Worst service, didn’t follow the instructions , they don’t know how to make a simple coffee . Totally disappointed
Atmosphere: 1
Food: 1
Service: 1
Naveen Lohchab
Disgusted, worthless
Atmosphere: 3
Food: 1
Service: 1
Meysam Emily
Is it a Tim? See photos!
Jessie F
Over staffed and still terribly slow and the steeped tea taste like dirt and I got over charged and got left flabbergasted thinking the price of a medium was 3$ now
J R
On route, don't expect too much from it!
Atmosphere: 2
Food: 3
Service: 3
Nitin Oza
Perfect stop for Travellers
Atmosphere: 4
Food: 4
Service: 4
samantha smith
Really bad service. Waited almost 10 minutes for a single croissant. They gave my order to someone else and I had to wait even longer because of that delay. Extremely understaffed and would not recommend going too if you’re in a rush. Not ideal for an ON route since they are usually short stops for washroom or food. Don’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Hassan Murtaza
Like always coffee with great taste.
Atmosphere: 5
Food: 5
Service: 5
Avi Dhawan
Worst experience, everyone rude
Atmosphere: 1
Food: 1
Service: 1
Mohammed AK
Awesome. Suggest Tim Hortons to introduce ethnic Indian food eg Dosa, idli as an attached unit. Great business potential and diversification
I requested 2 medium lemonades with 3/4th sparkling water. The old lady did take my order and told me that they’ll make it. They did not make any notes on the screen but agreed that they’ll make it with sparkling water.
After long wait they made us regular which we never accepted (asked the server how it was made - didn’t even touch the glasses). I did asked twice the manager as well if they can fix the drink for us. She clearly said no we cannot and never gave me the refund. We did not take the drinks and neither got our money back.
Very disappointed!!
Atmosphere: 1
Food: 1
Service: 1
Personal Account
Subject: Feedback on Customer Service Experience
Dear Tim Hortons Team,
I hope you're doing well.
I’d like to share a recent experience at your locations that left me disappointed. I brought in a herb pastry that I had purchased earlier from another Tim Hortons location. Since it had become slightly cold, I politely asked the staff if they could warm it up just a little. I even showed them the item to clarify what it was.
Unfortunately, I was told that they could not heat it, and the response came off as dismissive and lacking courtesy. While I understand if there are policies in place, a more polite and understanding approach would have been appreciated. There was no line up so it was not that hard for them 30 sec to heat up is not a big deal I believe but being a bad person in customer service is in your store.
I kindly suggest that staff revise training in customer service to ensure that all guests feel respected and valued.
Thank you for your time and attention. Wishing you a pleasant day.
Best regards
Atmosphere: 1
Food: 4
Service: 1
Amelia Rose
Lisa here was an absolute gem, very patient and friendly, my tea is perfect. I love being able to drop in to a just-off-the-highway Timmies and feel right at home.
Atmosphere: 5
Food: 5
Service: 5
Melanie MacQueen
Gotta love watered down decafè. Wasn't very warm either!
Atmosphere: 4
Food: 1
Service: 4
Andrea Masih
This location is indeed very busy, but that isn't the fault of the staff. The cashier, Simarjeet, was still kind and patient with me in terms of taking my order. Despite the hectic conditions in the space, my food came out rather promptly.
Worst service, didn’t follow the instructions , they don’t know how to make a simple coffee . Totally disappointed
Atmosphere: 1
Food: 1
Service: 1
Disgusted, worthless
Atmosphere: 3
Food: 1
Service: 1
Is it a Tim?
See photos!
Over staffed and still terribly slow and the steeped tea taste like dirt and I got over charged and got left flabbergasted thinking the price of a medium was 3$ now
On route, don't expect too much from it!
Atmosphere: 2
Food: 3
Service: 3
Perfect stop for Travellers
Atmosphere: 4
Food: 4
Service: 4
Really bad service. Waited almost 10 minutes for a single croissant. They gave my order to someone else and I had to wait even longer because of that delay. Extremely understaffed and would not recommend going too if you’re in a rush. Not ideal for an ON route since they are usually short stops for washroom or food. Don’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Like always coffee with great taste.
Atmosphere: 5
Food: 5
Service: 5
Worst experience, everyone rude
Atmosphere: 1
Food: 1
Service: 1
Awesome. Suggest Tim Hortons to introduce ethnic Indian food eg Dosa, idli as an attached unit. Great business potential and diversification
Restaurantji Recommends
I requested 2 medium lemonades with 3/4th sparkling water. The old lady did take my order and told me that they’ll make it. They did not make any notes on the screen but agreed that they’ll make it with sparkling water.
After long wait they made us regular which we never accepted (asked the server how it was made - didn’t even touch the glasses). I did asked twice the manager as well if they can fix the drink for us. She clearly said no we cannot and never gave me the refund. We did not take the drinks and neither got our money back.
Very disappointed!!
Atmosphere: 1
Food: 1
Service: 1
Subject: Feedback on Customer Service Experience
Dear Tim Hortons Team,
I hope you're doing well.
I’d like to share a recent experience at your locations that left me disappointed. I brought in a herb pastry that I had purchased earlier from another Tim Hortons location. Since it had become slightly cold, I politely asked the staff if they could warm it up just a little. I even showed them the item to clarify what it was.
Unfortunately, I was told that they could not heat it, and the response came off as dismissive and lacking courtesy. While I understand if there are policies in place, a more polite and understanding approach would have been appreciated. There was no line up so it was not that hard for them 30 sec to heat up is not a big deal I believe but being a bad person in customer service is in your store.
I kindly suggest that staff revise training in customer service to ensure that all guests feel respected and valued.
Thank you for your time and attention. Wishing you a pleasant day.
Best regards
Atmosphere: 1
Food: 4
Service: 1
Lisa here was an absolute gem, very patient and friendly, my tea is perfect. I love being able to drop in to a just-off-the-highway Timmies and feel right at home.
Atmosphere: 5
Food: 5
Service: 5
Gotta love watered down decafè. Wasn't very warm either!
Atmosphere: 4
Food: 1
Service: 4
This location is indeed very busy, but that isn't the fault of the staff. The cashier, Simarjeet, was still kind and patient with me in terms of taking my order. Despite the hectic conditions in the space, my food came out rather promptly.
Atmosphere: 3
Food: 5
Service: 5
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