The first time I visited, I was ignored. So I left. But I believe in second chances so I'm glad I returned. I've had great service from all the ladies, and the baked items are tasty indeed. Love the fritters✓✓✓
josie carpino
My family and I have been coming to this bakery for many years. The bakery offers a variety of choices which are all delicious! The staff are welcoming and ready to help every time I come in. One server in particular, Ava, always has a smile on her face and gives me exceptional customer service going above and beyond to make sure I am being helped which I appreciate very much. I would recommend this bakery to everyone looking for great food and exceptional service.
Atmosphere: 5
Food: 5
Service: 5
Lora Petruccelli
If I could give Maple Bakery 10 stars, I absolutely would! I've been coming here for 20 years, and the customer service has always been top-notch. Their cakes, pizza, bread, ice cream — and especially their babas — are simply the best. I can't say enough good things about this place. A special shoutout to Erika for consistently delivering outstanding service!
Atmosphere: 5
Food: 5
Service: 5
Vince Accettola
Doughnuts, pastries and hot table always consistent and good!
Atmosphere: 5
Food: 5
Service: 5
Giggles
They sold me reheated bread for $4.60 when I asked for fresh bread.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Esposito
The food is very good. The place is a little bit overpriced and some employees are actually very rude. I didn’t have time to catch her name, but it was a Latina worker I believe from Venezuela who had very unpleasant attitude. She acted like she owns the place, and treats customers better than others. Very bad representation for the place which actually made me not wanna go back because if that’s the employees that you guys hire to represent you then you have to really make sure they’re very good with people skills and customer service.
Atmosphere: 2
Food: 4
Service: 1
Me Eu
I went inside to get bread and there was a fat mouse moving on the shelf. I told that to the girl working there and she didn't seem surprised.
Atmosphere: 1
Service: 1
Tiffy
My brother brought me a box of pastries from here . They were the best I’ve ever tasted. The cannoli cream was so fresh and delicious. Seriously never had anything like it.
Anonymous
Some good items, i.e. donuts but some items are stale and not consistently fresh. Terrible customer service. They take your money, don't wash their hands and touch the top of your coffee cup where you will drink and then the lid. No concept of hygiene. And this is just what I see at the front of the store. Easily upset with you, like if you ask for a new lid. Can you imagine the hygiene at the back of the store if they don't care and do this in your face.
Atmosphere: 1
Service: 1
Mahvish Ali
I walked in today for the first time curious about this bakery.
We ordered tea, a latte, an apple pie + a scone.
I asked if they serve 'clotted cream' with the scone? The server raised her eyebrows and gave me a dirty look! Like who does that?? I'm originally from England so used to having clotted cream and jam with my scones. She could've said no, could've asked what that was? But what do I get instead.. raised eye brow with dirty look.
I was excited to try this bakery but customer service is something these ladies need high training in! Very cold environment in there today, not impressed and will not be back.
Rude, unprofessional and has a major attitude problem. Not only that, but they say they make Italian pastries??!!!! Being Italian, I tried them. Shouldn't be labelled Italian!
Atmosphere: 1
Food: 1
Service: 1
Valeria Westra
We bought an almond cake and it was unedible. Smells artificial and tastes awful. We wanted to return it, but they refused and we were treated with no respect. We are not coming back but I don't think the owner and the staff care. A friend already told us that this bakery sucks, and we should have listened. And now we experienced it too.
Reggie George
Amazing Cannolis!
Steven Lupo
Best Lobster tail / sfogliatella around
Prabhnoor Kaur
Food is decent but customer service 0/5, the girls working there has no idea what customer service is!!!!
The first time I visited, I was ignored. So I left. But I believe in second chances so I'm glad I returned. I've had great service from all the ladies, and the baked items are tasty indeed. Love the fritters✓✓✓
My family and I have been coming to this bakery for many years. The bakery offers a variety of choices which are all delicious! The staff are welcoming and ready to help every time I come in. One server in particular, Ava, always has a smile on her face and gives me exceptional customer service going above and beyond to make sure I am being helped which I appreciate very much. I would recommend this bakery to everyone looking for great food and exceptional service.
Atmosphere: 5
Food: 5
Service: 5
If I could give Maple Bakery 10 stars, I absolutely would! I've been coming here for 20 years, and the customer service has always been top-notch. Their cakes, pizza, bread, ice cream — and especially their babas — are simply the best. I can't say enough good things about this place. A special shoutout to Erika for consistently delivering outstanding service!
Atmosphere: 5
Food: 5
Service: 5
Doughnuts, pastries and hot table always consistent and good!
Atmosphere: 5
Food: 5
Service: 5
They sold me reheated bread for $4.60 when I asked for fresh bread.
Atmosphere: 1
Food: 1
Service: 1
The food is very good. The place is a little bit overpriced and some employees are actually very rude. I didn’t have time to catch her name, but it was a Latina worker I believe from Venezuela who had very unpleasant attitude. She acted like she owns the place, and treats customers better than others. Very bad representation for the place which actually made me not wanna go back because if that’s the employees that you guys hire to represent you then you have to really make sure they’re very good with people skills and customer service.
Atmosphere: 2
Food: 4
Service: 1
I went inside to get bread and there was a fat mouse moving on the shelf. I told that to the girl working there and she didn't seem surprised.
Atmosphere: 1
Service: 1
My brother brought me a box of pastries from here . They were the best I’ve ever tasted. The cannoli cream was so fresh and delicious. Seriously never had anything like it.
Some good items, i.e. donuts but some items are stale and not consistently fresh. Terrible customer service. They take your money, don't wash their hands and touch the top of your coffee cup where you will drink and then the lid. No concept of hygiene. And this is just what I see at the front of the store. Easily upset with you, like if you ask for a new lid. Can you imagine the hygiene at the back of the store if they don't care and do this in your face.
Atmosphere: 1
Service: 1
I walked in today for the first time curious about this bakery.
We ordered tea, a latte, an apple pie + a scone.
I asked if they serve 'clotted cream' with the scone? The server raised her eyebrows and gave me a dirty look! Like who does that?? I'm originally from England so used to having clotted cream and jam with my scones. She could've said no, could've asked what that was? But what do I get instead.. raised eye brow with dirty look.
I was excited to try this bakery but customer service is something these ladies need high training in! Very cold environment in there today, not impressed and will not be back.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Rude, unprofessional and has a major attitude problem. Not only that, but they say they make Italian pastries??!!!! Being Italian, I tried them. Shouldn't be labelled Italian!
Atmosphere: 1
Food: 1
Service: 1
We bought an almond cake and it was unedible. Smells artificial and tastes awful. We wanted to return it, but they refused and we were treated with no respect. We are not coming back but I don't think the owner and the staff care. A friend already told us that this bakery sucks, and we should have listened. And now we experienced it too.
Amazing Cannolis!
Best Lobster tail / sfogliatella around
Food is decent but customer service 0/5, the girls working there has no idea what customer service is!!!!
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