I bought a churro and a Cinnabon, first off they tasted like day old bread with sugar on top. They were not fresh. I talked to the Asian worker and explained to them that this was not fresh her response was “that’s how we make them and it’s normal” it was clear to me that they don’t know real customer service and are clearly unable to understand English. The countertop was dirty with garbage on the floor and none of the workers cared to keep the area clean
Atmosphere: 1
Food: 1
Service: 1
papi rico
I can’t describe my absolute disappointment with many things at this specific location. Went there on Saturday around 11:30am and there were no buns to purchase and we have to wait for a new baked butch. After 12 min waiting for finished baking and I order iced one and rude employee name Linda was trying to put icing on a fresh baked bun with one hand while she was continued texting on her cell phone at front of me with another. All the three employees were on the phones and more interested socializing with each other. Overall the buns were underbaked and I will not ever return to this location.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cinnamon Bun Combo, Pecan Cinnamon Roll
Rakib hasan
The lady named « Hope » working behind the counter was very unfriendly and unwelcoming. I wanted to buy a pack of 4 and requested her to pack me the fresh one but she informed me if I would like to buy the fresh one I will have to pay individually which she informed $7 each and if I buy the pack it would be $23. I requested her to pack me the fresh one but she is stubborn on not giving us the fresh one. I didn’t see any sign in the restaurant stating fresh Cinnabon would be more pricy then the packed on. I would like to request the CEO of Cinnabon to reach out as soon as possible as this behaviour of misinformation is unacceptable.
Atmosphere: 1
Food: 4
Service: 1
Nick
Came on to give a so so rating due to the customer service. A hi and a do you want a bag would really suffice considering I bought 2 regular sized Cinnabons. Also, there was literally no one else in line
Atmosphere: 3
Food: 5
Service: 3
Anas al ghamian
The worst location in Mississauga.
Atmosphere: 1
Food: 2
Service: 1
Annmarie verstraeten
At this location, I think it’s not one of the nicest ones. The staff are not too friendly, the items when purchase do not seem too fresh sometime. And the price is just too high for the size of it.Could be just this location? It’s worth giving it try though.
Parking: It is in the mall, so there is lots of free parking
Kid-friendliness: Kids have a sweet tooth who would like eating there as you walk alone along the mall
Wheelchair accessibility: It’s in the mall, so there is no doorway to the store and a wheelchair can fit through most definitely
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Cinnamon Bun Combo, Pecan Cinnamon Roll
Haneen Al Jbawi
They didn’t have the box for the mini ones. So I asked the guy who was working there if I can buy 9 mini ones for the same price of the box and the worker refused. I do not understand why. This got me wondering if it is because they use old cinnamons and sell them in a pack. This has discouraged me to buy from Cinnabon.
Jo Corsi
Decided to treat myself for my birthday. Not at all what I remember from a few years ago. Icing much thinner and the bun left a terrible coating/ taste in my mouth. Mini for $6 not worth it at all.
Atmosphere: 3
Food: 2
Service: 4
Babow #Babowbabow
My once a year
Atmosphere: 5
Food: 5
Service: 5
Shafia Shahid
Amazing n freindly staff. We told them we're tourists here. They welcomed us n they were super nice. As far as cinnebon was concerned as usual it was amazing
Kid-friendliness: Kids love such stuff n its not tooo sweet if u don't take caramel toping
Wheelchair accessibility: Mall has wheelchair accessibility
Thanks samzam after reading your review we will wait for a reply from stores management, if its really not Halal we will also never ever visit this store. Thanks for sharing your experience.
Sam Zam
We have been buying from this store for the last so many years. When my family visited yesterday at 7:45pm (12th Oct 2023), the two ladies working there (Dixie Mall) gave highly unpleasant look to my family, my wife wears scarf. When they ordered the Cinnamon bun as they normally do, the ladies told them that our management has told us that we put Gelatin in the Cinnamon bun. My daughter asked in your recipe it does not mention any gelatin, which is not halal. If whatever they were saying was correct then i would request all those who only eats Halal to immediately stop buying from this store as the staff mentioned to my family that their management has told them to tell the customers that we use Gelatin in it. However if the management thinks that there is no gelatin in the recipe then please take immediate action against the biased staff working at that time.A highly disappointed customer
Cj
Cinnabon always has good baking and delicious treats. But what I would like to commend from this location was their staff, Mikolaj (I hope I got his name right). He was friendly and diligent. He’s the only one working at that time yet he managed to accommodate all customers. He appears to be happy assisting customers. This is the kind of staff that really defines customer service.
Abdulrahman Alaghbar
Mikolaj was very nice and helpful
Creighton Jacob
Cinnabon always has good baking and delicious treats. But what I would like to commend from this location was their staff, Mikolaj (I hope I got his name right). He was friendly and diligent. He’s the only one working at that time yet he managed to accommodate all customers. He appears to be happy assisting customers. This is the kind of staff that really defines customer service.
I bought a churro and a Cinnabon, first off they tasted like day old bread with sugar on top. They were not fresh. I talked to the Asian worker and explained to them that this was not fresh her response was “that’s how we make them and it’s normal” it was clear to me that they don’t know real customer service and are clearly unable to understand English. The countertop was dirty with garbage on the floor and none of the workers cared to keep the area clean
Atmosphere: 1
Food: 1
Service: 1
I can’t describe my absolute disappointment with many things at this specific location. Went there on Saturday around 11:30am and there were no buns to purchase and we have to wait for a new baked butch.
After 12 min waiting for finished baking and I order iced one and rude employee name Linda was trying to put icing on a fresh baked bun with one hand while she was continued texting on her cell phone at front of me with another. All the three employees were on the phones and more interested socializing with each other.
Overall the buns were underbaked and I will not ever return to this location.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cinnamon Bun Combo, Pecan Cinnamon Roll
The lady named « Hope » working behind the counter was very unfriendly and unwelcoming. I wanted to buy a pack of 4 and requested her to pack me the fresh one but she informed me if I would like to buy the fresh one I will have to pay individually which she informed $7 each and if I buy the pack it would be $23. I requested her to pack me the fresh one but she is stubborn on not giving us the fresh one. I didn’t see any sign in the restaurant stating fresh Cinnabon would be more pricy then the packed on. I would like to request the CEO of Cinnabon to reach out as soon as possible as this behaviour of misinformation is unacceptable.
Atmosphere: 1
Food: 4
Service: 1
Came on to give a so so rating due to the customer service. A hi and a do you want a bag would really suffice considering I bought 2 regular sized Cinnabons. Also, there was literally no one else in line
Atmosphere: 3
Food: 5
Service: 3
The worst location in Mississauga.
Atmosphere: 1
Food: 2
Service: 1
At this location, I think it’s not one of the nicest ones. The staff are not too friendly, the items when purchase do not seem too fresh sometime. And the price is just too high for the size of it.Could be just this location? It’s worth giving it try though.
Parking: It is in the mall, so there is lots of free parking
Kid-friendliness: Kids have a sweet tooth who would like eating there as you walk alone along the mall
Wheelchair accessibility: It’s in the mall, so there is no doorway to the store and a wheelchair can fit through most definitely
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Cinnamon Bun Combo, Pecan Cinnamon Roll
They didn’t have the box for the mini ones. So I asked the guy who was working there if I can buy 9 mini ones for the same price of the box and the worker refused. I do not understand why. This got me wondering if it is because they use old cinnamons and sell them in a pack. This has discouraged me to buy from Cinnabon.
Decided to treat myself for my birthday. Not at all what I remember from a few years ago. Icing much thinner and the bun left a terrible coating/ taste in my mouth. Mini for $6 not worth it at all.
Atmosphere: 3
Food: 2
Service: 4
My once a year
Atmosphere: 5
Food: 5
Service: 5
Amazing n freindly staff. We told them we're tourists here. They welcomed us n they were super nice. As far as cinnebon was concerned as usual it was amazing
Kid-friendliness: Kids love such stuff n its not tooo sweet if u don't take caramel toping
Wheelchair accessibility: Mall has wheelchair accessibility
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Thanks samzam after reading your review we will wait for a reply from stores management, if its really not Halal we will also never ever visit this store. Thanks for sharing your experience.
We have been buying from this store for the last so many years. When my family visited yesterday at 7:45pm (12th Oct 2023), the two ladies working there (Dixie Mall) gave highly unpleasant look to my family, my wife wears scarf. When they ordered the Cinnamon bun as they normally do, the ladies told them that our management has told us that we put Gelatin in the Cinnamon bun. My daughter asked in your recipe it does not mention any gelatin, which is not halal. If whatever they were saying was correct then i would request all those who only eats Halal to immediately stop buying from this store as the staff mentioned to my family that their management has told them to tell the customers that we use Gelatin in it. However if the management thinks that there is no gelatin in the recipe then please take immediate action against the biased staff working at that time.A highly disappointed customer
Cinnabon always has good baking and delicious treats. But what I would like to commend from this location was their staff, Mikolaj (I hope I got his name right). He was friendly and diligent. He’s the only one working at that time yet he managed to accommodate all customers. He appears to be happy assisting customers. This is the kind of staff that really defines customer service.
Mikolaj was very nice and helpful
Cinnabon always has good baking and delicious treats. But what I would like to commend from this location was their staff, Mikolaj (I hope I got his name right). He was friendly and diligent. He’s the only one working at that time yet he managed to accommodate all customers. He appears to be happy assisting customers. This is the kind of staff that really defines customer service.
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