Built Custom Burgers

Worst fries and worst burgers

Atmosphere: 3

Food: 1

Service: 3

This has to be one of the worst most disgusting, unsanitary places I have ever eaten. Easily the worst burger I have ever eaten. The irony is they dont have a clue on how to make a burger. Hard to believe this place gets business. Do yourself a favour and google this place before eating there. If I could give less than one star I would. Avoid this place at all costs.

Atmosphere: 1

Food: 1

Service: 1

Never in my life have I ever had a burger that tasted so bad it made SHT tasted good. I got the Toronto Style burger considering I am in Toronto airport, and the bun is dry and hard. The beef patty is paper-thin, and even the red onion is stale. $19.79 for literally garbage.

Atmosphere: 1

Food: 1

Service: 1

Any chain fast burger is far superior than this so called custom burgers. It's very slow. Expect to wait 10 minutes for each person in front of you. Taste is not good. Definitely not recommended

Atmosphere: 2

Food: 1

Service: 2

I can't even begin to explain how horrendous my experience was at Custom Built Burgers in Toronto. First off, the food was an absolute disaster. I’ve had better frozen patties from the grocery store. The burger I ordered was dry, flavorless, and looked nothing like what was advertised. The bun was stale, the meat tasted like rubber, and they somehow managed to make the cheese completely unmelty—how is that even possible? I honestly wouldn't feed this to a dog.

And let's talk about the price. For what they charge, I expected at least something edible, but I felt completely ripped off. It was ridiculously overpriced for the absolute garbage they served. For the cost of one of these sad excuses for a burger, I could’ve had a meal that was actually worth eating—like a decent steak dinner.

But the worst part of the experience was the staff. The service was unbelievably slow, and when I finally got my food, the employees were downright rude. No smiles, no politeness, just a bunch of disinterested people who clearly hated their jobs. It was honestly shocking how bad the customer service was.

If you're thinking about going to Custom Built Burgers, do yourself a favor and save your money. This place is a joke, and I wouldn’t go back if you paid me. Terrible food, ridiculous prices, and a staff that couldn't care less about your experience. Don’t waste your time or money on this overpriced, low-quality disaster of a restaurant.

Atmosphere: 1

Food: 1

Service: 1

Burger was cold, waited long. Bun was hard. All around a bad experience. :( not worth $18

Atmosphere: 1

Food: 1

Service: 1

Cold burger, felt like it was made two hours ago

Service couldn't be worse.

Atmosphere: 2

Food: 3

Service: 1

Worst burger ever, do not come here. McDonald’s $1 menu is better than this.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burgers

Service was slow. Staff were not engaged at all land just going through the motions. There is no timer on the fryer so the fries were way overdone. Burger was flavorless and cold.

Atmosphere: 1

Food: 1

Service: 1

Terrible experience from the beginning

Eaten here a few times when flying international at Pearson. It's generally a pretty subpar experience. Wish they had better restaurant options in this section of the terminal. There's all these duty free designer stores etc but such little options for restaurants.

Atmosphere: 3

Food: 2

Service: 3

Chaotic, slow, chatting while working and give out wrong order. Not recommended. Food is salty and not hot.

Atmosphere: 1

Food: 1

Service: 1

Decent burger, outrageous prices, glacial service. But, options are limited so what can you do?

Atmosphere: 2

Food: 3

Service: 2

Burger was not too bad but nothing special, terribly slow service, they make burger for burger, not thinking that more customers probably want burgers. The girl handling the register was also touching the food with her gloves and I believe what took 15 minutes here could be done in less than a minute at a McDonald’s or Burger King. You won’t miss anything skipping the his place.

Atmosphere: 1

Food: 2

Service: 1