Tim Hortons

Horrible service place online order before leaving house nothing is ready when arrived what’s the point in mobile ordering if the order isn’t ready? Ps my house is 10 minites away.

Service: 1

I travel regularly between Napanee, ON and Ottawa, ON and one of my few indulgences is the Bailey’s Cream coffee.
Needless to say I know what it normally tastes like, from just about every Tim Hortons between Napanee and Ottawa. Which is a LOT of Locations. And they all taste and smell pretty much the same. This morning I decided to bypass the 401 Eastbound location at Mallorytown ON.
Big mistake.
I stopped instead at the 301 Colonnade Drive location in Kemptville, ON.
NEVER again.
I ordered an XL Baileys Cream coffee.
It didn’t look or taste like any of the other 20+ locations I’ve been to, driving back and forth.
NOT even close. No smell, and very little taste.
went back inside. Girl remade it.
I went back outside, got in my car. Same thing. Back in I went. Was given attitude because I was back a third time. I tried to explain the issue, and that this was the only location I’ve ever stopped at with this issue. And although the young lady attempted again to correct the issue. She was clearly NOT happy with me and the situation as a whole. She blamed it on that EVERY other Tim Hortons location between Napanee and Ottawa MUST be over pumping the amount of Baileys flavouring they were putting in the coffee.
So she added 5 pumps of the flavouring instead of 2 ASSUMING that would fix it.
She told me to try it before I left this time.
I did, slightly more flavour but still not very creamy or even smell or taste right.
I gave up, and left.
While in the parking lot, I thought “I have some plain coffee mate creamer in the car, lets try that”
And Voila it tasted closer to correct. Way over flavoured of course now but at least I personally figured out where the problem was.
Still had to throw it out but found the cause of the issue.
Little advice for the young lady I dealt with.
Not every customer you deal with is an A*S when they say something isn’t right about the product. You’re not perfect, and neither are the machines you push the buttons on to make the product.
You’re lucky you dealt with me today, who has worked service jobs for years, and just let the attitude pass by because it wasn’t worth wasting the time or energy on your poor attitude.
Perhaps don’t assume, but troubleshoot.
I promise it won’t happen again because I will NEVER stop at this location again.
PS: Calibrate your cream machine, or pay closer attention to the button you push. Because either the cream machine isn’t working right, OR you were pushing the button for the wrong sized cup. Either way, The problem was not me, so the attitude was beyond NOT appreciated.

Atmosphere: 4

Food: 1

Service: 1

Pretty bad you need to order online while you stand in line! Noone working the counter but 9 people working the drive through and there was a lineup of people in the store all the way out the door!! Time for a change in management.

Atmosphere: 5

Food: 5

Service: 1

Stopped by today for a bathroom break and a coffee with the family, we had been here two days prior and noticed the bathrooms were disgusting. Today we see that the floors have not been cleaned in that bathroom for two days, this is very unsanitary and gross. I waited in line for service but was ignored untill my wife took my place in line(we were the only ones in line) while I had my turn to use the restroom. Employees couldn't even provide a straw for my daughters iced cap and told us to go to the other side of the store to fetch it for ourselves.

They have a display at the counter that blocks half the seating areas accessibility unless you have the agility of a teenager.

Over all, do better. Better training at cleaning, customer service, and product placement.

Atmosphere: 1

Food: 1

Service: 1

Disappointing Customer Service at Tim Hortons

We went through the drive-thru for coffee and donuts, which were as great as always. However, the customer service at this location was truly disappointing. The worker at the drive-thru window was unprofessional—she rolled her eyes and acted as if she didn’t want to deal with customers at all. It completely ruined what should have been a simple, pleasant experience.

We’ve always had good luck with Tim Hortons in the past, but this visit left a sour taste. It’s a shame because the quality of the food and coffee was up to standard, but the service did not match. Hopefully, this location can improve its staff training to deliver the welcoming experience Tim Hortons is known for.

Atmosphere: 1

Food: 1

Service: 1

Always fast and friendly at this location. Great coffee and flatbreads!

Atmosphere: 5

Food: 5

Service: 5

Now I remember why I don't go to Tim Hortons. A restaurant that doesn't have food that is just weird. They are always out of chili and wedge fries, how can that be?

Atmosphere: 1

Food: 1

Service: 1

Sign says open, drive-thru is closed and the doors are locked ....

Service: 1

Had chicken noodle soup and they changed it and it was terrible

Everytime we go inside, they forget about my order and we end up standing there while all the cars in the drive thru go through.

No apologies or anything for completely forgetting my order.

They focus more on the drive thru than the walk in customers.

Even drive thru is slow.

Atmosphere: 1

Food: 2

Service: 1

Didn’t have 50% of what we wanted to order 🤓

Very busy, but the line was moving slowly. One young girl seemed to be handling the needed tasks to keep things moving. I believe she may have been the person in charge. She even jumped on cash to serve us. Overall good experience

Atmosphere: 4

Food: 5

Service: 3

Gm
Never been in such dirty dusty place
Dusty shelves
Dirty tables ...had to wipe down myself
Dirty floor ....spill was dried up on floor where I sat
Washed chair as well
Everyone seemed to be concentrating on drive thru
Not inside at all

Atmosphere: 1

Food: 3

Service: 3

Just ate the only bagel that's tasted like timmies bagels from when I was a kid, since I was a kid. Tasted even better since it's 1215 am and has no right to taste this good

Atmosphere: 5

Food: 5

Service: 5

Went with my dad n brother n got great service and good coffee, idk who that blonde girl was but she was all smiles and very cheer full thats good service

Atmosphere: 5

Food: 4

Service: 5