Subway was the real Hero of the day on my visit to Canada’s Wonderland. It was my first visit to the park during the winter wonderland festival, having worked at Cedar Point the previous summer. The park closed an hour early without any advance warning and all of the restaurants in the park were closing before 8 PM and before anyone even knew that the park itself was going to close early. After being turned away from no less than 3 establishments, we were delighted to see that subway was still open. As an added bonus, they also had gluten free free options. When we were leaving the park 45 mins later, Subway was still serving customers even then. Subway saved the day and is a credit to the park. The sandwich artist who served us was very patient and helpful.
Atmosphere: 4
Food: 5
Service: 5
Arshdeep Kaur
If i could give 0 star i would do that for sure. The staff doesn’t care if there’s someone waiting to order she was busy on her phone we had to call her out ??? Is this called customer service. She was so rude to us . And the food was dead cold. I paid 23$ for a sub ….. and still didn’t get something.
Atmosphere: 1
Food: 3
Service: 1
Anaya Ananthan
Beautiful food and phenomenal service!
Atmosphere: 5
Food: 5
Service: 5
Rocco Rodrigues
Lady says next in line then as i walk up to the window she walks away, then she comes backs and goes “what do you want” in such a rude tone, then as shes making my sub she makes a different sub at the same time with the same gloves, as she’s making the other sandwich as im waiting she drops a piece of meat on the dirty counter and proceeds to put it back in the sandwich. As i pay i read the machine and it says 32.01$ and all i bought was a 12 inch sub and 2 cookies. Horrible horrible subway
Atmosphere: 1
Food: 2
Service: 1
Mohamed Nour
If you are in dining plan they force you on limited menu.after a line for 45 min. I surprised by this limited menu. I asked why there is no chicken sandwich on the list as my girls do not like other options. The answer from cashier girl was because it is expensive!!! Not a good choice for dinning plan.
Atmosphere: 1
Service: 1
Jenny
Service was terrible! Workers were rude, and they lied. I ordered a sub from subway with a dining pass and I scanned the pass and they gave me a receipt, then I went to pick up the sub but they said I couldn’t because I had never ordered. Which was a lie because I had the receipt in my hand so I assumed they maybe forgot so I reminded them and showed them the receipt but they still insisted so then the workers started yelling and screaming at me which is outrageous and super rude. I got the customer service and the woman working at customer service told them that we had proof we had the receipt but they still insisted I never ordered. I would give them negative stars if I could, they do NOT deserve the 1 star. The 1 star is being generous. I will never order from here again! Watch out for these liars.
Atmosphere: 1
Food: 1
Service: 1
Connie
This lady denied serving me with my family because I complain they’re trying to separate us as a family, as we watched them service other families together. We waited 40 minutes and I left without getting my food. I’m a paying and I don’t need to be treated that way.
Atmosphere: 1
Food: 1
Service: 1
Soquinda Waterman
Rude. Rude. One selection of cheese. No bags available. They cross contaminated twice in front of me and genuinely a sad representation of customer service
Atmosphere: 1
Food: 1
Service: 1
Maeve Casey
Had absolutely no gluten free options as advertised. Employees were unhelpful and frankly rude.
Atmosphere: 1
Food: 1
Service: 1
High Beani
Complaining about this subway feels like bullying a child but on god it sucks. We ordered a foot long and not only was it cut terrible (~40/60) but it was THIRTY DOLLARS. I'm not the kind to complain about how expensive everything is nowadays (even though it is) but $30 for a footlong is actually ridiculous.
Unhygienic and very poor staff attitude. One worker accidentally cut herself while cutting open the footlong bread and left to treat her injury. While there is nothing to blame for a workplace accident, her coworker was very unhygienic.
My friend asked for a meatball footlong, and when the workers made the switch, she went right to using the original bread that her coworker left. We saw that the original bread had blood on it, and asked her to cut the bloody bread off first, but then asked her to switch to a new bread entirely. She had very poor attitude when making this switch. Even though she didn’t outwardly express her annoyance, her body language was clearly irritated. She then used the same knife that had blood on it to cut open the new bread, and proceeded to scoop the meatballs that were on the original bread onto the new bread. When another customer behind us in line saw what we were talking about with the worker, she asked the worker to change her gloves after, which was also met with an annoyed “yes, later”. No refunds were offered, or any sort of apology. He still paid $28 for this frankly potentially bio hazardous sub. Overall very unpleasant experience, and if my friend gets sick from this experience, we will be demanding compensation.
Atmosphere: 1
Food: 1
Service: 1
There SheGrows
They don't listen to the people placing the order. They claim to give you chicken on your subway and they don't. They're stingy and when you ask they don't even give it to you. I think they're taking advantage of the location and not giving customers what they want. Terrible on the name of this franchise
Atmosphere: 1
Food: 1
Service: 1
CarterHD HD
All of the workers were very disrespectful, for 2 subs it was $56 and the size of the sub was terrible they either need to shut down or hire new workers
Atmosphere: 1
Food: 1
Service: 1
Scott Bannister
Total rip-off. We paid almost $70 for two 6 inch gluten free subs, chips and a drink. The subs were stale and there was little to no filling in them. I understand that there are additional costs in running a franchise in an amusement park, but this was just insanely overpriced, especially when they have such a captive market. Will never visit again and would strongly urge others to look at outside options.
Subway was the real Hero of the day on my visit to Canada’s Wonderland. It was my first visit to the park during the winter wonderland festival, having worked at Cedar Point the previous summer. The park closed an hour early without any advance warning and all of the restaurants in the park were closing before 8 PM and before anyone even knew that the park itself was going to close early. After being turned away from no less than 3 establishments, we were delighted to see that subway was still open. As an added bonus, they also had gluten free free options. When we were leaving the park 45 mins later, Subway was still serving customers even then. Subway saved the day and is a credit to the park. The sandwich artist who served us was very patient and helpful.
Atmosphere: 4
Food: 5
Service: 5
If i could give 0 star i would do that for sure. The staff doesn’t care if there’s someone waiting to order she was busy on her phone we had to call her out ??? Is this called customer service. She was so rude to us . And the food was dead cold. I paid 23$ for a sub ….. and still didn’t get something.
Atmosphere: 1
Food: 3
Service: 1
Beautiful food and phenomenal service!
Atmosphere: 5
Food: 5
Service: 5
Lady says next in line then as i walk up to the window she walks away, then she comes backs and goes “what do you want” in such a rude tone, then as shes making my sub she makes a different sub at the same time with the same gloves, as she’s making the other sandwich as im waiting she drops a piece of meat on the dirty counter and proceeds to put it back in the sandwich. As i pay i read the machine and it says 32.01$ and all i bought was a 12 inch sub and 2 cookies. Horrible horrible subway
Atmosphere: 1
Food: 2
Service: 1
If you are in dining plan they force you on limited menu.after a line for 45 min. I surprised by this limited menu.
I asked why there is no chicken sandwich on the list as my girls do not like other options. The answer from cashier girl was because it is expensive!!!
Not a good choice for dinning plan.
Atmosphere: 1
Service: 1
Service was terrible! Workers were rude, and they lied. I ordered a sub from subway with a dining pass and I scanned the pass and they gave me a receipt, then I went to pick up the sub but they said I couldn’t because I had never ordered. Which was a lie because I had the receipt in my hand so I assumed they maybe forgot so I reminded them and showed them the receipt but they still insisted so then the workers started yelling and screaming at me which is outrageous and super rude. I got the customer service and the woman working at customer service told them that we had proof we had the receipt but they still insisted I never ordered. I would give them negative stars if I could, they do NOT deserve the 1 star. The 1 star is being generous. I will never order from here again! Watch out for these liars.
Atmosphere: 1
Food: 1
Service: 1
This lady denied serving me with my family because I complain they’re trying to separate us as a family, as we watched them service other families together. We waited 40 minutes and I left without getting my food. I’m a paying and I don’t need to be treated that way.
Atmosphere: 1
Food: 1
Service: 1
Rude. Rude. One selection of cheese. No bags available. They cross contaminated twice in front of me and genuinely a sad representation of customer service
Atmosphere: 1
Food: 1
Service: 1
Had absolutely no gluten free options as advertised. Employees were unhelpful and frankly rude.
Atmosphere: 1
Food: 1
Service: 1
Complaining about this subway feels like bullying a child but on god it sucks. We ordered a foot long and not only was it cut terrible (~40/60) but it was THIRTY DOLLARS. I'm not the kind to complain about how expensive everything is nowadays (even though it is) but $30 for a footlong is actually ridiculous.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Unhygienic and very poor staff attitude. One worker accidentally cut herself while cutting open the footlong bread and left to treat her injury. While there is nothing to blame for a workplace accident, her coworker was very unhygienic.
My friend asked for a meatball footlong, and when the workers made the switch, she went right to using the original bread that her coworker left. We saw that the original bread had blood on it, and asked her to cut the bloody bread off first, but then asked her to switch to a new bread entirely. She had very poor attitude when making this switch. Even though she didn’t outwardly express her annoyance, her body language was clearly irritated. She then used the same knife that had blood on it to cut open the new bread, and proceeded to scoop the meatballs that were on the original bread onto the new bread. When another customer behind us in line saw what we were talking about with the worker, she asked the worker to change her gloves after, which was also met with an annoyed “yes, later”. No refunds were offered, or any sort of apology. He still paid $28 for this frankly potentially bio hazardous sub. Overall very unpleasant experience, and if my friend gets sick from this experience, we will be demanding compensation.
Atmosphere: 1
Food: 1
Service: 1
They don't listen to the people placing the order. They claim to give you chicken on your subway and they don't. They're stingy and when you ask they don't even give it to you. I think they're taking advantage of the location and not giving customers what they want. Terrible on the name of this franchise
Atmosphere: 1
Food: 1
Service: 1
All of the workers were very disrespectful, for 2 subs it was $56 and the size of the sub was terrible they either need to shut down or hire new workers
Atmosphere: 1
Food: 1
Service: 1
Total rip-off. We paid almost $70 for two 6 inch gluten free subs, chips and a drink. The subs were stale and there was little to no filling in them. I understand that there are additional costs in running a franchise in an amusement park, but this was just insanely overpriced, especially when they have such a captive market. Will never visit again and would strongly urge others to look at outside options.
Atmosphere: 1
Food: 1
Service: 1
Expensive, Rude service, possibly worst subway sandwich I’ve had.
Atmosphere: 1
Food: 1
Service: 1
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