Pickup order took 45 minutes after the time they said. Pizza was cooked first and cold by the time the rest of my food was ready. When the order was ready, they forgot my fries and tried to send me away without them. Finally when they handed me everything they shorted me a drink. Absolutely pathetic service, I won't make the mistake of ordering from here again.
Atmosphere: 1
Food: 1
Service: 1
emily kavanagh
Decent service, okay food. Well over a month expired Ranch dip… Look before you dip lol. Learn from our mistakes.
Atmosphere: 3
Food: 3
Service: 4
Rachael Annand-Lavoie
I’d give zero but it won’t let me give lower..worst service and branch ever.called to get some food delivered and was told 45mins to an hour and had asked if it could be done sooner as I had hungry nephews with me, he assured me he could do it and have it delivered in 30 mins. I ended up having to call back as an hour had gone by and still no food and I said I’d have to cancel if it wasn’t here soon and he said that the delivery driver had actually came and left. Which was a lie. I also have dogs that bark when the front door bell is rang..so there is no way he came. When I said that he than changed his answer to oh I told him not to come…and said why?I only stated that if he wasn’t here soon that I’d have to cancel not that I was cancelling. He than said he’d be sending the delivery driver back. When the food finally came 1hour and 40 mins later the food was cold and wrong missing sauces and drinks and any of the takeout items I’d asked for (ketchup for the kids fries, cutlery, napkins..etc) some of the poutine was soggy and barely any curds, it was just all over a bad experience. Just trash. And trash service
M Mct
The person working in the store taking calls was the rudest person I’ve ever dealt with in any customer service situation. He also told us 30-40 minutes for food, it took over 1.5 hours.
The food was cold, it was burnt, the order was wrong, wrong sauces, missing drinks, we tried calling back to express frustrations in this situation, he was rude again.
We will absolutely never order from here ever again, I never knew an experience this bad could exist in Kemptville.
Atmosphere: 1
Food: 2
Service: 1
emmarine camille Libunao
WORST milano branch. They gave us disgusting BURNT chicken and dont want to do the refund, the indian staff can’t do anything with it. What a bad customer service! The whole pizza toppings keep falling off. NEVER GO TO THIS
Atmosphere: 1
Food: 1
Service: 1
Tiffany Black
Delivery driver is beyond rude. Won't order again. Go to capilanos
Atmosphere: 1
Food: 5
Service: 1
Brian Billings
Great pizza! One of my family's favorite.
Atmosphere: 3
Food: 4
Service: 4
James Robertson
New management is great. Great customer service and delicious pizza.
Atmosphere: 5
Food: 5
Service: 5
Kateryna Biletska
pizza for 3. It's more of a pie than a pizza. The establishment is not clean.
I go here quite often and never really had a bad experience. Food is always earlier then what they tell me (even when I order online) and its pretty cheap. Women who was cooking tonight did an amazing job and guy at the counter was very sweet and I was greeted with a smile and felt welcomed!
Atmosphere: 4
Food: 4
Service: 5
Sam Kiss
Great food and Great staff. I was even offered a free item on my next order!We use milanos for all our family eventsGreat to see good hard working people making an honest living while delivering a top notch service. Thanks Milano’s!
Atmosphere: 5
Food: 5
Service: 5
Jeff Wildman
I ordered using the online app.My card was charged. When food did not arrive I called the location and was told they had not received an order and wanted payment again.
Atmosphere: 1
Food: 1
Service: 1
Wyatt Allen
The food is amazing. Everything was cooked perfectly and tasted great. The staff is also super friendly. 5
Pickup order took 45 minutes after the time they said. Pizza was cooked first and cold by the time the rest of my food was ready. When the order was ready, they forgot my fries and tried to send me away without them. Finally when they handed me everything they shorted me a drink. Absolutely pathetic service, I won't make the mistake of ordering from here again.
Atmosphere: 1
Food: 1
Service: 1
Decent service, okay food. Well over a month expired Ranch dip… Look before you dip lol. Learn from our mistakes.
Atmosphere: 3
Food: 3
Service: 4
I’d give zero but it won’t let me give lower..worst service and branch ever.called to get some food delivered and was told 45mins to an hour and had asked if it could be done sooner as I had hungry nephews with me, he assured me he could do it and have it delivered in 30 mins. I ended up having to call back as an hour had gone by and still no food and I said I’d have to cancel if it wasn’t here soon and he said that the delivery driver had actually came and left. Which was a lie. I also have dogs that bark when the front door bell is rang..so there is no way he came. When I said that he than changed his answer to oh I told him not to come…and said why?I only stated that if he wasn’t here soon that I’d have to cancel not that I was cancelling. He than said he’d be sending the delivery driver back. When the food finally came 1hour and 40 mins later the food was cold and wrong missing sauces and drinks and any of the takeout items I’d asked for (ketchup for the kids fries, cutlery, napkins..etc) some of the poutine was soggy and barely any curds, it was just all over a bad experience. Just trash. And trash service
The person working in the store taking calls was the rudest person I’ve ever dealt with in any customer service situation. He also told us 30-40 minutes for food, it took over 1.5 hours.
The food was cold, it was burnt, the order was wrong, wrong sauces, missing drinks, we tried calling back to express frustrations in this situation, he was rude again.
We will absolutely never order from here ever again, I never knew an experience this bad could exist in Kemptville.
Atmosphere: 1
Food: 2
Service: 1
WORST milano branch. They gave us disgusting BURNT chicken and dont want to do the refund, the indian staff can’t do anything with it. What a bad customer service! The whole pizza toppings keep falling off. NEVER GO TO THIS
Atmosphere: 1
Food: 1
Service: 1
Delivery driver is beyond rude. Won't order again. Go to capilanos
Atmosphere: 1
Food: 5
Service: 1
Great pizza! One of my family's favorite.
Atmosphere: 3
Food: 4
Service: 4
New management is great. Great customer service and delicious pizza.
Atmosphere: 5
Food: 5
Service: 5
pizza for 3. It's more of a pie than a pizza. The establishment is not clean.
Atmosphere: 2
Food: 3
Service: 5
Great food
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
I go here quite often and never really had a bad experience. Food is always earlier then what they tell me (even when I order online) and its pretty cheap. Women who was cooking tonight did an amazing job and guy at the counter was very sweet and I was greeted with a smile and felt welcomed!
Atmosphere: 4
Food: 4
Service: 5
Great food and Great staff. I was even offered a free item on my next order!We use milanos for all our family eventsGreat to see good hard working people making an honest living while delivering a top notch service. Thanks Milano’s!
Atmosphere: 5
Food: 5
Service: 5
I ordered using the online app.My card was charged. When food did not arrive I called the location and was told they had not received an order and wanted payment again.
Atmosphere: 1
Food: 1
Service: 1
The food is amazing. Everything was cooked perfectly and tasted great. The staff is also super friendly. 5
Atmosphere: 5
Food: 5
Service: 5
Had a pizza after long time .
Atmosphere: 5
Food: 5
Service: 5
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