I love their icecream , but when i asked the staff to grab me a flavor they were busy fiiling up a tin which i believed they will make it into ice cream cake.I was shocked with what I saw, first they were not wearing gloves and worst is they used their fingers in getting the excess ice cream on the spatula and adding it on the ice cream cake molder🫣🫣🫣like you never know what they touched, totally unsanitary.Please have a look into your food handling processes.
Atmosphere: 1
Food: 1
Service: 1
peter Klan
Worst service ever found on a Baskin Robins store! The owner should employ more staff, especially, for weekends. The queue was till the entrance door yet only one guy was serving the customers. Everything was slow paced and chaotic. Why would one only keep one person to serve a queue long enough of 10 + customers on a weekend day. The ice cream and the staff was kind and helpful in terms he let us taste ice creams even in that long crowd. Need management!!!
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Banana Split, Waffle Cone, Cookies and Cream Ice Cream
Buba Dj
Im ordering from uber eats Mocha Cappuccino Blast for some time and was always good. Few days ago and Today they delivered from this location and it was different taste with whip cream and cinnamon that I didn’t order. Didn’t like the Cappuccino and when I called them I was told that Cappuccino blast comes with whip cream etc. which is not the case with other locations .Problem is with their store because they are not giving a choice that other location does. I cant specify instructions when I don’t a know what is normal for them. Before send the Cappuccino they should say that it comes with whip cream and cinnamon , that I hate or give options before ordering like others do.
Qais Wahdat
Very friendly staff, they have amazing service and always serve you with a smile. The cookie dough is amazing
Atmosphere: 5
Food: 5
Service: 5
deven jindal
Amazing ice cream and amazing service by Parneet.
Moe Saoud
Just visited for the first time in a few months, The staff was extremely friendly calling out specifically "Praneeth" who has made our visit exceptionally wonderful!. Thank you Praneeth
sai sailender
Very good Customer Service, Carmel ice cream tastes very good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cookies and Cream Ice Cream
Rose
I ordered two two-scoop ice cream sundaes through DoorDash today but only received one. This is completely unacceptable and frustrating. It seems there’s a need for better quality control; managers or supervisors should double-check every order before sending it out for delivery.
Atmosphere: 1
Food: 1
Service: 1
Raf Elabiad
Julia was an amazing employee she had a beautiful smile and very great service if I would want ice cream I would recommend Baskin Robbins at this location and all thanks to Julia the amazing employee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies and Cream Ice Cream
Madbouly2010 Madbouly2010
Very rude and not clean hands never know etiquette of the customer service
Staff were very friendly and helped me choose one of their best ice creams. I got pistachio and almond which was something I was trying for the first time and I loved it so much and I also had world class chocolate both of them were amazing. Must try ☺️
Atmosphere: 5
Food: 5
Service: 5
Miral Murad
Julia suggested the beach day sunday with caramel saucee and It was soooooooo goooooood. And the service was honestly so good and super friendly! We came back the next day just for a beach day sunday from Julia. So thank you Julia!
Atmosphere: 5
Food: 5
Service: 5
glimmers gordon
I had driven from the one in the Heartland to this location because it was the only one that had the flavors I wanted. The cashier was really friendly and kind. At the time they were replenishing the new buckets. They all stopped to take care of the customers. I have been to others where I had to wait before they attend to us or even acknowledge us. It doesn't have a seating area so it is grab and go.
Atmosphere: 4
Food: 4
Service: 5
Sree vishnu.t
I recently got a B'day cake done with Disney Frozen theme and even though the toys on the cake weren't available initially, the staff made sure he (Ishan i believe) got one all the way from Scarborough as he could see my daughter wasn't settling down for anything else but Frozen themed cake. Best customer service and even the chocolate royale mouse cake was yummy. Beautifully made and all the guests loved the flavour. Thanks B&R - Burnhamthorpe team.
Atmosphere: 5
Food: 5
Service: 5
rocky constant
I guess the girl serving me the ice cream wasn't happy with her job. Poor customer interaction. Even the ice cream lost its sweetness. But check out the views though
I love their icecream , but when i asked the staff to grab me a flavor they were busy fiiling up a tin which i believed they will make it into ice cream cake.I was shocked with what I saw, first they were not wearing gloves and worst is they used their fingers in getting the excess ice cream on the spatula and adding it on the ice cream cake molder🫣🫣🫣like you never know what they touched, totally unsanitary.Please have a look into your food handling processes.
Atmosphere: 1
Food: 1
Service: 1
Worst service ever found on a Baskin Robins store! The owner should employ more staff, especially, for weekends. The queue was till the entrance door yet only one guy was serving the customers. Everything was slow paced and chaotic. Why would one only keep one person to serve a queue long enough of 10 + customers on a weekend day.
The ice cream and the staff was kind and helpful in terms he let us taste ice creams even in that long crowd.
Need management!!!
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Banana Split, Waffle Cone, Cookies and Cream Ice Cream
Im ordering from uber eats Mocha Cappuccino Blast for some time and was always good. Few days ago and Today they delivered from this location and it was different taste with whip cream and cinnamon that I didn’t order. Didn’t like the Cappuccino and when I called them I was told that Cappuccino blast comes with whip cream etc. which is not the case with other locations .Problem is with their store because they are not giving a choice that other location does.
I cant specify instructions when I don’t a know what is normal for them.
Before send the Cappuccino they should say that it comes with whip cream and cinnamon , that I hate or give options before ordering like others do.
Very friendly staff, they have amazing service and always serve you with a smile. The cookie dough is amazing
Atmosphere: 5
Food: 5
Service: 5
Amazing ice cream and amazing service by Parneet.
Just visited for the first time in a few months, The staff was extremely friendly calling out specifically "Praneeth" who has made our visit exceptionally wonderful!. Thank you Praneeth
Very good Customer Service, Carmel ice cream tastes very good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cookies and Cream Ice Cream
I ordered two two-scoop ice cream sundaes through DoorDash today but only received one. This is completely unacceptable and frustrating. It seems there’s a need for better quality control; managers or supervisors should double-check every order before sending it out for delivery.
Atmosphere: 1
Food: 1
Service: 1
Julia was an amazing employee she had a beautiful smile and very great service if I would want ice cream I would recommend Baskin Robbins at this location and all thanks to Julia the amazing employee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies and Cream Ice Cream
Very rude and not clean hands never know etiquette of the customer service
Parking: Parking very close to shop free
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Staff were very friendly and helped me choose one of their best ice creams. I got pistachio and almond which was something I was trying for the first time and I loved it so much and I also had world class chocolate both of them were amazing. Must try ☺️
Atmosphere: 5
Food: 5
Service: 5
Julia suggested the beach day sunday with caramel saucee and It was soooooooo goooooood. And the service was honestly so good and super friendly! We came back the next day just for a beach day sunday from Julia. So thank you Julia!
Atmosphere: 5
Food: 5
Service: 5
I had driven from the one in the Heartland to this location because it was the only one that had the flavors I wanted. The cashier was really friendly and kind. At the time they were replenishing the new buckets. They all stopped to take care of the customers. I have been to others where I had to wait before they attend to us or even acknowledge us. It doesn't have a seating area so it is grab and go.
Atmosphere: 4
Food: 4
Service: 5
I recently got a B'day cake done with Disney Frozen theme and even though the toys on the cake weren't available initially, the staff made sure he (Ishan i believe) got one all the way from Scarborough as he could see my daughter wasn't settling down for anything else but Frozen themed cake. Best customer service and even the chocolate royale mouse cake was yummy. Beautifully made and all the guests loved the flavour. Thanks B&R - Burnhamthorpe team.
Atmosphere: 5
Food: 5
Service: 5
I guess the girl serving me the ice cream wasn't happy with her job. Poor customer interaction. Even the ice cream lost its sweetness. But check out the views though
Atmosphere: 1
Food: 2
Service: 1
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