The service was great and the bubble tea was really tasty. However, the store was way too hot. I asked the staff and they said the air conditioning was on, but it was still very warm inside. I tried to sit and enjoy my drink, but it was just too uncomfortable to stay for long because of the heat.
rachna chouhan
I love Coco's brown sugar with fresh milk. I sent my husband to get me one today . But they said they don't customize the drink but every other location do ..I like my drink with no ice but they said no they can't do that then my husband ask for less ice but they the stilll did not do that so it's like get whatever they want to make or don't get it's ridiculous.
marry deleon
I would like to formally complain about a disappointing experience at your establishment. Twenty minutes before closing, I ordered a mango slush, but was told there was no more, despite clearly seeing that mango was still available. They refused to serve mango because they had already cleaned the blender. I then changed my order to a passion fruit green tea with coconut jelly, passion fruit, and tapioca. I explicitly mentioned that I did not want tapioca, but the server insisted on adding it, claiming that the owner mandated tapioca in my drinks. They stated they only follow the rules strictly, which I believe is unreasonable. As I am allergic to tapioca, this was very concerning, but the server still proceeded to add it to my drink, which is unacceptable. I hope you will address this serious issue to improve your service and ensure customer safety. Teach server a common sense. I will never coming back again on this location
Steph
I love the drinks but had a frustrating experience with the staff. It was busy but I ordered through app and saw my drink on the desk. I went up to ask about my order twice but was told to wait and that it wasn't ready both times sort of rudely. When I asked about it a third time (20 minutes after I ordered) she picked up the drink that was sitting on the desk for 10 minutes and gave it to me and said nothing. I get that it was crowded and stressful but I wish I had gotten an apology?
Janice marie Lagman
So good and yummy
Anna Jacob
I placed order through the Coco app and requested less ice, but the drink was filled with ice. When I asked for a replacement, the staff refused at first, then simply added water to the drink. It still tasted diluted and poor in quality. I understand it was busy, but the staff was unhelpful and the service was very disappointing.
Urielle Gandalera
I always come here with my family; speedy service and yummy drinks.
Elizabeth T.
Drinks were good, service was bad
Cai Yu Wang
The drinks are delicious and the staff here are super friendly! Highly recommend!
I had a really frustrating experience here.I ordered a drink, but it was made so badly that everyone in the car tried it, and we all agreed it wasn’t good. I politely asked for a new one—even offering to pay instead of asking for a refund—but the staff rudely told me they had already thrown everything out and they can't do anything, even though it was only one minute after closing. It was a complete waste of money. I understand closing times, but refusing to accommodate a paying customer, especially when I wasn’t asking for anything for free, is just bad business. Definitely won’t be coming back.
Yiling Chen
I bought a Coco cup for $15 because I was told that bringing it back would get me free toppings. Today, I brought my cup, ordered a drink with toppings, and was still charged for the toppings. When I asked the cashier why, she said she didn’t know about the free topping policy. Then what’s the point of selling the cup? The cup was hard to get—only three available per day—and $15 isn’t cheap. After explaining, they refunded me $0.60 in cash, even though I clearly said I didn’t want cash back. Poor management and lack of communication.
Christine yang
This is a kind reminder of one your employees, who just dug his nostrils and then calmly opened a Yakult without washing his hands…. He is a medium size chubby man with short black curly hair in a pair of glasses. Another female employee made my bubble tea who has been very nice to me. The reason why I did not give a one star comment is that I like this Coco and I hope you guys can at least pay more attention to hygiene. Please watch out for your behavior.
Koung Samounty
Survive 👎👎👎
Jacqueline
I’ve always loved coco and their milk tea is so fragrant and tasty! I got a milk tea with qq topping, which is basically mini rice cake/mochi balls. Very delicious! Their medium size feels like a good sizeable portion.
This location has a few tables in the back for customers as well as a washroom.
One thing I disliked was their paper straws. The quality of the straws are not very good, so when you try to use the PAPER straws to poke through the PLASTIC cover, 9/10 times the straw gets blunt on the end and fails to poke through. It has happened to me several times already and always only when I get drinks from Coco. This time, not only did I fail to poke through the plastic cover, but it ended up spilling onto me, which was a big hassle to clean up. Their washroom ran out of paper hand towels so that was another thing.
I understand trying to be eco-friendly, but atleast make sure that the paper straws you source can actually poke through the plastic covers. Other than that, I have no complaints and am very happy with the quality of their drinks.
The service was great and the bubble tea was really tasty. However, the store was way too hot. I asked the staff and they said the air conditioning was on, but it was still very warm inside. I tried to sit and enjoy my drink, but it was just too uncomfortable to stay for long because of the heat.
I love Coco's brown sugar with fresh milk. I sent my husband to get me one today . But they said they don't customize the drink but every other location do ..I like my drink with no ice but they said no they can't do that then my husband ask for less ice but they the stilll did not do that so it's like get whatever they want to make or don't get it's ridiculous.
I would like to formally complain about a disappointing experience at your establishment. Twenty minutes before closing, I ordered a mango slush, but was told there was no more, despite clearly seeing that mango was still available. They refused to serve mango because they had already cleaned the blender. I then changed my order to a passion fruit green tea with coconut jelly, passion fruit, and tapioca. I explicitly mentioned that I did not want tapioca, but the server insisted on adding it, claiming that the owner mandated tapioca in my drinks. They stated they only follow the rules strictly, which I believe is unreasonable. As I am allergic to tapioca, this was very concerning, but the server still proceeded to add it to my drink, which is unacceptable. I hope you will address this serious issue to improve your service and ensure customer safety. Teach server a common sense. I will never coming back again on this location
I love the drinks but had a frustrating experience with the staff. It was busy but I ordered through app and saw my drink on the desk. I went up to ask about my order twice but was told to wait and that it wasn't ready both times sort of rudely. When I asked about it a third time (20 minutes after I ordered) she picked up the drink that was sitting on the desk for 10 minutes and gave it to me and said nothing. I get that it was crowded and stressful but I wish I had gotten an apology?
So good and yummy
I placed order through the Coco app and requested less ice, but the drink was filled with ice. When I asked for a replacement, the staff refused at first, then simply added water to the drink. It still tasted diluted and poor in quality. I understand it was busy, but the staff was unhelpful and the service was very disappointing.
I always come here with my family; speedy service and yummy drinks.
Drinks were good, service was bad
The drinks are delicious and the staff here are super friendly! Highly recommend!
Bad service
Restaurantji Recommends
I had a really frustrating experience here.I ordered a drink, but it was made so badly that everyone in the car tried it, and we all agreed it wasn’t good. I politely asked for a new one—even offering to pay instead of asking for a refund—but the staff rudely told me they had already thrown everything out and they can't do anything, even though it was only one minute after closing. It was a complete waste of money. I understand closing times, but refusing to accommodate a paying customer, especially when I wasn’t asking for anything for free, is just bad business. Definitely won’t be coming back.
I bought a Coco cup for $15 because I was told that bringing it back would get me free toppings. Today, I brought my cup, ordered a drink with toppings, and was still charged for the toppings. When I asked the cashier why, she said she didn’t know about the free topping policy. Then what’s the point of selling the cup? The cup was hard to get—only three available per day—and $15 isn’t cheap. After explaining, they refunded me $0.60 in cash, even though I clearly said I didn’t want cash back. Poor management and lack of communication.
This is a kind reminder of one your employees, who just dug his nostrils and then calmly opened a Yakult without washing his hands…. He is a medium size chubby man with short black curly hair in a pair of glasses. Another female employee made my bubble tea who has been very nice to me. The reason why I did not give a one star comment is that I like this Coco and I hope you guys can at least pay more attention to hygiene. Please watch out for your behavior.
Survive 👎👎👎
I’ve always loved coco and their milk tea is so fragrant and tasty! I got a milk tea with qq topping, which is basically mini rice cake/mochi balls. Very delicious! Their medium size feels like a good sizeable portion.
This location has a few tables in the back for customers as well as a washroom.
One thing I disliked was their paper straws. The quality of the straws are not very good, so when you try to use the PAPER straws to poke through the PLASTIC cover, 9/10 times the straw gets blunt on the end and fails to poke through. It has happened to me several times already and always only when I get drinks from Coco. This time, not only did I fail to poke through the plastic cover, but it ended up spilling onto me, which was a big hassle to clean up. Their washroom ran out of paper hand towels so that was another thing.
I understand trying to be eco-friendly, but atleast make sure that the paper straws you source can actually poke through the plastic covers. Other than that, I have no complaints and am very happy with the quality of their drinks.
Loading...