I used to come to this osmows lots with no issues - lately in the last month, my brother, me, and my boyfriend have gotten sick right after eating it, and they were all on seperate occasions.. I find it very concerning food safety wise what might be causing that as we never had issues before. I don’t think I’ll be back unfortunately :(
Food: 1
Shariff Aulakh
Eating here from 5 years now, so far i can tell its best shawarma in town, always got fresh chicken and clean environment. Employees are very welcoming and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken on Stick
Antonio M
My experience at Osmo’s Innisfil was deeply disappointing and concerning. The visit highlighted severe food safety issues, poor food quality, and untrained staff.
1. Food Safety Concerns Someone in my party became very ill after eating here. The cooks were observed adding raw chicken from the vertical rotisserie directly onto the griddle without clearing the previous batch, causing cooked and raw chicken to mix. This unsafe practice made it impossible to ensure what was fully cooked and safe to serve. Proper handling and cooking of chicken require care and attention, which were clearly lacking.
2. Food Quality The chicken shawarma I ordered contained pieces of charred chicken and possibly undercooked chicken, with a strong burnt taste. The overwhelming saltiness ruined the meal and even gave me a headache. For the first time ever, I couldn’t finish a regular-sized shawarma due to how unpleasant it was.
3. Staff Training The young staff working in the kitchen lack proper training. Their inexperience and lack of attention to detail not only compromise food quality but also create significant health risks for customers.
This experience was far from the standard I expected from Osmo’s, a brand I once trusted. This location has severely damaged their reputation, and I won’t be returning anytime soon.
Atmosphere: 3
Food: 1
Service: 2
Manpreet Kaur
Visited quite a few times and this is one of the best shawarma places.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken on the Rocks
Sonia Singh
Awesome experience. Evening staff is very polite and humble. It was my first time having osmows she make sure I was very well aware of the menu.. Gonna visit again
WM C
Seems the serviers don't understand the particulars of orders. My wife and I have dietary restrictions, yet everything we asked NOT to be on our wraps were put in our wraps, onions, hot pepers, hot sauce etc. Incompetence at its best. My review does not reflect on the chain in general as we have enjoyed their offerings in the past, but does refect on this particulare location. Attended, yesterday 1st of December 2024.
Atmosphere: 3
Food: 1
Service: 3
Jiyeon Kim
Terrible customer service! I placed an online order 30 minutes prior, but they only started making it after I arrived. On top of that, they served customers who arrived after me first. No greeting, no apology—just an overall unpleasant attitude. This place seriously needs to work on their service standards.
Atmosphere: 1
Food: 1
Service: 1
Avigdor N
Hard to call Shawarma but it's a decent place
Atmosphere: 4
Food: 4
Service: 4
Nawaz Chaudhry
It was an awesome experience Very nice and skilled staff Chicken cooked to perfection Very clean premises
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken on the Rocks
Jack V
I had a saj box with stix and poutine. Best taste ever
I love Osmow’s, but the experience can be hit or miss. Sometimes the portion size for a large is generous, while other times it barely looks like a medium. Same thing happened today and When I mentioned it to the staff (middle age lady) she just laughed it off and didn’t take my concern seriously.
sana khan
Very nice, very fast. I order 12 chicken on the rock and they made all of it under 10 min. Appreciate their efforts!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken on the Rocks
Mann Malaviya
Really good food and excellent customer service. Wish to have this service at every osmows.
Atmosphere: 5
Food: 5
Service: 5
Alex Mercer
Osmow's Shawarma is my go-to for a delicious veggie meal! The Veggie Shawarma Plate was incredible, full of vibrant veggies and drizzled with their amazing garlic sauce. The place had a nice evening vibe, and even with a lot of customers, the staff managed to keep everything running smoothly. Great spot for dinner!
Atmosphere: 5
Food: 5
Service: 5
Vedant Patel
I visited Osmow's Shawarma one evening, and it was a wonderful experience! The atmosphere was perfect for a laid-back dinner, and their vegetarian menu really impressed me. I tried the Falafel Wrap, which was bursting with flavor, and the vegetables were incredibly fresh and crunchy. The Veggie Shawarma Plate was just as tasty, especially with their signature garlic sauce
I used to come to this osmows lots with no issues - lately in the last month, my brother, me, and my boyfriend have gotten sick right after eating it, and they were all on seperate occasions.. I find it very concerning food safety wise what might be causing that as we never had issues before. I don’t think I’ll be back unfortunately :(
Food: 1
Eating here from 5 years now, so far i can tell its best shawarma in town, always got fresh chicken and clean environment. Employees are very welcoming and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken on Stick
My experience at Osmo’s Innisfil was deeply disappointing and concerning. The visit highlighted severe food safety issues, poor food quality, and untrained staff.
1. Food Safety Concerns
Someone in my party became very ill after eating here. The cooks were observed adding raw chicken from the vertical rotisserie directly onto the griddle without clearing the previous batch, causing cooked and raw chicken to mix. This unsafe practice made it impossible to ensure what was fully cooked and safe to serve. Proper handling and cooking of chicken require care and attention, which were clearly lacking.
2. Food Quality
The chicken shawarma I ordered contained pieces of charred chicken and possibly undercooked chicken, with a strong burnt taste. The overwhelming saltiness ruined the meal and even gave me a headache. For the first time ever, I couldn’t finish a regular-sized shawarma due to how unpleasant it was.
3. Staff Training
The young staff working in the kitchen lack proper training. Their inexperience and lack of attention to detail not only compromise food quality but also create significant health risks for customers.
This experience was far from the standard I expected from Osmo’s, a brand I once trusted. This location has severely damaged their reputation, and I won’t be returning anytime soon.
Atmosphere: 3
Food: 1
Service: 2
Visited quite a few times and this is one of the best shawarma places.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken on the Rocks
Awesome experience. Evening staff is very polite and humble. It was my first time having osmows she make sure I was very well aware of the menu..
Gonna visit again
Seems the serviers don't understand the particulars of orders. My wife and I have dietary restrictions, yet everything we asked NOT to be on our wraps were put in our wraps, onions, hot pepers, hot sauce etc. Incompetence at its best. My review does not reflect on the chain in general as we have enjoyed their offerings in the past, but does refect on this particulare location. Attended, yesterday 1st of December 2024.
Atmosphere: 3
Food: 1
Service: 3
Terrible customer service! I placed an online order 30 minutes prior, but they only started making it after I arrived. On top of that, they served customers who arrived after me first. No greeting, no apology—just an overall unpleasant attitude. This place seriously needs to work on their service standards.
Atmosphere: 1
Food: 1
Service: 1
Hard to call Shawarma but it's a decent place
Atmosphere: 4
Food: 4
Service: 4
It was an awesome experience
Very nice and skilled staff
Chicken cooked to perfection
Very clean premises
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken on the Rocks
I had a saj box with stix and poutine.
Best taste ever
Thanks Vasit and manprit
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken on the Rocks
Restaurantji Recommends
I love Osmow’s, but the experience can be hit or miss. Sometimes the portion size for a large is generous, while other times it barely looks like a medium. Same thing happened today and When I mentioned it to the staff (middle age lady) she just laughed it off and didn’t take my concern seriously.
Very nice, very fast. I order 12 chicken on the rock and they made all of it under 10 min. Appreciate their efforts!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken on the Rocks
Really good food and excellent customer service. Wish to have this service at every osmows.
Atmosphere: 5
Food: 5
Service: 5
Osmow's Shawarma is my go-to for a delicious veggie meal! The Veggie Shawarma Plate was incredible, full of vibrant veggies and drizzled with their amazing garlic sauce. The place had a nice evening vibe, and even with a lot of customers, the staff managed to keep everything running smoothly. Great spot for dinner!
Atmosphere: 5
Food: 5
Service: 5
I visited Osmow's Shawarma one evening, and it was a wonderful experience! The atmosphere was perfect for a laid-back dinner, and their vegetarian menu really impressed me. I tried the Falafel Wrap, which was bursting with flavor, and the vegetables were incredibly fresh and crunchy. The Veggie Shawarma Plate was just as tasty, especially with their signature garlic sauce
Atmosphere: 5
Food: 5
Service: 5
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