Champs Family Entertainment Centre

I am sharing my experience so others can take it into consideration if thinking about booking at Champs Entertainment Centre in Milton for a birthday party. I booked the supreme package for my daughter's 10th birthday. 1st- I never really got any information about what to expect (like you would if you booked at like aerosports). I asked in an email if there's a place to decorate, they said they'd put us in the corner so we could decorate, they said we'd have an hour bowling, an hour in the restaurant and not to worry we would have a host with us the entire time. I figured it'd be just like every other event place for a birthday party with the personal host to get drinks, serve food etc. The girls at the desk said our hostess would be in at 6. 2nd issue discovered- the lanes weren't working right. Pins would get stuck, bumpers wouldn't come up, it kept freezing. We would hit the service button, no response. Go ask waitress, 5 to 10 minutes later someone would show up. 3rd- I asked to get the drinks because the kids were thirsty- that took about 20 minutes to get. I set the food to come for 7 she said we could stay there (at the lanes) or go to the restaurant. I said well if no ones booked the lanes and its okay we stay then we will stay cause its decorated. She said sure no problem at all, it makes sense. You're good. Food comes at 7. That was good. Fruit platter, fries, pizza. The food was the only positive of this experience. 4th- The lane goes down again- we alerted them they said yeah just a minute- 5 minutes, then 10 minutes nothing...we asked them again they said yeah just a minute you'll get your time back when its fixed... the also eventually said the service buttons on the keypads dont work. 5th- Next thing we knew, a guy was coming over asked us to move all of our stuff someone booked the lane. We were like well 1st off- no ones fixed our lane we've been waiting for 20 minutes, now the times up and the kids haven't been able to play. We paid for an hour of bowling and maybe got 30 minutes. We weren't done eating. We hadn't done cake. So I took everything down. Packed it all up. They moved us to the restaurant to do the cake. They gave me a Butterknife to cut the cake, I had to ask for something a little bigger and no other utensils. (We have done many other party places, they come equipped with the knife for cake, cake serving utensils, a lighter etc so I again assumed this would happen as well) 6th- We were JUST barely finished that and someone that worked there asked if they could have the table now cause a large group of teen boys needed it. So I again, packed it all up. 7th- Then it came time for the game cards for the arcade... well.. what a nightmare. They were $10 cards which was like 40 points. My daughter played one 8 credit game and then it was done. Another kids card stopped working repeatedly. They gave us card after card but they just worked once. 8th- We had asked for the manager to talk to them back at about 630/645ish (party started at 6)...the manager said they weren't coming out to talk to us according to staff. At the end of the evening when it was time to finally leave, my hubby asked again if the manager was coming and they didnt know so he told them if you want to be paid, then I suggest he comes cause I'm not paying until I speak to him. Finally he came out of hiding. My hubby explained all the problems we had all evening and the terrible experience. He said his lane maintenance guy never showed up for his shift. They said we dont have hostesses for parties. He did give gift certificates for us to return however we are up in the air as to whether we will ever return. We had found them when we did an escape room and axe throwing which was a lot of fun, although we should have known then when that didnt work right either. We got stuck in the room because a part of the rooms quest wasn't functioning properly (by stuck I mean the clue we solved wasn't opening what it was supposed to. We spent a go

Nice little indoor play zone for kids with bowling, other gaming machines. Good was great.

Vegetarian options: Pasta, cheese pizza, veggie pizza

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Meat Lover's Pizza, French Fries

Jordanna and the staff handled a big soccer team function with ease, calm and professional, with fast service from start to finish! Very happy with everything!

Atmosphere: 5

Food: 5

Service: 5

The bowling balls get stuck in the back and don’t return to the pit

We went to celebrate a birthday. We had fun. People are nice food not bad.

All the family will enjoy together in a place for every one of the family in a safe place with a very good food with a live music.

Atmosphere: 5

Food: 5

Service: 5

All ages of kids and adults will love it / do much to do there and eat .

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Skillet Brownie Sundae, Champs Jumbo Wings, Poutine, Loaded Nachos

Had great fun!

Atmosphere: 5

Food: 5

Service: 5

very accommodating and respectful great family entertainment centre

Atmosphere: 5

Food: 5

Service: 5

5-Star Review for Champs

Champs has become the go-to spot for us! Initially, it started as a fun hangout place for pool nights with the Dads of Milton group, where we made great friends and had a blast. The relaxed vibe and friendly atmosphere made it the perfect spot to unwind.

Now, Champs has become more than just a hangout—it’s a weekend tradition for our family and friends! Whether it’s playing pool, grabbing delicious food, bowling, or just soaking in the chill ambiance, it never disappoints.

The service here is outstanding. The staff is incredibly hospitable and always goes the extra mile to make you feel welcome. If you’re looking for a spot to make connections, relax, and have fun, Champs is the place to be. Highly recommended!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Poutine, Onion Rings

Bowling was alright, 50 per hour plus shoes. Yhe lane they gave us had a table filled with the previous guests drinks and food waste. We had to ask for it to be cleaned, while other lanws were clean and open. The arcade had multiple games that didn't work properly and we had to approach the desk for reimbursement of tokens however they didn't put signs up or look into the malfunction so other parents/kids were affected who weren't as comfortable approaching someone. Overall we spent over $110 during our visit. The stuffed animals were packed tightly in some games where it's impossible to ever loosen.

Atmosphere: 3

Service: 4

Champs hosted our work Christmas party. Everyone had an incredible experience. The two servers working our event, Izzy and Nicole were fantastic!! They were personable and made everyone feel welcome and made sure we always had what we needed! We will be back next year. Thank you for a great night!

Atmosphere: 5

Food: 5

Service: 5

We hosted our Staff Christmas party here last night and had the best time! Our servers Izzy and Nicole were incredible and everyone enjoyed bowling and axe throwing! Food was also great. All around an awesome place to hold an event. Also thanks to Abbey for her help with organizing it! See you next year! :)

Atmosphere: 5

Food: 5

Service: 5

izzy and nicole were absolutely family, very professional, my workplace spectrum airways was hosting a christmas party and these two ladies were absolutely attentive to all of us, they made us feel like family! If you are looking for a place to host a group event I highly suggest champs! If the rest of the staff are similar to these ladies you will have the absolute best time.

Atmosphere: 5

Food: 5

Service: 5

Absolute fire service! Issy and Nicole are amazing. We'll definitely be back !!

Atmosphere: 5

Food: 5

Service: 5