Subject: Formal Complaint Regarding Treatment by Staff
To Whom It May Concern,
I am writing to express my disappointment regarding an incident that occurred during our visit to Mango Salad Restaurant on Saturday
We had a reservation for 5:00 p.m. and were enjoying our meal without issue. At approximately 5:50 p.m., just after we had been served our dessert (banana fritters), a staff member named Emily approached our table. About one minute after the dessert arrived, she informed us that the next reservation had arrived and that she would need our table as soon as possible.
I found this interaction to be extremely rude and inappropriate. At no point were we lingering excessively, nor had we finished our meal. We were still actively dining and had only just received dessert. Asking paying customers to vacate their table mid-meal because the next reservation has arrived is unacceptable.
I informed Emily that we would remain at the table until we finished our dinner and dessert. She responded by stating that she should not be spoken to in that manner. Quite frankly, I am unsure how else a customer is expected to respond when a server essentially attempts to remove them from the restaurant while they are still eating.
My understanding of proper restaurant etiquette is that if a reservation arrives early or tables are running behind, staff should address the waiting party—not interrupt current guests. A far more appropriate response would have been to inform the waiting reservation that their table would be available shortly and perhaps offer them a drink while they waited. Under no circumstances should a server approach a table and make guests feel rushed or unwelcome.
We have been loyal customers of Mango Salad Restaurant for the past five to six years and visit at least twice a month. In the past, we frequently ordered takeout, and more recently we have begun dining in regularly. This experience was disappointing and not reflective of the level of service we have come to expect.
I strongly believe that Emily’s behavior should be addressed, as it was unprofessional and disrespectful. No customer should ever feel as though they are being “kicked out” of a restaurant while they are still eating.
I hope management takes this matter seriously and ensures that staff are properly trained in handling reservations and guest interactions more appropriately in the future.
We sent an email on Saturday and as of this review nobody has responded
Bill Troyer
Food is awesome
Atmosphere: 5
Food: 5
Service: 5
Scott Schmidt
Clean, nice decor, and best of all food was fantastic. Glad we found this hidden gem.
Michelle
Food is always amazing, good portions, reasonable pricing, and exceptional service. I want to try other menu items but can never change from our usual yellow curry with coconut rice, its just so good! We are 30min from Ingersoll but the food is definately worth the drive. Recommend making a reservation as they are always busy.
Atmosphere: 5
Food: 5
Service: 5
Ken McCann
Great food and great staff.
Atmosphere: 4
Food: 5
Service: 5
Debi Dalgarno
What's not to love, food is fantastic as are the staff
Atmosphere: 5
Food: 5
Service: 5
Jackie Rayner
Amazing food! Great staff!
Atmosphere: 5
Food: 5
Service: 5
Tammy Gunby
Food was amazing.
Atmosphere: 5
Food: 5
Service: 5
Lisa Malloy
I’d been hearing about this place for years and finally got to try it. The food was outstanding—so fresh and full of flavor. What really amazed me was that even though I didn’t eat my takeout until more than an hour after picking it up, it still tasted incredible. It’s rare to find that kind of quality, and I’d recommend this spot to anyone.Well worth the drive from London.
Atmosphere: 5
Food: 5
Service: 5
Rebecca Dordolo
It was delicious! Fresh, hot, not just Americanized Thai or Chinese. Cashew chicken in particular was excellent. Great potion sizes. Would definitely come back!
Always fresh & delicious! The restaurant is well decorated with a cozy vibe. The staff is lovely, helpful & polite. There are many dining options and all are fantastic. It’s the best Thai food in Oxford County & London area.
Atmosphere: 5
Food: 5
Service: 5
Bill Diver
Loved this place. Stopped in for dinner from London. The service was great, prices fair and the food delicious! Seafood pad thai and ginger chicken dishes were yummy.
Atmosphere: 5
Food: 5
Service: 5
Zander .H
The food was sooooo good!! Had an amazing time and the servers were really nice :)
Atmosphere: 5
Food: 5
Service: 5
Heather Nielsen
One of my favourite local spots to meet up with friends. The food is always fresh and delicious, generous portions and fair prices —I've never had a bad meal there. Always look forward to the next visit!
Atmosphere: 5
Food: 5
Service: 5
Bruce White
The food and service was great. We keep coming back on special occasions
Subject: Formal Complaint Regarding Treatment by Staff To Whom It May Concern, I am writing to express my disappointment regarding an incident that occurred during our visit to Mango Salad Restaurant on Saturday We had a reservation for 5:00 p.m. and were enjoying our meal without issue. At approximately 5:50 p.m., just after we had been served our dessert (banana fritters), a staff member named Emily approached our table. About one minute after the dessert arrived, she informed us that the next reservation had arrived and that she would need our table as soon as possible. I found this interaction to be extremely rude and inappropriate. At no point were we lingering excessively, nor had we finished our meal. We were still actively dining and had only just received dessert. Asking paying customers to vacate their table mid-meal because the next reservation has arrived is unacceptable. I informed Emily that we would remain at the table until we finished our dinner and dessert. She responded by stating that she should not be spoken to in that manner. Quite frankly, I am unsure how else a customer is expected to respond when a server essentially attempts to remove them from the restaurant while they are still eating. My understanding of proper restaurant etiquette is that if a reservation arrives early or tables are running behind, staff should address the waiting party—not interrupt current guests. A far more appropriate response would have been to inform the waiting reservation that their table would be available shortly and perhaps offer them a drink while they waited. Under no circumstances should a server approach a table and make guests feel rushed or unwelcome. We have been loyal customers of Mango Salad Restaurant for the past five to six years and visit at least twice a month. In the past, we frequently ordered takeout, and more recently we have begun dining in regularly. This experience was disappointing and not reflective of the level of service we have come to expect. I strongly believe that Emily’s behavior should be addressed, as it was unprofessional and disrespectful. No customer should ever feel as though they are being “kicked out” of a restaurant while they are still eating. I hope management takes this matter seriously and ensures that staff are properly trained in handling reservations and guest interactions more appropriately in the future. We sent an email on Saturday and as of this review nobody has responded
Food is awesome
Atmosphere: 5
Food: 5
Service: 5
Clean, nice decor, and best of all food was fantastic. Glad we found this hidden gem.
Food is always amazing, good portions, reasonable pricing, and exceptional service. I want to try other menu items but can never change from our usual yellow curry with coconut rice, its just so good! We are 30min from Ingersoll but the food is definately worth the drive.
Recommend making a reservation as they are always busy.
Atmosphere: 5
Food: 5
Service: 5
Great food and great staff.
Atmosphere: 4
Food: 5
Service: 5
What's not to love, food is fantastic as are the staff
Atmosphere: 5
Food: 5
Service: 5
Amazing food! Great staff!
Atmosphere: 5
Food: 5
Service: 5
Food was amazing.
Atmosphere: 5
Food: 5
Service: 5
I’d been hearing about this place for years and finally got to try it. The food was outstanding—so fresh and full of flavor. What really amazed me was that even though I didn’t eat my takeout until more than an hour after picking it up, it still tasted incredible. It’s rare to find that kind of quality, and I’d recommend this spot to anyone.Well worth the drive from London.
Atmosphere: 5
Food: 5
Service: 5
It was delicious! Fresh, hot, not just Americanized Thai or Chinese. Cashew chicken in particular was excellent. Great potion sizes. Would definitely come back!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always fresh & delicious! The restaurant is well decorated with a cozy vibe. The staff is lovely, helpful & polite. There are many dining options and all are fantastic. It’s the best Thai food in Oxford County & London area.
Atmosphere: 5
Food: 5
Service: 5
Loved this place. Stopped in for dinner from London. The service was great, prices fair and the food delicious! Seafood pad thai and ginger chicken dishes were yummy.
Atmosphere: 5
Food: 5
Service: 5
The food was sooooo good!! Had an amazing time and the servers were really nice :)
Atmosphere: 5
Food: 5
Service: 5
One of my favourite local spots to meet up with friends. The food is always fresh and delicious, generous portions and fair prices —I've never had a bad meal there. Always look forward to the next visit!
Atmosphere: 5
Food: 5
Service: 5
The food and service was great. We keep coming back on special occasions
Atmosphere: 5
Food: 5
Service: 5
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