Tim Hortons

737 Campbell St, Lucknow
(519) 812-5555

Recent Reviews

Sort by
Phatchett

Love it!
Foods tims food no matter how you slice it. But it is a small town Tim's so you know the eggs are cooked and the bacon đŸ„“ isint burnt. I got a bagel with creme chess and it was toasted.

Atmosphere: 4

Food: 3

Service: 5

Nat C

I would give a 0 star if I could. We waited in the drive thru for about 20 minutes, they messed up multiple things on our order and when we went in the lady making the food was very rude. I couldn't believe it until I read other reviews that had similar experiences.

We went to McDonald's in Wingham which had better service.

Joan Finlay

Sundays on bad days to go here. To many students standing around while you wait 25 mins for ordering to you get food.

Atmosphere: 2

Food: 4

Service: 1

Allison Davis

Best tim hortons around, sometimes it's alittle slow going getting your stuff, but the atmosphere makes it worth it. Great employees work there too!

Atmosphere: 5

Food: 5

Service: 5

Rachel Epworth

Bathrooms are SO DISGUSTING I chose to pass on eating here.

Atmosphere: 1

Captain Crunch

I gave it a one star based on today’s experience. It was pretty busy in the drive-through and inside the restaurant to accommodate that, they had 11 employees. I ordered a couple of food items and two drinks. It took them 25 minutes for my order. When I asked how much longer to one of the younger employees, they said, they weren’t sure there’s a lot of orders ahead of me. That younger employee then went to what appeared to be the older lady, possibly the manager where I heard her say “too bad for him”. That’s a pretty shitty attitude towards customer service, especially since I didn’t actually complain, instead, it was just an inquiry.

diana kunder

Horrible service. In store you wait at least 20 mins for a bagel. Staff hanging around doing nothing and no rush at all when busy.

Josh Gowan

Reliable Stop with Great Service

Stopped in this morning for coffee while camping nearby and, as always, this Tim Hortons delivered a great experience. I placed a mobile order about five minutes out, and my coffees were hot and ready the moment I arrived—super convenient when you’re on the go.

There’s plenty of parking, and the location is attached to a gas station and convenience store, which makes it an easy and efficient stop for just about anything you need while traveling or camping.

I’ve used this location many times while camping in the area, and the service has always been consistently friendly and quick. Definitely one of my go-to Tims for a reason!

Atmosphere: 5

Food: 5

Service: 5

Saa Z

Full of flies. I understand it's fly season but there were way to many of them. Sitting on all the goods, muffins, donuts every single thing. We left without getting anything. Imagine people not knowing and getting food from the drive thru.

Cory Yundt

Open until 10pm.... Only if you don't want to order food.

Debbie Gradive

Well, there was this young man, think his name was Peter or Paul, who was downright rude to me just for asking a simple question. Then he got my order wrong and acted like it was my fault. Not the kind of place I want to keep going to.

London C

I'm incredibly disappointed with the service at this Tim Hortons location. I regularly stop at Tim Hortons to purchase baked goods typically a dozen muffins, donuts, or cookiesfor my coworkers and myself. It’s something I’ve done during every work assignment, and I’m usually in one area for several months. In other locations, like St. Catharines, the staff would even recognize me, greet me warmly, and provide excellent customer service.

Sadly, the experience here has been the exact opposite.On one particular visit, (my last) I placed an order for a dozen muffins. Moments later, the baker came out from the back and started raising her voice at me, demanding to know why I hadn’t placed the order in advance. Before I could even respond, the manager joined in, also yelling at me, saying I had upset her baker and insisting I should have known better than to place such an order without notice. I was stunned. I remained respectful and apologized, but the way I was spoken to—in front of other customers—was humiliating and completely uncalled for. I ultimately canceled my order and walked out. It was in that moment I decided I would never return.

The cashier, who has always been courteous, quietly apologized for their behavior. I appreciated that, but it doesn’t excuse the unprofessional and frankly hostile attitude of the rest of the team. I had previously noticed staff speaking rudely to other customers as well, so this wasn't an isolated event. This is not the standard of service I expect from any business, especially one as well-established as Tim Hortons.

I also have concerns regarding cleanliness at this location, and I sincerely hope that corporate conducts a proper review or spot check. Small towns are usually known for their warmth and hospitality—sadly, that spirit is entirely lacking here

Lea Anne MacKenzie

I have always had great service

Sukhjit Kaur

They don’t bother to pack wrap properly they just gave it into your hands

Magic Hand Productions - Mike Ezekiel

Tim’s is one of the best.

Loading...