Sorry to bother everyone but had a little problem at Costco today and just wanted some answers. I have a 3 1/2 lb service dog. Who has all her credentials and paperwork. Today I went to the Costco here in Mississauga, Ontario. I showed her card at the door with NO problems. I proceeded to the ladies room. I received a call. When I came out I was on the phone, I was walking towards my Dad. The lady from the self check out followed me. She may have said excuse me but I did not hear as I was on the phone. She then decided to smack the display I was beside right beside my head. She did this so loudly that everyone waiting to check out turned to look at us and see what was going on. The person on the phone with me thought something bad happened. She then proceeded to yell at me about my service dog. I said she was a service dog and showed her card. Then she went away. I was embarrassed, my dad was as well. This is not the first time Costco employees have treated me like a second class citizen because of my service dog. Last time I went to Costco at Winston Churchill and Dundas here in mississauga, The lady at the door refused to let me in until I told her WHY I had a service dog. At that time I was told that it was Costco's Policy to ask. I did try to phone head office but no one would give me the time of day. So now my questions are. IS IT COSTCO'S POLICY TO TREAT CUSTOMERS WITH DISABILITIES LIKE CRIMINALS OR SECOND CLASS CITIZENS??? IS IT COSTCO'S POLICY TO EMBARRASS THERE CUSTOMER'S WITH DISABILITIES AND SINGLE THEM OUT? WHY DOES COSTCO'S HEAD OFFICE NOT CARE ABOUT WHAT IS HAPPENING TO THERE CUSTOMERS AT THE STORE LEVEL?
Sorry to bother everyone but had a little problem at Costco today and just wanted some answers. I have a 3 1/2 lb service dog. Who has all her credentials and paperwork. Today I went to the Costco here in Mississauga, Ontario. I showed her card at the door with NO problems. I proceeded to the ladies room. I received a call. When I came out I was on the phone, I was walking towards my Dad. The lady from the self check out followed me. She may have said excuse me but I did not hear as I was on the phone. She then decided to smack the display I was beside right beside my head. She did this so loudly that everyone waiting to check out turned to look at us and see what was going on. The person on the phone with me thought something bad happened. She then proceeded to yell at me about my service dog. I said she was a service dog and showed her card. Then she went away. I was embarrassed, my dad was as well. This is not the first time Costco employees have treated me like a second class citizen because of my service dog. Last time I went to Costco at Winston Churchill and Dundas here in mississauga, The lady at the door refused to let me in until I told her WHY I had a service dog. At that time I was told that it was Costco's Policy to ask. I did try to phone head office but no one would give me the time of day. So now my questions are. IS IT COSTCO'S POLICY TO TREAT CUSTOMERS WITH DISABILITIES LIKE CRIMINALS OR SECOND CLASS CITIZENS??? IS IT COSTCO'S POLICY TO EMBARRASS THERE CUSTOMER'S WITH DISABILITIES AND SINGLE THEM OUT? WHY DOES COSTCO'S HEAD OFFICE NOT CARE ABOUT WHAT IS HAPPENING TO THERE CUSTOMERS AT THE STORE LEVEL?
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