This place has gone downhill. As a resident of Maple for over 30 years I have the right to say this. I did email management with no response. I didn’t expect anything less based on what i have seen over the years. I went to pick up a donut cake Christmas eve ( I had ordered over a week in advance so there should not be any excuses if they can’t handle multi orders ). When they opened the box I could not believe what I was seeing . There was zero effort put in to this. You could barely read what was said … chocolate was missing on the donut …The tray had chocolate on it ( I covered up the writing for privacy reasons but you probably could not read it anyway even if i did ) And as you can see , not one little effort to put some icing on, a dot, a tree, a poinsettia …. anything to bring some life into this creation that looks like a JK student made. When i asked her “ wow ? this is not acceptable , can you put something on this to cover up the missing chocolate ? Can you stick anything on here to make it look half decent ? The response was “ no the baker is not here “. Hold on so there are about 20 of you working and not person can stick a red, green, white dots on this thing ? Anything ?
Viktoria De Sousa
This is my first time @ Maple Bakery. Employees distracted doing several orders when we arrived (waited at least 30 min). Told to wait, but only wanted a few donuts. Didn’t accommodate much. Overall not great customer service..
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Assortment of Donuts
Sabrina Grossi
Bought a cronut this morning for $4.65. Ended up being a regular doughnut. This place is a rip off
Gaetano Oliveri
The cakes are the Best, hands down!!
Atmosphere: 4
Food: 5
Service: 4
Angie Fusco
I ordered A large meat lasagna for my granddaughter’s first birthday party. This was the first time I’ve ever been to Maple bakery as I live in Toronto, the lasagna came highly recommended by two good friends so I thought I’d give it a try. When I picked up the lasagna, It was in a pizza box so the depth of the lasagna was quite small. Nevertheless, it was warm and freshly made that morning. Upon serving the lasagna Several hours later, I discovered That there is no cheese, not 1 ounce. Very disappointed and so we’re all the guests. I called the very next day , asking if the meat lasagna has cheese in it, and they asked me to call the next day after that. when I called on Monday morning they told me to call the next day. I then asked them to call me as two attempts were enough. On Tuesday no one called so I finally called them. They were very nice. Heard my story and said that she would talk to the owner and get back to me first thing Wednesday morning on Wednesday morning. She called me and apologized and stated it was an oversight and they would refund me the money. On Thursday I drove to Maple to pick up the refund and they only offered me $130 but the total was 146. I asked why wasn’t I getting the full refund? She then had to go speak to someone returned and asked if I had a picture of the lasagna, I showed her a picture of my one year-old granddaughter with some lasagna in her plate. She then showed my picture to someone in the back room, returned and said they’re with withholding the taxes as the lasagna did Get eaten. I wanted to give a positive review as I feel they admitted to their mistake. The fact that they did not want to refund me the full amount is the reason I will never step foot in that bakery again and I will definitely be telling my friends the experience I went through.
Food: 1
Michael Mammoliti
Best donuts I've ever had!!!!!
Atmosphere: 5
Food: 5
Service: 5
S M
I’ve been to this bakery a few times but after what I witnessed last Saturday, I will not be supporting this place anymore. I walked in with my 5-year-old and saw a customer yelling and humiliating one of the teenage workers. I felt so terrible for this young girl, no one deserves to be spoken to that way. I was especially upset that my own kid had to witness this. I went up to one of the other workers and I suggested that they call their manager to help the employee, and I was told that the woman yelling was the owner! I was absolutely disgusted to learn this is how they treat their young employees. I went to St Phillips to place my order instead; they have better pastries, cakes and superior customer service.
Atmosphere: 1
Food: 2
Service: 1
Lexy
From what I have witnessed, management treats their employees very poorly. I have seen a few girls get in trouble with employees or authority in the back of the bakery to the point of raising their voices. It also is not uncommon to hear fights from the back of the bakery as a customer in the front. I recently witnessed an employee get in severe trouble over vegetables to later learn the owner was the one raising her voice at the poor teenage employee and the girl left in tears. It makes it extremely hard for me to give them my business as I don’t want to support this type of ownership. I wish we could be kinder to our front line workers and all those who contribute to keeping the place running.
Atmosphere: 1
Food: 2
Service: 1
Robert Orr
Apple fritters look good but have almost no apple in them.
Carol Recine
I picked up a hazelnut sfoglia for a birthday yesterday and it was amazing! Thank you Maple bakery… you consistently deliver high quality treats!!!
I had a veal today and I had literally two bites and threw up the rest on the plate it tasted uncooked and the mushrooms also tasted raw and uncooked. They charged me $16 for one piece of veal a side of uncooked mushrooms and two slices of green peppers and a round bun. When I complained they ignored me. The staff and workers of this place i find are very rude and disrespectful. Never will I recommend anyone to ever eat there or buy there pastries. Disgusting and overpriced ?
Atmosphere: 1
Food: 1
Service: 1
Jenny S.
The staff are great, friendly and always willing to help. Love that this is a place where people can sit down and have a coffee and treat. However, I don't understand the hype over the food. It's average IMHO.
Atmosphere: 4
Food: 3
Service: 4
Khoa Doan
Despite ordering a special cake well in advance—half a month ahead—they still refused to accept the order, citing short notice. What's even more frustrating is that other bakeries can fulfill similar orders within a week.
The email response from the manager was incredibly short, confusing, and felt somewhat disrespectful. It left me unsure of what was going on, adding to the frustration. Everything about this experience was slow and unprofessional. I prioritized this bakery for my special day, but their lack of care and poor communication has made me wish I had gone elsewhere. I won't be returning, and I strongly recommend finding a bakery that values its customers and can deliver on time
Service: 1
Stavroula Georgiadis
Yummy Yummy so delicious you must try ?
Atmosphere: 5
Food: 5
Service: 5
Stephen Ashley
They made my wife's 50th birthday cake and oh my God what a awesome job . I wish I could show a picture of it because it was worth every penny
This place has gone downhill. As a resident of Maple for over 30 years I have the right to say this. I did email management with no response. I didn’t expect anything less based on what i have seen over the years. I went to pick up a donut cake Christmas eve ( I had ordered over a week in advance so there should not be any excuses if they can’t handle multi orders ). When they opened the box I could not believe what I was seeing . There was zero effort put in to this. You could barely read what was said … chocolate was missing on the donut …The tray had chocolate on it ( I covered up the writing for privacy reasons but you probably could not read it anyway even if i did ) And as you can see , not one little effort to put some icing on, a dot, a tree, a poinsettia …. anything to bring some life into this creation that looks like a JK student made. When i asked her “ wow ? this is not acceptable , can you put something on this to cover up the missing chocolate ? Can you stick anything on here to make it look half decent ? The response was “ no the baker is not here “. Hold on so there are about 20 of you working and not person can stick a red, green, white dots on this thing ? Anything ?
This is my first time @ Maple Bakery. Employees distracted doing several orders when we arrived (waited at least 30 min). Told to wait, but only wanted a few donuts. Didn’t accommodate much. Overall not great customer service..
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Assortment of Donuts
Bought a cronut this morning for $4.65. Ended up being a regular doughnut. This place is a rip off
The cakes are the Best, hands down!!
Atmosphere: 4
Food: 5
Service: 4
I ordered A large meat lasagna for my granddaughter’s first birthday party. This was the first time I’ve ever been to Maple bakery as I live in Toronto, the lasagna came highly recommended by two good friends so I thought I’d give it a try. When I picked up the lasagna, It was in a pizza box so the depth of the lasagna was quite small. Nevertheless, it was warm and freshly made that morning. Upon serving the lasagna Several hours later, I discovered That there is no cheese, not 1 ounce. Very disappointed and so we’re all the guests. I called the very next day , asking if the meat lasagna has cheese in it, and they asked me to call the next day after that. when I called on Monday morning they told me to call the next day. I then asked them to call me as two attempts were enough. On Tuesday no one called so I finally called them. They were very nice. Heard my story and said that she would talk to the owner and get back to me first thing Wednesday morning on Wednesday morning. She called me and apologized and stated it was an oversight and they would refund me the money. On Thursday I drove to Maple to pick up the refund and they only offered me $130 but the total was 146. I asked why wasn’t I getting the full refund? She then had to go speak to someone returned and asked if I had a picture of the lasagna, I showed her a picture of my one year-old granddaughter with some lasagna in her plate. She then showed my picture to someone in the back room, returned and said they’re with withholding the taxes as the lasagna did Get eaten. I wanted to give a positive review as I feel they admitted to their mistake. The fact that they did not want to refund me the full amount is the reason I will never step foot in that bakery again and I will definitely be telling my friends the experience I went through.
Food: 1
Best donuts I've ever had!!!!!
Atmosphere: 5
Food: 5
Service: 5
I’ve been to this bakery a few times but after what I witnessed last Saturday, I will not be supporting this place anymore. I walked in with my 5-year-old and saw a customer yelling and humiliating one of the teenage workers. I felt so terrible for this young girl, no one deserves to be spoken to that way. I was especially upset that my own kid had to witness this. I went up to one of the other workers and I suggested that they call their manager to help the employee, and I was told that the woman yelling was the owner! I was absolutely disgusted to learn this is how they treat their young employees. I went to St Phillips to place my order instead; they have better pastries, cakes and superior customer service.
Atmosphere: 1
Food: 2
Service: 1
From what I have witnessed, management treats their employees very poorly. I have seen a few girls get in trouble with employees or authority in the back of the bakery to the point of raising their voices. It also is not uncommon to hear fights from the back of the bakery as a customer in the front. I recently witnessed an employee get in severe trouble over vegetables to later learn the owner was the one raising her voice at the poor teenage employee and the girl left in tears. It makes it extremely hard for me to give them my business as I don’t want to support this type of ownership. I wish we could be kinder to our front line workers and all those who contribute to keeping the place running.
Atmosphere: 1
Food: 2
Service: 1
Apple fritters look good but have almost no apple in them.
I picked up a hazelnut sfoglia for a birthday yesterday and it was amazing! Thank you Maple bakery… you consistently deliver high quality treats!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had a veal today and I had literally two bites and threw up the rest on the plate it tasted uncooked and the mushrooms also tasted raw and uncooked. They charged me $16 for one piece of veal a side of uncooked mushrooms and two slices of green peppers and a round bun. When I complained they ignored me. The staff and workers of this place i find are very rude and disrespectful. Never will I recommend anyone to ever eat there or buy there pastries. Disgusting and overpriced ?
Atmosphere: 1
Food: 1
Service: 1
The staff are great, friendly and always willing to help. Love that this is a place where people can sit down and have a coffee and treat. However, I don't understand the hype over the food. It's average IMHO.
Atmosphere: 4
Food: 3
Service: 4
Despite ordering a special cake well in advance—half a month ahead—they still refused to accept the order, citing short notice. What's even more frustrating is that other bakeries can fulfill similar orders within a week.
The email response from the manager was incredibly short, confusing, and felt somewhat disrespectful. It left me unsure of what was going on, adding to the frustration. Everything about this experience was slow and unprofessional. I prioritized this bakery for my special day, but their lack of care and poor communication has made me wish I had gone elsewhere. I won't be returning, and I strongly recommend finding a bakery that values its customers and can deliver on time
Service: 1
Yummy Yummy so delicious you must try ?
Atmosphere: 5
Food: 5
Service: 5
They made my wife's 50th birthday cake and oh my God what a awesome job . I wish I could show a picture of it because it was worth every penny
Atmosphere: 5
Food: 5
Service: 5
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