We’re everyday customers at this Tim Hortons, and Gemma always makes our visits the best! She’s so friendly and welcoming, and she always remembers our orders. Even when it’s really busy, she stays positive, professional, and gets everything right. You can tell she truly cares about the customers. Tim Hortons is lucky to have her, she’s a big reason we keep coming back every day!
Atmosphere: 5
Food: 5
Service: 5
Randee Siteman
It is absolutely ridiculous that customers are charged $0.10 extra for a cup when ordering a carton of chocolate milk. Most kids (and adults, for that matter) need to use a cup holder, and the cartons simply don’t fit. Since Tim Hortons chooses to serve milk in cartons instead of cups, the burden shouldn’t fall on the customer to pay extra just to make it usable.
What makes this worse is the process: I often order and ask for the extra cup ahead of time, but when I get to the window, after I’ve already paid by debit, I’m told I need to pay another $0.10. Then they expect me to tap debit again for a single dime. At that point, the cost of processing the transaction outweighs the revenue they’re making. It’s poor customer service and an unnecessary hassle.
If the company insists on serving milk in cartons, they should automatically provide a cup without charging extra. A cup is not a luxury item — it’s essential if they want their product to be functional for families. Right now, it feels like they are nickel-and-diming customers over something that should be included.
Syed Saad Sohail
Slow drive-thru, half the items are unavailable, and the location is poorly managed. I highly recommend going to any other Tim Hortons or coffee shop in the area
Atmosphere: 2
Food: 1
Service: 1
Kashif Farooqui
Manager was very kind to offer me an order which was sent to a different location mistakenly through mobile app. Very considerate and helpful
Atmosphere: 5
Food: 5
Service: 5
affan sid
The worker at the window forced the drink into my hand and made it spill all over the inside of my car. I get the you want to make your service quick but yelling while i’m trying to put my drink down “here here “ isn’t the way to do it.
Atmosphere: 1
Food: 1
Service: 1
Abrahim sa
Chris was was amazing, welcoming and very hard working. Most of all made me feel happy and I hope I make him feel happy with this 5 star service review Thank you Chris and tims
Atmosphere: 5
Food: 5
Service: 5
Mahmoud Halimeh
The service at this location was great and the food taste very delicious i want to thank Chris for being so nice and helpful taking my order
Atmosphere: 5
Food: 5
Service: 5
Dizzy
Gemma is Amazing and makes my mornings better
Atmosphere: 5
Food: 5
Service: 5
G B
It’s a typical Tim’s. Always busy, always fast, mediocre coffee and food.
Atmosphere: 4
Food: 3
Service: 4
Julian Hermana
I’ve never had an experience like this at a Tim Hortons before. I paid for my food with coins, and when I asked for a medium white hot chocolate, I was told there was only enough for a small. I didn’t care. I paid and waited for the drink, and the employee brings me a small, cold milk carton. Seriously? She clearly did not have the best English, but she didn’t make it clear that she misunderstood what I said. If there was no white hot chocolate, I wouldn’t mind. But why would you make me pay for something and give me something else? Upon asking for a refund, I was told that the rules were ‘changed yesterday’ and so they couldn’t give me my money back. So I ask for an item, get given a different item and I can’t get my money back to do anything about it… right. There’s no use in working in customer service if you are unable to understand the language you’ve been employed in. How rude.
Christian is fantastic! He is extremely friendly, fast, makes delicious coffee everytime and is just an overall pleasant person to see every night.
Atmosphere: 5
Food: 5
Service: 5
Brittany Wiseman
This is my go to Tim’s because of the staff! They are absolutely the best Tim Hortons has (and I have been to a lot) A very special shout out to Gemma (absolutely the best of the best) and Hazel!! Both are amazing, always helpful and brighten my day!
Atmosphere: 5
Food: 4
Service: 5
Ron Klatt
Love Tim's!
Atmosphere: 5
Food: 5
Service: 5
Kamran Khan
Your coffee isn't always accurate. Order a regular? Sometimes correct, sometimes black, sometimes 1 milk and no sugar
We’re everyday customers at this Tim Hortons, and Gemma always makes our visits the best! She’s so friendly and welcoming, and she always remembers our orders. Even when it’s really busy, she stays positive, professional, and gets everything right. You can tell she truly cares about the customers. Tim Hortons is lucky to have her, she’s a big reason we keep coming back every day!
Atmosphere: 5
Food: 5
Service: 5
It is absolutely ridiculous that customers are charged $0.10 extra for a cup when ordering a carton of chocolate milk. Most kids (and adults, for that matter) need to use a cup holder, and the cartons simply don’t fit. Since Tim Hortons chooses to serve milk in cartons instead of cups, the burden shouldn’t fall on the customer to pay extra just to make it usable.
What makes this worse is the process: I often order and ask for the extra cup ahead of time, but when I get to the window, after I’ve already paid by debit, I’m told I need to pay another $0.10. Then they expect me to tap debit again for a single dime. At that point, the cost of processing the transaction outweighs the revenue they’re making. It’s poor customer service and an unnecessary hassle.
If the company insists on serving milk in cartons, they should automatically provide a cup without charging extra. A cup is not a luxury item — it’s essential if they want their product to be functional for families. Right now, it feels like they are nickel-and-diming customers over something that should be included.
Slow drive-thru, half the items are unavailable, and the location is poorly managed. I highly recommend going to any other Tim Hortons or coffee shop in the area
Atmosphere: 2
Food: 1
Service: 1
Manager was very kind to offer me an order which was sent to a different location mistakenly through mobile app. Very considerate and helpful
Atmosphere: 5
Food: 5
Service: 5
The worker at the window forced the drink into my hand and made it spill all over the inside of my car. I get the you want to make your service quick but yelling while i’m trying to put my drink down “here here “ isn’t the way to do it.
Atmosphere: 1
Food: 1
Service: 1
Chris was was amazing, welcoming and very hard working.
Most of all made me feel happy and I hope I make him feel happy with this 5 star service review
Thank you Chris and tims
Atmosphere: 5
Food: 5
Service: 5
The service at this location was great and the food taste very delicious i want to thank Chris for being so nice and helpful taking my order
Atmosphere: 5
Food: 5
Service: 5
Gemma is Amazing and makes my mornings better
Atmosphere: 5
Food: 5
Service: 5
It’s a typical Tim’s. Always busy, always fast, mediocre coffee and food.
Atmosphere: 4
Food: 3
Service: 4
I’ve never had an experience like this at a Tim Hortons before. I paid for my food with coins, and when I asked for a medium white hot chocolate, I was told there was only enough for a small. I didn’t care. I paid and waited for the drink, and the employee brings me a small, cold milk carton. Seriously? She clearly did not have the best English, but she didn’t make it clear that she misunderstood what I said. If there was no white hot chocolate, I wouldn’t mind. But why would you make me pay for something and give me something else? Upon asking for a refund, I was told that the rules were ‘changed yesterday’ and so they couldn’t give me my money back. So I ask for an item, get given a different item and I can’t get my money back to do anything about it… right. There’s no use in working in customer service if you are unable to understand the language you’ve been employed in. How rude.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Christian is fantastic! He is extremely friendly, fast, makes delicious coffee everytime and is just an overall pleasant person to see every night.
Atmosphere: 5
Food: 5
Service: 5
This is my go to Tim’s because of the staff! They are absolutely the best Tim Hortons has (and I have been to a lot) A very special shout out to Gemma (absolutely the best of the best) and Hazel!! Both are amazing, always helpful and brighten my day!
Atmosphere: 5
Food: 4
Service: 5
Love Tim's!
Atmosphere: 5
Food: 5
Service: 5
Your coffee isn't always accurate. Order a regular? Sometimes correct, sometimes black, sometimes 1 milk and no sugar
Atmosphere: 5
Food: 4
Service: 5
Thank you so much for MADHA for good service 🌸
Atmosphere: 4
Food: 3
Service: 5
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