I am writing this feedback based on my last three orders, and I must say I am deeply disappointed with the overall experience:
Order 1: The biryani lacked masala entirely, which ruined the dish. When I called to report this, the response I received was “We have tried mixing masala in the base; that’s why it might feel like the masala is less.” I felt it to be an excuse rather than effort to solve problem.
Given my recent experience I started calling restaurant every time i place my order to make it good but nothing has changed in the recent two orders.
Order 2: The salan was spoiled. I chose not to report it because I had already faced an issue with the previous order, and I did not want to go through the hassle of complaining again. However, this left me highly dissatisfied.
Order 3 (Today’s Order): To my utter frustration, the salan was spoiled once again. When I contacted the restaurant, I was told, “You are the first person to report the issue, and upon checking, it is spoiled. You can ask for salan the next time you come to the restaurant.” This response was infuriating. Instead of addressing the problem with the current order, the only thing offered was a half-hearted apology and a vague suggestion for the future.
What should I do with my current meal? Am I expected to just throw it away and bear the loss? This kind of service is completely unacceptable, especially from a reputed franchise.
Three consecutive orders with issues show a clear lack of quality control and attention to customer satisfaction. The casual attitude of the management and the absence of any meaningful resolution leave me feeling disrespected as a customer.
Until the franchise takes serious action to ensure consistent food quality and implement better customer service practices, I will not be ordering again. I expect better from a brand that claims to deliver quality food.
Atmosphere: 1
Food: 1
Service: 1
Abhishek Gupta
Had high hopes with this place as its newly opened and while visiting my friend in Milton I picked Boneless chicken and Paneer Biryani. Surprisingly, the biryani is 95% rice and 5% chicken/paneer respectively. After eating them we were left with almost 50% of rice with nothing in it. Generally we haven’t seen that ratio anywhere else. I hope they know what they are doing in name of a business. Taste is also not that good. For sure first and the last time. The friends we visited also had the same thing to say and one of them has more than 10K followers. She is going to post the same on her account to make others aware!
Atmosphere: 3
Food: 2
Service: 3
Kalyani Acharya
So ordered online ..Quantity is good ..Rice is well cooked and flavourful but chicken was not flavourful …
Food: 4
Krishna Karthik
Ordered konaseema paneer and Pachinirchi chicken biryani, that taste and quantity hits just perfect ! Must try ! I Highly recommend this place !
Atmosphere: 5
Food: 5
Service: 5
Yusuf Lokhandwala
The Hyderabadi Mutton Dum Biryani was average overall. It didn’t quite capture the authentic flavors of traditional Hyderabadi biryani. The taste was a bit underwhelming and could definitely use some improvement to bring out the rich spices and distinct layers typical of a genuine biryani. The dish seemed more like a chicken rice/pulav preparation rather than an authentic dum biryani.
The Hyderabadi Mirchi ka Saalan was disappointing. The consistency was far too soupy, which made it feel more like a thin gravy than the thick, flavorful curry expected. Unfortunately, the dish lacked the rich, balanced taste usually associated with traditional Hyderabadi Saalan. It could benefit from a richer blend of spices to bring out the authentic flavors.
Customer service was good and they attended us well. Infact the lady was very generous and also took our feedback positively.
Overall it was average experience but I think they can improvise it to make it more authentic.
Atmosphere: 4
Food: 2
Service: 4
Sidharth Sharma
I usually order Biryani from this place and have always had a good experience. Today, I ordered a tray for 10 people, and the person who took my order over the phone said it would be ready in an hour. However, when I arrived to pick it up, he told me my order was delayed due to some Uber orders. He also mentioned that for large orders, I should have ordered a day in advance. I told him that he should have communicated that when I placed the order, and he responded by saying “I don’t care about your order” and was very rude. While the food is great, I think the staff needs to learn some basic customer service skills and manners.
Atmosphere: 1
Food: 3
Service: 1
V
We order frequently at home from Biryaniwala but dined yesterday for first time. It was a total game changer. Biryani tasted so different and delicious. Staff was very courteous and accommodating. They adjusted the spice level to our taste. Small dining hall but well maintained. Clean dinnerware and cutlery. Loved it in takeout and loved more in dine in.
Atmosphere: 5
Food: 5
Service: 5
H K
Unfortunately and very alarmingly, found piece of what looks to be metal sponge in the biryani. How did it end up here? Thinking twice before trusting here again...
We've been getting biryani from here at least twice a month. Gongura biryani is usually our go-to. The past 2 months, I feel the quality has gone down. Lately it's been quite dry, and very dry and small pieces of chicken. Doesn't taste fresh. Sorry, won't be a regular anymore.
Sourav Kumar Nag
Tasty Biryani and tandoori chicken! Other dishes are average. I usually always order biryani here, bucket, different flavors. There is not much difference in flavors though. Biryani is tasty and also chicken tandoori. I once ordered naan and a chicken curry. It was average in taste.
While i am rating this i am astonished that the average rating is just 4.2 in google. For me this is the best biryani in town (i have tried almost all biryani places in milton and none can compare to this). Just love the palnadu chicken biryani amongst all the other equally good biryanis that i have tried. Keep up the great work!!!
Nimish Mehra
Nice restaurant with yummy food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gobi Manchurian
Danyal Ahmad
Got take out twice on separate occasions. Both times it was the mutton biryani. I was pleasantly surprised as the biryani tasted perfectly delicious.
Good food
Atmosphere: 5
Food: 5
Service: 5
I am writing this feedback based on my last three orders, and I must say I am deeply disappointed with the overall experience:
Order 1: The biryani lacked masala entirely, which ruined the dish. When I called to report this, the response I received was “We have tried mixing masala in the base; that’s why it might feel like the masala is less.” I felt it to be an excuse rather than effort to solve problem.
Given my recent experience I started calling restaurant every time i place my order to make it good but nothing has changed in the recent two orders.
Order 2: The salan was spoiled. I chose not to report it because I had already faced an issue with the previous order, and I did not want to go through the hassle of complaining again. However, this left me highly dissatisfied.
Order 3 (Today’s Order): To my utter frustration, the salan was spoiled once again. When I contacted the restaurant, I was told, “You are the first person to report the issue, and upon checking, it is spoiled. You can ask for salan the next time you come to the restaurant.” This response was infuriating. Instead of addressing the problem with the current order, the only thing offered was a half-hearted apology and a vague suggestion for the future.
What should I do with my current meal? Am I expected to just throw it away and bear the loss? This kind of service is completely unacceptable, especially from a reputed franchise.
Three consecutive orders with issues show a clear lack of quality control and attention to customer satisfaction. The casual attitude of the management and the absence of any meaningful resolution leave me feeling disrespected as a customer.
Until the franchise takes serious action to ensure consistent food quality and implement better customer service practices, I will not be ordering again. I expect better from a brand that claims to deliver quality food.
Atmosphere: 1
Food: 1
Service: 1
Had high hopes with this place as its newly opened and while visiting my friend in Milton I picked Boneless chicken and Paneer Biryani. Surprisingly, the biryani is 95% rice and 5% chicken/paneer respectively. After eating them we were left with almost 50% of rice with nothing in it. Generally we haven’t seen that ratio anywhere else. I hope they know what they are doing in name of a business. Taste is also not that good. For sure first and the last time. The friends we visited also had the same thing to say and one of them has more than 10K followers. She is going to post the same on her account to make others aware!
Atmosphere: 3
Food: 2
Service: 3
So ordered online ..Quantity is good ..Rice is well cooked and flavourful but chicken was not flavourful …
Food: 4
Ordered konaseema paneer and Pachinirchi chicken biryani, that taste and quantity hits just perfect ! Must try ! I Highly recommend this place !
Atmosphere: 5
Food: 5
Service: 5
The Hyderabadi Mutton Dum Biryani was average overall. It didn’t quite capture the authentic flavors of traditional Hyderabadi biryani. The taste was a bit underwhelming and could definitely use some improvement to bring out the rich spices and distinct layers typical of a genuine biryani. The dish seemed more like a chicken rice/pulav preparation rather than an authentic dum biryani.
The Hyderabadi Mirchi ka Saalan was disappointing. The consistency was far too soupy, which made it feel more like a thin gravy than the thick, flavorful curry expected. Unfortunately, the dish lacked the rich, balanced taste usually associated with traditional Hyderabadi Saalan. It could benefit from a richer blend of spices to bring out the authentic flavors.
Customer service was good and they attended us well. Infact the lady was very generous and also took our feedback positively.
Overall it was average experience but I think they can improvise it to make it more authentic.
Atmosphere: 4
Food: 2
Service: 4
I usually order Biryani from this place and have always had a good experience. Today, I ordered a tray for 10 people, and the person who took my order over the phone said it would be ready in an hour. However, when I arrived to pick it up, he told me my order was delayed due to some Uber orders. He also mentioned that for large orders, I should have ordered a day in advance. I told him that he should have communicated that when I placed the order, and he responded by saying “I don’t care about your order” and was very rude. While the food is great, I think the staff needs to learn some basic customer service skills and manners.
Atmosphere: 1
Food: 3
Service: 1
We order frequently at home from Biryaniwala but dined yesterday for first time. It was a total game changer. Biryani tasted so different and delicious. Staff was very courteous and accommodating. They adjusted the spice level to our taste. Small dining hall but well maintained. Clean dinnerware and cutlery. Loved it in takeout and loved more in dine in.
Atmosphere: 5
Food: 5
Service: 5
Unfortunately and very alarmingly, found piece of what looks to be metal sponge in the biryani. How did it end up here? Thinking twice before trusting here again...
We've been getting biryani from here at least twice a month. Gongura biryani is usually our go-to. The past 2 months, I feel the quality has gone down. Lately it's been quite dry, and very dry and small pieces of chicken. Doesn't taste fresh. Sorry, won't be a regular anymore.
Tasty Biryani and tandoori chicken! Other dishes are average. I usually always order biryani here, bucket, different flavors. There is not much difference in flavors though. Biryani is tasty and also chicken tandoori. I once ordered naan and a chicken curry. It was average in taste.
Vegetarian options: They have veg dishes!!
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Butter Chicken
Restaurantji Recommends
Had the most amazing time trying out the delicious, wonderfully presented halal food serving up authentic flavours.
Great ambiance, great service and exceptional food & variety !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ghee Roast Kaju Mutton Biryani, Dum Buriyani, Gobi Manchurian
Awesome service and loving the new menu options. Manager takes care of the guests well. 100% recommended
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ghee Roast Kaju Mutton Biryani
While i am rating this i am astonished that the average rating is just 4.2 in google. For me this is the best biryani in town (i have tried almost all biryani places in milton and none can compare to this). Just love the palnadu chicken biryani amongst all the other equally good biryanis that i have tried. Keep up the great work!!!
Nice restaurant with yummy food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gobi Manchurian
Got take out twice on separate occasions. Both times it was the mutton biryani. I was pleasantly surprised as the biryani tasted perfectly delicious.
Food: 4
Service: 4
Recommended dishes: Mutton Dum Biryani
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