor customer service made this visit unbearable. I won’t be returning, and I would highly recommend they rethink their approach to both management and customer relations.
Atmosphere: 1
Food: 1
Service: 1
Honestly if I could give this place less than one star I would. Completely unprofessional staff. Especially the manager. Extremely disrespectful and rude and failed to provide basic customer service. Lacked in providing proper return information about the product and then blamed it on me when I wasn’t aware of the process. Do better
Service: 1
Great store, with nice management
Always a great experience at this location. The staff is very warm and welcoming
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