The pizza was delicious, the customer service was amazing, and the food overall was fantastic, thank you guys so much!
Atmosphere: 5
Food: 5
Service: 5
Solomon
Had my pizza delievered cold and the pie was bottom half was uncooked.
Atmosphere: 2
Food: 2
Service: 3
Tammy Johnston
Unfortunately, my experience was NOT good. There was a big communication barrier, which made ordering very difficult. I received the wrong order, and when I tried to explain, I was told it was correct — even though it clearly wasn’t what I asked for. On top of that, the pizza didn’t taste fresh at all. Very disappointed, as I expected better from Pizza Nova.
Atmosphere: 3
Food: 1
Service: 1
anandika sharma
This Pizza Nova has good pizza and the employees are wonderful and so welcoming. I love this place.
Atmosphere: 5
Food: 5
Service: 5
Abdullah Fahad
Great pizza store. I loved everything about it, the food, the people, the cleanliness, everything was on point. The nice woman at the till was very respectful and quick. By the way I heard that earlier in the week some scammers had come to the store and threw hot pizza in her face screaming for the money the register, when I heard I felt extremely bad and I hope she recovers and brushes past this indecency.
Atmosphere: 5
Food: 5
Service: 5
Tatiana Nikol
The quality just isn’t the same anymore. Unfortunately, the pizza no longer tastes like it did under the previous management. It’s really disappointing, as we used to be loyal customers. But when you're paying over $30 for a large pizza, quality is non-negotiable. Sadly, they've lost us as customers.
Food: 1
bhupinder
Since the management changed on Derry road Milton the pizza quality is not the same now . It was almost burnt pizza with no taste . Will have to look for some other pizza nova in Milton now . It was totally tasteless otherwise pizza nova is our favourite place and not going this location anymore👎🏼
Lonny Amadio
100% new owners. No more 20 min wait times on orders. Its more like 40 mins. Pizza burnt to a crisp. Who knows how long delivery would take. Been coming here for 7 years regularly, but I dont think I will order from here again.
Atmosphere: 1
Food: 1
Service: 1
Vince Sposato
Horrible customer service…period! On April 27th I ordered a pepperoni party size pizza for my son’s going away party. We had lots of food on hand but last minute I thought why not get a pizza for the little kiddos to enjoy. (I always order pizza easy on the sauce and well done…taste of the pizza goes up a notch imo.) When I went to pickup and the lady showed me how it looked I thought it looked good but to my disappointment when I served it at home the bottom was burnt to a crisp! There was nothing to do about it right then and there because we were hosting a party. So later that evening my wife made a call to customer service to complain about what had happened and the representative was very apologetic and offered us a $20 credit on our account…fast forward to today (Father’s Day) I had a craving for some pizza so I was about to order online but remembered that in order to access the credit the order had to be placed over the phone. When I told the representative that I had a $20 credit on my account he said that there was no credit showing! After 20 minutes of back and forth reiterated explanations it was obvious that there was no point in continuing. Oh well that’s the way the burnt pizza crumbles! Needless to say I’ve deleted the app and account and will not be returning to Pizza Nova and for the record this has nothing to do with the $20 credit but everything to do with poor customer service!
This is a great Pizza Nova outlet. The service was amazing - smiling, happy, attentive. Delicious pizza! Fresh and hot out of the oven!
kamran bhatti
Hanin was super sweet and a pleasure to deal with. She greeted us with a welcoming smile. It was my first time at this location and I'll definitely be returning. It's rare to see genuineness in today's fast food chains. Food was awesome too. Fresh and crispy. Thank you Hanin (hopefully didn't butcher your name).
kam b
Hanin and Iman were really sweet and very fun to talk to. Thank you for your kind smiles and awesome character. Will recommend!
R A
New owner they don’t know how to make calzone or pizza please spend your money somewhere else!
bs pretipoison
My first time to visit today in this location, the owner is very nice he make a good pizza he said this is under new management. Thumbs up! Maintain a good pizza, service and atmosphere.
Delicious and the owner Herra is so sweet
Atmosphere: 5
Food: 5
Service: 5
The pizza was delicious, the customer service was amazing, and the food overall was fantastic, thank you guys so much!
Atmosphere: 5
Food: 5
Service: 5
Had my pizza delievered cold and the pie was bottom half was uncooked.
Atmosphere: 2
Food: 2
Service: 3
Unfortunately, my experience was NOT good. There was a big communication barrier, which made ordering very difficult. I received the wrong order, and when I tried to explain, I was told it was correct — even though it clearly wasn’t what I asked for. On top of that, the pizza didn’t taste fresh at all. Very disappointed, as I expected better from Pizza Nova.
Atmosphere: 3
Food: 1
Service: 1
This Pizza Nova has good pizza and the employees are wonderful and so welcoming. I love this place.
Atmosphere: 5
Food: 5
Service: 5
Great pizza store. I loved everything about it, the food, the people, the cleanliness, everything was on point. The nice woman at the till was very respectful and quick. By the way I heard that earlier in the week some scammers had come to the store and threw hot pizza in her face screaming for the money the register, when I heard I felt extremely bad and I hope she recovers and brushes past this indecency.
Atmosphere: 5
Food: 5
Service: 5
The quality just isn’t the same anymore.
Unfortunately, the pizza no longer tastes like it did under the previous management. It’s really disappointing, as we used to be loyal customers. But when you're paying over $30 for a large pizza, quality is non-negotiable. Sadly, they've lost us as customers.
Food: 1
Since the management changed on Derry road Milton the pizza quality is not the same now . It was almost burnt pizza with no taste . Will have to look for some other pizza nova in Milton now . It was totally tasteless otherwise pizza nova is our favourite place and not going this location anymore👎🏼
100% new owners. No more 20 min wait times on orders. Its more like 40 mins. Pizza burnt to a crisp. Who knows how long delivery would take. Been coming here for 7 years regularly, but I dont think I will order from here again.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service…period!
On April 27th I ordered a pepperoni party size pizza for my son’s going away party. We had lots of food on hand but last minute I thought why not get a pizza for the little kiddos to enjoy. (I always order pizza easy on the sauce and well done…taste of the pizza goes up a notch imo.)
When I went to pickup and the lady showed me how it looked I thought it looked good but to my disappointment when I served it at home the bottom was burnt to a crisp!
There was nothing to do about it right then and there because we were hosting a party. So later that evening my wife made a call to customer service to complain about what had happened and the representative was very apologetic and offered us a $20 credit on our account…fast forward to today (Father’s Day) I had a craving for some pizza so I was about to order online but remembered that in order to access the credit the order had to be placed over the phone. When I told the representative that I had a $20 credit on my account he said that there was no credit showing! After 20 minutes of back and forth reiterated explanations it was obvious that there was no point in continuing.
Oh well that’s the way the burnt pizza crumbles!
Needless to say I’ve deleted the app and account and will not be returning to Pizza Nova and for the record this has nothing to do with the $20 credit but everything to do with poor customer service!
Restaurantji Recommends
This is a great Pizza Nova outlet. The service was amazing - smiling, happy, attentive. Delicious pizza! Fresh and hot out of the oven!
Hanin was super sweet and a pleasure to deal with. She greeted us with a welcoming smile. It was my first time at this location and I'll definitely be returning. It's rare to see genuineness in today's fast food chains. Food was awesome too. Fresh and crispy. Thank you Hanin (hopefully didn't butcher your name).
Hanin and Iman were really sweet and very fun to talk to. Thank you for your kind smiles and awesome character.
Will recommend!
New owner they don’t know how to make calzone or pizza please spend your money somewhere else!
My first time to visit today in this location, the owner is very nice he make a good pizza he said this is under new management. Thumbs up! Maintain a good pizza, service and atmosphere.
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