Manager Austin served me at the counter and was so friendly! Our interaction felt natural and familiar šš
Ty made my very specific caramel macchiato āļø and he served it with a SMILE š Felt like royalty when he called me Queen! š
Atmosphere: 5
Food: 5
Service: 5
Elijah William Eby
As a 10+ year partner I can say this location successfully nailed what Starbucks is supposed to be.
Sure, the front register was friendly and got my 5 drink order right. Yeah, their bar stars were working in routine keeping wait times low. Cafe was tidy.
But though they were busy, Ally (a 3 year veteran) leaned over and offered to make my nephew a special kids hot chocolate for his birthday.
I can always find some things to pick on, but there are very few sins a good customer connection and a little surprise and delight won't cover.
Good job guys.
Atmosphere: 5
Food: 5
Service: 5
Natasja Eby
We went on a Sunday after church and the staff here were lovely . Clearly very busy but still took the time to tell us when they were out of something and offer us replacements. They even gave our birthday kid a free treat which was a pleasant surprise. Overall great experience.
Atmosphere: 5
Food: 5
Service: 5
Mike Ricci
All four staff members prioritizing drive through while a number of customers inside are left standing like clowns while they chuckle behind the counterā¦if you happen to drive to or from Ottawa you may want to avoid this locationā¦.
Service: 1
Claire G
Between my husband and I, we spend over $1,500 a month at Starbucks, and the Kemptville location used to be our favorite. It was convenient for our trips to Ottawa, and the staff used to be friendly ā they knew our names, our usual orders, even recognized our car. But after what happened recently, I will never return.
A new staff member was shockingly rude. She gave me a dirty look and spoke to me in a harsh, almost yelling tone over a simple misunderstanding. I had repeated my usual order from the day before and didnāt realize my banana loaf had been marked āwarmed.ā A small mistake like that certainly didnāt deserve the tone and attitude I received ā especially as a long-time, loyal customer.
What happened next was even more upsetting. I had briefly left my baby and my 10-year-old in our parked car, right outside the store with all four windows down, while I brought my toddler inside to place our order and wait for my husband, who was at the bank nearby. That same staff member called the police on me ā without ever speaking to me ā accusing me of leaving my children unattended. There were hardly any customers in the store, and she had clearly seen me arrive. Thereās no way she didnāt know that was my car.
The police came to our home, and when they couldnāt find us, they had to follow up in Ottawa. I was shocked, embarrassed, and deeply hurt. I was inside the store the entire time, within eyesight of the car. After I explained everything to the officers, they understood immediately that there was no issue.
Two days later, Iām still shaken. I feel disrespected, profiled, and incredibly disappointed. The way this was handled felt not only excessive, but racially biased. Itās disturbing to think that a regular customer ā or any customer ā could be treated this way.
Iām also a business owner, and I would never tolerate this kind of treatment toward my clients. I will be seeking legal advice, because this experience was unacceptable on every level.
Atmosphere: 1
Food: 1
Service: 1
Scott Selleck
Fast friendly service
Atmosphere: 5
Food: 5
Service: 5
Anna Fleming
Amazing place! Ty was the best barista ever, and recommended me the best drink Iāve ever had! I hope heās my barista again!
Atmosphere: 5
Food: 5
Service: 5
Lisa Wilberforce
Ty was the best Batista ever! Very kind and gave me an excellent drink recommendation! I am definitely hoping he is my barista again āŗļø
Atmosphere: 5
Food: 5
Service: 5
Shaun Biro
I go to the Starbucks daily and unfortunately even though I ordered the same drink it is never made the same way. Today I experienced something even more frustrating. I went to the Starbucks on my usual time of 6:00 a.m. and I stood there waiting 5 minutes for my drink and food before being told that they can't make it because they've opened the store late and I would have to wait at least another 10 minutes to be able to get my order. So I had to go back to my vehicle to get my phone to be refunded. Establishment like this should not open 35 minutes late or accept online orders when they can't make them. Not that is a huge deal but I do get off the highway to drive here and then need to drive back to the highway.
I stopped in at the Starbucks on Wellington Road in Kemptville on a Saturday around lunchtime, and I was seriously impressed. Despite it being a busy time of day, the service was fast, efficient, and incredibly friendly. The staff greeted us with smiles and had our drinks ready in no time.
We ordered an iced coffee and an iced matcha latteāboth were perfectly made. The iced coffee was smooth and refreshing with just the right amount of richness, and the iced matcha had that creamy, earthy balance thatās sometimes hard to get right. You could tell care went into making each drink.
You need to clean your washrooms. Itās 9:23 in the morning and they are filthy.
Atmosphere: 1
Service: 3
Jessie Taylor
Can I just say today was mine and my twin sisters birthday we went to Starbucks in kemptville and we had the greatest service ever my twins sisters Starbucks account wasnāt showing the birthday thing on. It but the lady who was serving us helped my sister with it not only that but the lady I forget her name but she was supper lovely my twin has a disability weāre itās hard for her to somethings function properly when sheās under stress and gets very stressed so the help the lady helped my sister with was supper appreciated thank you Starbucks and the cashier lady for making me and my twins birthday special and Iām happy thereās still good people with great customer service out there
Atmosphere: 5
Food: 5
Service: 5
Chris Green
Jigsaw Puzzle just sitting there to be done... Wish I wasn't just popping in to grab a drink. Service was slow but very friendly. Lots of staff but only one taking orders
Atmosphere: 5
Food: 3
Service: 4
Colleen Duggan
Always wonderful service! Ordered a tall white mocha with blonde espresso (delicious) the staff understood I needed the caffeine on a Monday and provided me with the grande at the price of a tall :) made my whole day
The girl got my order wrong and so rude about it. You wonder why this brand is fading.
Atmosphere: 1
Food: 1
Service: 1
This was a Saturday afternoon & the place was empty! Services was SO quick and extra friendly š©·
Manager Austin served me at the counter and was so friendly! Our interaction felt natural and familiar šš
Ty made my very specific caramel macchiato āļø and he served it with a SMILE š Felt like royalty when he called me Queen! š
Atmosphere: 5
Food: 5
Service: 5
As a 10+ year partner I can say this location successfully nailed what Starbucks is supposed to be.
Sure, the front register was friendly and got my 5 drink order right. Yeah, their bar stars were working in routine keeping wait times low. Cafe was tidy.
But though they were busy, Ally (a 3 year veteran) leaned over and offered to make my nephew a special kids hot chocolate for his birthday.
I can always find some things to pick on, but there are very few sins a good customer connection and a little surprise and delight won't cover.
Good job guys.
Atmosphere: 5
Food: 5
Service: 5
We went on a Sunday after church and the staff here were lovely . Clearly very busy but still took the time to tell us when they were out of something and offer us replacements. They even gave our birthday kid a free treat which was a pleasant surprise. Overall great experience.
Atmosphere: 5
Food: 5
Service: 5
All four staff members prioritizing drive through while a number of customers inside are left standing like clowns while they chuckle behind the counterā¦if you happen to drive to or from Ottawa you may want to avoid this locationā¦.
Service: 1
Between my husband and I, we spend over $1,500 a month at Starbucks, and the Kemptville location used to be our favorite. It was convenient for our trips to Ottawa, and the staff used to be friendly ā they knew our names, our usual orders, even recognized our car. But after what happened recently, I will never return.
A new staff member was shockingly rude. She gave me a dirty look and spoke to me in a harsh, almost yelling tone over a simple misunderstanding. I had repeated my usual order from the day before and didnāt realize my banana loaf had been marked āwarmed.ā A small mistake like that certainly didnāt deserve the tone and attitude I received ā especially as a long-time, loyal customer.
What happened next was even more upsetting. I had briefly left my baby and my 10-year-old in our parked car, right outside the store with all four windows down, while I brought my toddler inside to place our order and wait for my husband, who was at the bank nearby. That same staff member called the police on me ā without ever speaking to me ā accusing me of leaving my children unattended. There were hardly any customers in the store, and she had clearly seen me arrive. Thereās no way she didnāt know that was my car.
The police came to our home, and when they couldnāt find us, they had to follow up in Ottawa. I was shocked, embarrassed, and deeply hurt. I was inside the store the entire time, within eyesight of the car. After I explained everything to the officers, they understood immediately that there was no issue.
Two days later, Iām still shaken. I feel disrespected, profiled, and incredibly disappointed. The way this was handled felt not only excessive, but racially biased. Itās disturbing to think that a regular customer ā or any customer ā could be treated this way.
Iām also a business owner, and I would never tolerate this kind of treatment toward my clients. I will be seeking legal advice, because this experience was unacceptable on every level.
Atmosphere: 1
Food: 1
Service: 1
Fast friendly service
Atmosphere: 5
Food: 5
Service: 5
Amazing place! Ty was the best barista ever, and recommended me the best drink Iāve ever had! I hope heās my barista again!
Atmosphere: 5
Food: 5
Service: 5
Ty was the best Batista ever! Very kind and gave me an excellent drink recommendation! I am definitely hoping he is my barista again āŗļø
Atmosphere: 5
Food: 5
Service: 5
I go to the Starbucks daily and unfortunately even though I ordered the same drink it is never made the same way. Today I experienced something even more frustrating. I went to the Starbucks on my usual time of 6:00 a.m. and I stood there waiting 5 minutes for my drink and food before being told that they can't make it because they've opened the store late and I would have to wait at least another 10 minutes to be able to get my order. So I had to go back to my vehicle to get my phone to be refunded. Establishment like this should not open 35 minutes late or accept online orders when they can't make them. Not that is a huge deal but I do get off the highway to drive here and then need to drive back to the highway.
Atmosphere: 4
Food: 4
Service: 2
Restaurantji Recommends
I stopped in at the Starbucks on Wellington Road in Kemptville on a Saturday around lunchtime, and I was seriously impressed. Despite it being a busy time of day, the service was fast, efficient, and incredibly friendly. The staff greeted us with smiles and had our drinks ready in no time.
We ordered an iced coffee and an iced matcha latteāboth were perfectly made. The iced coffee was smooth and refreshing with just the right amount of richness, and the iced matcha had that creamy, earthy balance thatās sometimes hard to get right. You could tell care went into making each drink.
The cafĆ© itself was spotless. The counters were clean, tables were wiped down, and the overall space felt inviting and well-maintained. It was a great place to take a short break during our day, and Iād absolutely come back again if Iām in the area. Highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
You need to clean your washrooms. Itās 9:23 in the morning and they are filthy.
Atmosphere: 1
Service: 3
Can I just say today was mine and my twin sisters birthday we went to Starbucks in kemptville and we had the greatest service ever my twins sisters Starbucks account wasnāt showing the birthday thing on. It but the lady who was serving us helped my sister with it not only that but the lady I forget her name but she was supper lovely my twin has a disability weāre itās hard for her to somethings function properly when sheās under stress and gets very stressed so the help the lady helped my sister with was supper appreciated thank you Starbucks and the cashier lady for making me and my twins birthday special and Iām happy thereās still good people with great customer service out there
Atmosphere: 5
Food: 5
Service: 5
Jigsaw Puzzle just sitting there to be done... Wish I wasn't just popping in to grab a drink. Service was slow but very friendly. Lots of staff but only one taking orders
Atmosphere: 5
Food: 3
Service: 4
Always wonderful service! Ordered a tall white mocha with blonde espresso (delicious) the staff understood I needed the caffeine on a Monday and provided me with the grande at the price of a tall :) made my whole day
Atmosphere: 5
Food: 5
Service: 5
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