Staff is very dismissive. They take forever to do online orders, so you are standing there for far too long. They don't say have a good day back even if you say it first. Food sucks now too. Not worth it.
Komal
I usually don’t post reviews, but I felt this needed to be said.
I visited this location recently and had a frustrating experience. There was only one person working, which I initially understood — we even left the store for a bit to give him space and came back after some time, thinking he might be done or more manageable.
When we returned, he said he still had to finish online orders, which I accepted politely. We sat down and waited for our turn, thinking he would call us when ready. But to my surprise, he served two customers who came in after us without even acknowledging us sitting there. I looked at him, expecting some communication — but he completely ignored us.
When I finally stood up and went to the counter, he didn’t apologize or even explain. Instead, he started asking what sandwich I wanted — but in a rushed and impatient way. And what really shocked me: he handled money, didn’t change his gloves, and then went straight to preparing food. That’s unacceptable for food safety and hygiene.
The entire experience felt careless and dismissive. I’m not expecting perfection, but basic respect, hygiene, and serving customers in the order they arrived is the bare minimum. If one staff member is overwhelmed, they should at least communicate properly — not ignore customers or cut corners.
I’m really disappointed. I didn’t want to post a negative review, but the lack of professionalism and disregard for cleanliness pushed me to say something.
elliot k
The guy today was very rude and. Aggressive when my debit card didn't work
Jimit Vagadiya
Editing my pervious review.
Best Sub Ever had….
Thanks to a man, who was working in evening shift.
Lovepreet 10
Very bad food I didn't even get what i ordered Very fudu
JayTan Unrau
I've been here 5 times the last month and a half. Each time it is always rotten veggies. I have to tell the workers that it is rotten. They argue it is fresh, you can see the brown wilted veggies, soggy, slimey so gross! They eventually get fresh ones. Unfortunately this location has went down hill! One of the times the meat was off.. no hair nets, gloves have to be asked to be worn. So gross!
Atmosphere: 3
Food: 1
Service: 1
A
Hanover subway recently has been a string of disappointment! As a vegetarian, I always get the veggie sub. They always skimp on the toppings especially on online orders. They give you 5 spinach even if you order extra on the app! Even their bread was hard.. They never have any cookies, if they do they are hard as a rock. I thought this was the norm now with inflation but today I went to the Walkerton Subway, lo and behold, it is the subway I loved and missed. Lesson learned will be traveling 10 more mins to get the real subway!
Atmosphere: 1
Food: 1
Service: 1
Theresa M
Haven't been to this location for about 5yrs. It has really changed, not for the better. First the seating was OK but set beside a freezing cold window. Secondly the quality of the food has really gone down. The servers did a good job putting 4 subs together. It's not there fault but serving meat that is disgusting, cucumbers that are brown, and the chirros that couldn't even be bit into was a total waste of 71 dollars. Won't be back. Sorry to see this place dimish so much.
Atmosphere: 3
Food: 2
Service: 4
Glen Fizell
Very fast food place in Hanover .
Atmosphere: 5
Food: 5
Service: 5
Keenen McCool
I thought the old owners were bad the new owners are even worse nothing to do with racism but they are newcomers and don't even know how to answer the phone please learn how to run a restaurant before you buy it
Went last night stood for 10 minutes noyone acknowledged me. Asked if they were serving they said no too busy doing internet orders. So I left.
Myles FamJam
Not much to say here, I placed an online order through the app at 4:30 four 6:45, when my wife arrived at 6:40 the order was not ready and she had to wait a half an hour until the food was ready, I don’t know what the situation is at this restaurant but possibly staff need to be reminded of the urgency of time commitments.
Zeke
Service: 1
Ama Gwen
i ordered online today and i asked for the orange cheese and got some slimy white cheese, also ordered with extra lettuce and even asked for more in the special instructions and half my sub didn’t even have any lettuce on it??
Food: 2
Charmy Singh
After standing in line for quite some time, I finally reached the front, only to have the employee tell me that the store was closing and he wouldn’t serve me. This was extremely frustrating because he could have easily informed me when I first entered the store, saving me the time and effort of waiting. It’s a basic customer service principle to either serve customers who have already entered or switch off the open sign to prevent new customers from coming in. The lack of communication and consideration for customers was disappointing and unprofessional. I would have appreciated a heads-up about the closing time rather than being abruptly turned away after waiting. This experience has left a negative impression, and I’m unlikely to return.
Service: 1
Vishesh Sharma
Totally dissappointed.. Didnt even get what I ordered.. look at the condition of the bread and bread is the main thing for which Subway is know for… Didnt expect this from them.. Pictures attached…
Staff is very dismissive. They take forever to do online orders, so you are standing there for far too long. They don't say have a good day back even if you say it first. Food sucks now too. Not worth it.
I usually don’t post reviews, but I felt this needed to be said.
I visited this location recently and had a frustrating experience. There was only one person working, which I initially understood — we even left the store for a bit to give him space and came back after some time, thinking he might be done or more manageable.
When we returned, he said he still had to finish online orders, which I accepted politely. We sat down and waited for our turn, thinking he would call us when ready. But to my surprise, he served two customers who came in after us without even acknowledging us sitting there. I looked at him, expecting some communication — but he completely ignored us.
When I finally stood up and went to the counter, he didn’t apologize or even explain. Instead, he started asking what sandwich I wanted — but in a rushed and impatient way. And what really shocked me: he handled money, didn’t change his gloves, and then went straight to preparing food. That’s unacceptable for food safety and hygiene.
The entire experience felt careless and dismissive. I’m not expecting perfection, but basic respect, hygiene, and serving customers in the order they arrived is the bare minimum. If one staff member is overwhelmed, they should at least communicate properly — not ignore customers or cut corners.
I’m really disappointed. I didn’t want to post a negative review, but the lack of professionalism and disregard for cleanliness pushed me to say something.
The guy today was very rude and. Aggressive when my debit card didn't work
Editing my pervious review.
Best Sub Ever had….
Thanks to a man, who was working in evening shift.
Very bad food I didn't even get what i ordered
Very fudu
I've been here 5 times the last month and a half. Each time it is always rotten veggies. I have to tell the workers that it is rotten. They argue it is fresh, you can see the brown wilted veggies, soggy, slimey so gross! They eventually get fresh ones. Unfortunately this location has went down hill! One of the times the meat was off.. no hair nets, gloves have to be asked to be worn. So gross!
Atmosphere: 3
Food: 1
Service: 1
Hanover subway recently has been a string of disappointment! As a vegetarian, I always get the veggie sub. They always skimp on the toppings especially on online orders. They give you 5 spinach even if you order extra on the app! Even their bread was hard.. They never have any cookies, if they do they are hard as a rock. I thought this was the norm now with inflation but today I went to the Walkerton Subway, lo and behold, it is the subway I loved and missed. Lesson learned will be traveling 10 more mins to get the real subway!
Atmosphere: 1
Food: 1
Service: 1
Haven't been to this location for about 5yrs.
It has really changed, not for the better.
First the seating was OK but set beside a freezing cold window.
Secondly the quality of the food has really gone down.
The servers did a good job putting 4 subs together. It's not there fault but serving meat that is disgusting, cucumbers that are brown, and the chirros that couldn't even be bit into was a total waste of 71 dollars.
Won't be back. Sorry to see this place dimish so much.
Atmosphere: 3
Food: 2
Service: 4
Very fast food place in Hanover .
Atmosphere: 5
Food: 5
Service: 5
I thought the old owners were bad the new owners are even worse nothing to do with racism but they are newcomers and don't even know how to answer the phone please learn how to run a restaurant before you buy it
Restaurantji Recommends
Went last night stood for 10 minutes noyone acknowledged me. Asked if they were serving they said no too busy doing internet orders. So I left.
Not much to say here, I placed an online order through the app at 4:30 four 6:45, when my wife arrived at 6:40 the order was not ready and she had to wait a half an hour until the food was ready, I don’t know what the situation is at this restaurant but possibly staff need to be reminded of the urgency of time commitments.
Zeke
Service: 1
i ordered online today and i asked for the orange cheese and got some slimy white cheese, also ordered with extra lettuce and even asked for more in the special instructions and half my sub didn’t even have any lettuce on it??
Food: 2
After standing in line for quite some time, I finally reached the front, only to have the employee tell me that the store was closing and he wouldn’t serve me. This was extremely frustrating because he could have easily informed me when I first entered the store, saving me the time and effort of waiting. It’s a basic customer service principle to either serve customers who have already entered or switch off the open sign to prevent new customers from coming in. The lack of communication and consideration for customers was disappointing and unprofessional. I would have appreciated a heads-up about the closing time rather than being abruptly turned away after waiting. This experience has left a negative impression, and I’m unlikely to return.
Service: 1
Totally dissappointed.. Didnt even get what I ordered.. look at the condition of the bread and bread is the main thing for which Subway is know for… Didnt expect this from them.. Pictures attached…
Food: 1
Service: 1
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