Please update ur opening and closing timing. We came at 9:20pm on a Wednesday and the server was closing everything. The website said the store closed at 10pm. We r confused about when the store is closing. Felt bad for the server.
R. Mikhail
I visited the Baskin Robbins on 850 Main Street with my kids, and we were absolutely amazed by the service and the quality of the ice cream.
Aiden was the only person working at the time, and he was incredibly nice, friendly, and patient. He answered all of our questions with a smile and made the whole experience enjoyable for the kids and for me.
Excellent service and delicious ice cream. We’ll definitely be back! Highly recommended!
Theresa Gies
Excellent service, and very caring towards my friend who has special needs.
Safa Ehtesham
The high school students working there have no customer service! They are too busy talking to each other than do their work. What is worse is that they did not get the order right! I felt like I wasted my money 😞
Andy M.S.
Staff great. The price crazy for a cup of ice. This was my first and last time to buy. It's not that much good.
Alex Vasquez
I visit this location very often as we live very close. Today I had the worst experience. I really advice the managers to check the people who they have working there one or the girls was really extremely rude and confrontational in regards me asking for a cup to put my kids ice cream when asked for a manager she got even More rude and wouldn’t provide me with any information as to when I could come in and speak To someone.
These are the types of things that eventually Kill a business. People that aren’t skilled and properly Trained to deal with customers.
David Zmeo
Its a good ice cream place to get ice cream, they have a good variety of flavours
Marleigh Connolly
This is the 2nd time I’ve ordered from this store on ubereats and they haven’t given me what I’ve ordered. I ordered a banana royal sundae on ubereats last week and I ordered one tonight. The item as described on ubereats comes with your choice of sauce, chopped nuts, whipped cream, chopped bananas and a cherry on top. You select which sauce you want, I picked caramel. The rest comes with the sundae as described. Twice now I have received just two plain scoops of my chosen ice cream. No other toppings! No bananas, whipped cream, caramel sauce, or a cherry. Why am I paying $13 for two regular scoops of ice cream? I called the store last week and the girl explained to me they can’t put ingredients on the ice cream unless the customer states exactly what they want due to allergies. However, on their uber eats app they don’t allow you to write a note. There is an option that specifies which sauce to put on, which I selected caramel both times. To whoever the MANAGER is… PLEASE train your staff properly or fix your options on the app. I am tired of paying $13 plus tax for two regular scoops of ice cream.
Mateo Arteaga
Had a wonderful experience at this Baskin-Robbins location!!!The store was very clean and had a great variety of flavours to choose from. A big shoutout to Steven for his outstanding customer service..he was super friendly, patient, and made great recommendations that made our visit extra special even on a busy day. Definitely coming back again!
Nosheen Cheema
Thank you so much Shan for replacing my mango shake!
Visited April 24 at 9:50 PM—well before closing—and was met with rude, uninterested staff reminding us they are closing in 3 minutes. They slammed our order down and gave hostile looks, even though the store doesn’t close for another ten minutes. Completely unprofessional and rude teens working here. Won't be back and will ensure to spread the word around.
vaniaa!
Not the first time we’ve experienced rude behavior at this location, but tonight was the last straw. My husband and I walked in at 9:50 PM—still 10 minutes before closing. As soon as we entered, the staff made us feel unwelcome. When my husband asked to taste a flavor, one of the girls rudely snapped, “We close in 3 minutes,” with a nasty look. He reminded her it wasn’t even 10 yet, but she didn’t care. The other girl, with blonde hair, angrily slammed our cup on the counter and ignored our request for spoons. Completely disrespectful and unprofessional. We won’t be returning and will be warning others to stay away from this location.
Lata Bhatt
Very clean location!! It had all the flavours of ice cream. Namerta was so friendly and kind :) she suggested the best ice cream option to add in my cappuccino.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake, Ice Cream Cakes, Chocolate Chip Tub
Aashma Shah
Great service by Namrata, patiently served us and let us decide the choice. Clean area. Thank you
Shelley Thorsen
The cake that was ordered was supposed to be one layer of one flavour of ice cream and the second layer was another flavour, instead they made ½ the cake one flavour and ½ the other. Nonetheless it was delicious.
Please update ur opening and closing timing. We came at 9:20pm on a Wednesday and the server was closing everything. The website said the store closed at 10pm. We r confused about when the store is closing.
Felt bad for the server.
I visited the Baskin Robbins on 850 Main Street with my kids, and we were absolutely amazed by the service and the quality of the ice cream.
Aiden was the only person working at the time, and he was incredibly nice, friendly, and patient. He answered all of our questions with a smile and made the whole experience enjoyable for the kids and for me.
Excellent service and delicious ice cream. We’ll definitely be back! Highly recommended!
Excellent service, and very caring towards my friend who has special needs.
The high school students working there have no customer service! They are too busy talking to each other than do their work. What is worse is that they did not get the order right! I felt like I wasted my money 😞
Staff great. The price crazy for a cup of ice. This was my first and last time to buy. It's not that much good.
I visit this location very often as we live very close. Today I had the worst experience. I really advice the managers to check the people who they have working there one or the girls was really extremely rude and confrontational in regards me asking for a cup to put my kids ice cream when asked for a manager she got even
More rude and wouldn’t provide me with any information as to when I could come in and speak To someone.
These are the types of things that eventually
Kill a business. People that aren’t skilled and properly Trained to deal with customers.
Its a good ice cream place to get ice cream, they have a good variety of flavours
This is the 2nd time I’ve ordered from this store on ubereats and they haven’t given me what I’ve ordered. I ordered a banana royal sundae on ubereats last week and I ordered one tonight. The item as described on ubereats comes with your choice of sauce, chopped nuts, whipped cream, chopped bananas and a cherry on top. You select which sauce you want, I picked caramel. The rest comes with the sundae as described. Twice now I have received just two plain scoops of my chosen ice cream. No other toppings! No bananas, whipped cream, caramel sauce, or a cherry. Why am I paying $13 for two regular scoops of ice cream? I called the store last week and the girl explained to me they can’t put ingredients on the ice cream unless the customer states exactly what they want due to allergies. However, on their uber eats app they don’t allow you to write a note. There is an option that specifies which sauce to put on, which I selected caramel both times.
To whoever the MANAGER is… PLEASE train your staff properly or fix your options on the app. I am tired of paying $13 plus tax for two regular scoops of ice cream.
Had a wonderful experience at this Baskin-Robbins location!!!The store was very clean and had a great variety of flavours to choose from. A big shoutout to Steven for his outstanding customer service..he was super friendly, patient, and made great recommendations that made our visit extra special even on a busy day. Definitely coming back again!
Thank you so much Shan for replacing my mango shake!
Restaurantji Recommends
Visited April 24 at 9:50 PM—well before closing—and was met with rude, uninterested staff reminding us they are closing in 3 minutes. They slammed our order down and gave hostile looks, even though the store doesn’t close for another ten minutes. Completely unprofessional and rude teens working here. Won't be back and will ensure to spread the word around.
Not the first time we’ve experienced rude behavior at this location, but tonight was the last straw. My husband and I walked in at 9:50 PM—still 10 minutes before closing. As soon as we entered, the staff made us feel unwelcome. When my husband asked to taste a flavor, one of the girls rudely snapped, “We close in 3 minutes,” with a nasty look. He reminded her it wasn’t even 10 yet, but she didn’t care. The other girl, with blonde hair, angrily slammed our cup on the counter and ignored our request for spoons. Completely disrespectful and unprofessional. We won’t be returning and will be warning others to stay away from this location.
Very clean location!! It had all the flavours of ice cream.
Namerta was so friendly and kind :) she suggested the best ice cream option to add in my cappuccino.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake, Ice Cream Cakes, Chocolate Chip Tub
Great service by Namrata, patiently served us and let us decide the choice. Clean area. Thank you
The cake that was ordered was supposed to be one layer of one flavour of ice cream and the second layer was another flavour, instead they made ½ the cake one flavour and ½ the other. Nonetheless it was delicious.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Ice Cream Cakes
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