I came here for breakfast with my family. The service was great, staff is very friendly. Food was great, came out hot and fresh. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Hammad Hamid
I ordered two small coffees at drive through but it was given in a regular cup and not in Roll up to Win. Roll up to win program is still in effect. However, upon asking at drive through I was told the owner of restaurant has advised staff not to give out cup (roll up to win) unless otherwise ordered in certain cup that they have roll up to win cups available. I don’t think it’s a fair practice especially when they have other sizes available for Roll up to Win. Corporate place to cheap out like this is extremely disappointing.
Atmosphere: 1
Food: 1
Service: 1
Re. Gi.
Ok, I loved Tim’s since ever (25 years ago) when my first visit to one of Tim’s. Since I came here (to Canada) I’ve loved the Canadian life style, the Canadian spirit, the Canadian traditions. And honestly I’ve merged so soon with it. Now where is Canada life style!? Is it a multicultural society anymore!? Where is the Tim’s old style!? I can’t find any!!! I feel so bad and I’m 1st generation immigrant, just imagine the 3rd and 4th generation Canadians how they feel now!!!???
Atmosphere: 2
Food: 5
Service: 3
Pankaj Arora
Today staff said they Dont have Small cups I asked for small steeped tea & small double double. She told me to take Medium instead of small. Surprised they don’t have small cups.
Vegetarian options: Na
Dietary restrictions: Na
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Assorted Donuts
Wal KC
This is not the first time that I experience such things. The servers no matter day or night, they never never fill up the cup of drinks, either coffees, hot drinks or so. All these times when I open the lid, it’s more than two inches below the lip. Why? I’m paying for a prime drink, so why should I get full drink? Would someone from Tim Hortons head office or customer relations address this consistent issue with the owner / manager and resolve this problem for good? This is called: cheating… not smart at all
Atmosphere: 3
Food: 2
Service: 1
Baasil Chaudhry
very nice and friendly staff and quick service on drivethru
Atmosphere: 5
Food: 5
Service: 5
Miryam Hamid
Wonderful staff, they were really nice and helpful. The store is also neat and clean. The food is also great and tasty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Donuts
TJ Holmes
Good food, horrible service. They slow you down intentionally in the drive thru to manipulate their times. While placing an order they will tell you multiple times to “hold on a second”, “let me check”, and leave you there for minutes at a time. Takes 5 minutes to place an order and ready when you get to the window. But then tell me to “have my payment ready at the window” as if I haven’t been sitting there for 5 minutes with my card in hand. Friendly when you get to the window but the weirdest Tim Hortons in terms of service I’ve ever seen.
Log in You said: Improve complaint English. I went to this location at 7:30pm today. I ordered a latte coffee against a free coupon wind from Tim Hortons roll over cup. The lady refused to give me latte coffee as she said your cup says a free coffee winner and Latte is not a coffee. Please give some training to your staff and teach them not to treat customers in a rough attitude. I really got upset due to her behavior and felt it. She was littery arguing with me. ChatGPT said: Here’s an improved version of your complaint:
I visited this location at 7:30 PM today and attempted to redeem a free coffee coupon from a Tim Hortons Roll Up The Rim promotion. I ordered a latte, but the employee refused to honor the coupon, claiming that the cup stated I had won a "free coffee" and that a latte doesn't qualify as a coffee. I found this response both confusing and frustrating.
Additionally, the staff member's attitude was unprofessional. Instead of offering assistance or explaining the situation politely, she was argumentative and treated me in a discourteous manner. This left me feeling upset and disrespected. Other guy came and handed over regular coffee instead and told latte is ready but you have ro pay for that otherwise regular coffee is for you.
I would appreciate it if you could provide your staff with further training on customer service and ensure they handle situations like this with more professionalism and respect. Thank you for your attention to this matter.
Atmosphere: 1
Food: 3
Service: 1
Hamid Mahmood
I am a regular customer of this location always been welcomed professionally, staff work hard to keep up with market standards, have seen people coming in and making this place a living hell, rather being respectful they expect service for what they even don't know themselves, and then they put bad reviews pretending a respectful member of society, which shows it-self by the choice of words they chose for their God dam complain.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Donuts
Martin Guest
Do not go to this Tim Hortons unless you would like to wait 35 minutes in the drive-through each morning there used to be a Caucasian middle-aged woman that was there did a great job knew all the customers was pleasant to deal with until after Christmas they got rid of hernow they have young girls there that don’t understand when you order one coffee have to ask you three times what you ordered and only have one car going through the drive-through at a time bordering on pathetic.
Zobri Sattorov
Cool Tim’s and also they gave me a large ice cap for a review so ye
amazing place! love it!
Atmosphere: 5
Food: 5
Service: 5
Our favorite to meet our friends
Atmosphere: 5
Food: 5
Service: 5
I came here for breakfast with my family. The service was great, staff is very friendly. Food was great, came out hot and fresh. Thank you!
Atmosphere: 5
Food: 5
Service: 5
I ordered two small coffees at drive through but it was given in a regular cup and not in Roll up to Win. Roll up to win program is still in effect. However, upon asking at drive through I was told the owner of restaurant has advised staff not to give out cup (roll up to win) unless otherwise ordered in certain cup that they have roll up to win cups available. I don’t think it’s a fair practice especially when they have other sizes available for Roll up to Win. Corporate place to cheap out like this is extremely disappointing.
Atmosphere: 1
Food: 1
Service: 1
Ok, I loved Tim’s since ever (25 years ago) when my first visit to one of Tim’s. Since I came here (to Canada) I’ve loved the Canadian life style, the Canadian spirit, the Canadian traditions. And honestly I’ve merged so soon with it. Now where is Canada life style!? Is it a multicultural society anymore!?
Where is the Tim’s old style!? I can’t find any!!!
I feel so bad and I’m 1st generation immigrant, just imagine the 3rd and 4th generation Canadians how they feel now!!!???
Atmosphere: 2
Food: 5
Service: 3
Today staff said they Dont have Small cups I asked for small steeped tea & small double double. She told me to take Medium instead of small. Surprised they don’t have small cups.
Vegetarian options: Na
Dietary restrictions: Na
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Assorted Donuts
This is not the first time that I experience such things. The servers no matter day or night, they never never fill up the cup of drinks, either coffees, hot drinks or so. All these times when I open the lid, it’s more than two inches below the lip. Why?
I’m paying for a prime drink, so why should I get full drink?
Would someone from Tim Hortons head office or customer relations address this consistent issue with the owner / manager and resolve this problem for good?
This is called: cheating… not smart at all
Atmosphere: 3
Food: 2
Service: 1
very nice and friendly staff and quick service on drivethru
Atmosphere: 5
Food: 5
Service: 5
Wonderful staff, they were really nice and helpful. The store is also neat and clean. The food is also great and tasty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Donuts
Good food, horrible service. They slow you down intentionally in the drive thru to manipulate their times. While placing an order they will tell you multiple times to “hold on a second”, “let me check”, and leave you there for minutes at a time. Takes 5 minutes to place an order and ready when you get to the window. But then tell me to “have my payment ready at the window” as if I haven’t been sitting there for 5 minutes with my card in hand. Friendly when you get to the window but the weirdest Tim Hortons in terms of service I’ve ever seen.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
ChatGPT
Log in
You said:
Improve complaint English. I went to this location at 7:30pm today. I ordered a latte coffee against a free coupon wind from Tim Hortons roll over cup. The lady refused to give me latte coffee as she said your cup says a free coffee winner and Latte is not a coffee. Please give some training to your staff and teach them not to treat customers in a rough attitude. I really got upset due to her behavior and felt it. She was littery arguing with me.
ChatGPT said:
Here’s an improved version of your complaint:
I visited this location at 7:30 PM today and attempted to redeem a free coffee coupon from a Tim Hortons Roll Up The Rim promotion. I ordered a latte, but the employee refused to honor the coupon, claiming that the cup stated I had won a "free coffee" and that a latte doesn't qualify as a coffee. I found this response both confusing and frustrating.
Additionally, the staff member's attitude was unprofessional. Instead of offering assistance or explaining the situation politely, she was argumentative and treated me in a discourteous manner. This left me feeling upset and disrespected. Other guy came and handed over regular coffee instead and told latte is ready but you have ro pay for that otherwise regular coffee is for you.
I would appreciate it if you could provide your staff with further training on customer service and ensure they handle situations like this with more professionalism and respect. Thank you for your attention to this matter.
Atmosphere: 1
Food: 3
Service: 1
I am a regular customer of this location always been welcomed professionally, staff work hard to keep up with market standards, have seen people coming in and making this place a living hell, rather being respectful they expect service for what they even don't know themselves, and then they put bad reviews pretending a respectful member of society, which shows it-self by the choice of words they chose for their God dam complain.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Donuts
Do not go to this Tim Hortons unless you would like to wait 35 minutes in the drive-through each morning there used to be a Caucasian middle-aged woman that was there did a great job knew all the customers was pleasant to deal with until after Christmas they got rid of hernow they have young girls there that don’t understand when you order one coffee have to ask you three times what you ordered and only have one car going through the drive-through at a time bordering on pathetic.
Cool Tim’s and also they gave me a large ice cap for a review so ye
Atmosphere: 4
Food: 5
Service: 5
Staff is amazing!
Atmosphere: 5
Food: 5
Service: 5
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