I happened to be looking for sushi on a holiday when everything else was closed. This spot was open so I called in and ordered. My order was ready within 45 minutes and was super efficient to pick up upon arrival. Note, this place is for take out only given its size.I ordered the salmon lovers meal and it was unbelievably delicious. The freshest sushi I've ever had in the GTA. Generous sizes and portions for the amount paid. The presentation was great as well. Can't wait to return!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roll, Sushi
Taya N.
Average sushi. Nothing special and nothing bad as well, just average. I’m a big sushi fan, so if you have fine pallet like I do… this place will not meet your standards. Portions are great and enough to satisfy your hunger.Staff if friendly and tries hard to please the customer.
Atmosphere: 5
Food: 3
Service: 5
Blerona Haziri
The food was really good! Definitely coming back next time!
Atmosphere: 5
Food: 5
Service: 5
Hana Rashad
The food tastes good!
Angelo “Hide Your Bits”
Hiroi was one of the best places to eat for sushi, until it wasn’t. Not until my family and I got food poisoning. And even more so with the gaslighting and dismissal by the restaurant management and employees, instead of hearing our concerns.We ordered Hiroi the evening and proceeded to feel food poisoning symptoms the same night we ordered. The next morning we called the restaurant. We had previous good food experiences with Hiroi and wanted to let them know what we were feeling and hopefully help them investigate if there was any abnormalities in the sushi experience we ate.Upon talking on the phone, the employees did not seem to care about our sickness and said “what we can do for you is give you two free rolls for next time.”Not exactly what you want to hear from the place you vomitted and experienced diarrhea.We mentioned that we didn’t necessarily want the sushi rolls as we don’t exactly feel comfortable eating at the establishment that gave us sickness. They said they’ll escalate it to management.We got a phone call later. No refund again just sushi rolls. We spoke to the management by the name of Sam. Upon talking, he explained a story of getting wholesale salmon fish from a farm and using 7 fridges. He said it didn’t make sense for us to get food poisoning and proceeded to gaslight us and dismiss our food poisoning. He then said I’ll give whatever money and you can just eat at any other sushi restaurant, because that’s what we were going to do anyways…. (Yikes not what we want to hear)A piece of advice for Hiroi:Everyone wants to be heard and respected. It usually doesn’t cost much to do either. Coming from a place of thinking whether the customer is right or wrong doesn’t get anywhere and only adds more fuel to the fire. Despite using utmost precaution, there are still vulnerabilities that may impact food safety, especially when it comes to the preparation of sushi. Just because you believe your food is safe, doesn’t actually mean it one hundred percent truly is and that your valued customers aren’t telling the truth.Unfortunately because of the handling of this incident, we won’t be returning. Which is unfortunate because we were happy to give Hiroi our money many times for their wonderful sushi.
Atmosphere: 1
Food: 1
Service: 1
Daniel Szpunar
No sushi anywhere in the gta compares to this takeout. I am not exaggerating. The cuts, the fat lines, the freshness, the price to portion ratio. Nothing comes close. I can not express in words how delicious this sushi is.My only regret in life is not discovering this restaurant sooner.
Atmosphere: 5
Food: 5
Service: 5
Marco Leitao
Absolutely delicious and fresh
Putri Naibaho
A concerning and unfortunate turn on events.As former frequent patrons of this establishment, we are absolutely disappointed by the way Hiroi Sushi has dealt with a food-borne illness safety concern/food poisoning concern. We order party trays every so often from Hiroi because we liked their quality. Yesterday after we ordered a PT6 and a roll and ate it, we noticed that the sushi was not as fresh as they usually are. A few hours later, we got severe nausea and vomiting, diarrhea, and headaches. The next morning, we tried to contact Hiroi through their email as a courtesy contact, and the email bounced back. We messaged their social media and we received no response, so we called. The first phone call we spoke to the front staff to explain the situation and they offered us “two basic rolls”. This wasn’t what we were expecting after a whole night of sickness, so we asked if there’s anything else they can offer because we’re wary of going to their establishment again. They told me that their manager will call back. I asked who I was speaking to, and they hesitated to tell me their name, and told me “I don’t know why you need to know my name”.A few hours later we called them after receiving a missed call. We spoke to a guy named Sam, who claimed to run the store. He was defensive in his tone and said “we can’t offer you a full refund, and if you don’t want the two rolls, then you don’t have to come back and you can go visit other sushi establishments because that’s what you were going to do anyways, right?” This was a very off-putting and concerning statement from a restaurant representative, and as frequent patrons, we regret spending our hard-earned money here. I concluded the call with the notice that they can keep their money and that they don’t have to deal with us in the future anymore.I absolutely regret attempting to make a food safety courtesy call to an establishment I spend $100+ on every visit. I am appalled that this business is too arrogant to make their customers happy because they’re a popular establishment here. Unfortunate because I used to like their food but never again.
Atmosphere: 3
Food: 3
Service: 2
Gina Araujo
The freshness and the presentation is by far the best I've ever had. Treated my family and now they are hooked.
After a 75 minute wait and ordering over $100+ they forgot my sashimi.
Atmosphere: 1
Food: 3
Service: 1
aaron wong
We ask for the mayo on the side, which allows us to use it as we please.
Atmosphere: 5
Food: 5
Service: 5
Huaqi Liu
it is a very good take out place. The food is fresh and tasty. Chef are very generous, every time I order, the quality and quantity are the same, sashimi are GIANT!?my son says” super satisfied”
I happened to be looking for sushi on a holiday when everything else was closed. This spot was open so I called in and ordered. My order was ready within 45 minutes and was super efficient to pick up upon arrival. Note, this place is for take out only given its size.I ordered the salmon lovers meal and it was unbelievably delicious. The freshest sushi I've ever had in the GTA. Generous sizes and portions for the amount paid. The presentation was great as well. Can't wait to return!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roll, Sushi
Average sushi. Nothing special and nothing bad as well, just average. I’m a big sushi fan, so if you have fine pallet like I do… this place will not meet your standards. Portions are great and enough to satisfy your hunger.Staff if friendly and tries hard to please the customer.
Atmosphere: 5
Food: 3
Service: 5
The food was really good! Definitely coming back next time!
Atmosphere: 5
Food: 5
Service: 5
The food tastes good!
Hiroi was one of the best places to eat for sushi, until it wasn’t. Not until my family and I got food poisoning. And even more so with the gaslighting and dismissal by the restaurant management and employees, instead of hearing our concerns.We ordered Hiroi the evening and proceeded to feel food poisoning symptoms the same night we ordered. The next morning we called the restaurant. We had previous good food experiences with Hiroi and wanted to let them know what we were feeling and hopefully help them investigate if there was any abnormalities in the sushi experience we ate.Upon talking on the phone, the employees did not seem to care about our sickness and said “what we can do for you is give you two free rolls for next time.”Not exactly what you want to hear from the place you vomitted and experienced diarrhea.We mentioned that we didn’t necessarily want the sushi rolls as we don’t exactly feel comfortable eating at the establishment that gave us sickness. They said they’ll escalate it to management.We got a phone call later. No refund again just sushi rolls. We spoke to the management by the name of Sam. Upon talking, he explained a story of getting wholesale salmon fish from a farm and using 7 fridges. He said it didn’t make sense for us to get food poisoning and proceeded to gaslight us and dismiss our food poisoning. He then said I’ll give whatever money and you can just eat at any other sushi restaurant, because that’s what we were going to do anyways…. (Yikes not what we want to hear)A piece of advice for Hiroi:Everyone wants to be heard and respected. It usually doesn’t cost much to do either. Coming from a place of thinking whether the customer is right or wrong doesn’t get anywhere and only adds more fuel to the fire. Despite using utmost precaution, there are still vulnerabilities that may impact food safety, especially when it comes to the preparation of sushi. Just because you believe your food is safe, doesn’t actually mean it one hundred percent truly is and that your valued customers aren’t telling the truth.Unfortunately because of the handling of this incident, we won’t be returning. Which is unfortunate because we were happy to give Hiroi our money many times for their wonderful sushi.
Atmosphere: 1
Food: 1
Service: 1
No sushi anywhere in the gta compares to this takeout. I am not exaggerating. The cuts, the fat lines, the freshness, the price to portion ratio. Nothing comes close. I can not express in words how delicious this sushi is.My only regret in life is not discovering this restaurant sooner.
Atmosphere: 5
Food: 5
Service: 5
Absolutely delicious and fresh
A concerning and unfortunate turn on events.As former frequent patrons of this establishment, we are absolutely disappointed by the way Hiroi Sushi has dealt with a food-borne illness safety concern/food poisoning concern. We order party trays every so often from Hiroi because we liked their quality. Yesterday after we ordered a PT6 and a roll and ate it, we noticed that the sushi was not as fresh as they usually are. A few hours later, we got severe nausea and vomiting, diarrhea, and headaches. The next morning, we tried to contact Hiroi through their email as a courtesy contact, and the email bounced back. We messaged their social media and we received no response, so we called. The first phone call we spoke to the front staff to explain the situation and they offered us “two basic rolls”. This wasn’t what we were expecting after a whole night of sickness, so we asked if there’s anything else they can offer because we’re wary of going to their establishment again. They told me that their manager will call back. I asked who I was speaking to, and they hesitated to tell me their name, and told me “I don’t know why you need to know my name”.A few hours later we called them after receiving a missed call. We spoke to a guy named Sam, who claimed to run the store. He was defensive in his tone and said “we can’t offer you a full refund, and if you don’t want the two rolls, then you don’t have to come back and you can go visit other sushi establishments because that’s what you were going to do anyways, right?” This was a very off-putting and concerning statement from a restaurant representative, and as frequent patrons, we regret spending our hard-earned money here. I concluded the call with the notice that they can keep their money and that they don’t have to deal with us in the future anymore.I absolutely regret attempting to make a food safety courtesy call to an establishment I spend $100+ on every visit. I am appalled that this business is too arrogant to make their customers happy because they’re a popular establishment here. Unfortunate because I used to like their food but never again.
Atmosphere: 3
Food: 3
Service: 2
The freshness and the presentation is by far the best I've ever had. Treated my family and now they are hooked.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salmon Donburi, Hiroi Special 1, Volcano Roll, Wasabi, Deluxe Chirashidon, Dynamite Roll, Fried, Sushi Sashimi Maki Tray, Volcano Roll 8-10 pcs, Medium Maki Tray, Kamikaze Roll, Dragon Roll, Yam Tempura, Scallop, Spicy Salmon Roll, Avocado Roll, Sashimi and Sushi, Aburi Salmon Dragon Roll, Sushi
Good fresh sushi, would have been made better with more sushi variety in the party tray. Hand rolls are great.
Atmosphere: 2
Food: 4
Service: 5
Restaurantji Recommends
Excellent sushi!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hiroi Special 1
After a 75 minute wait and ordering over $100+ they forgot my sashimi.
Atmosphere: 1
Food: 3
Service: 1
We ask for the mayo on the side, which allows us to use it as we please.
Atmosphere: 5
Food: 5
Service: 5
it is a very good take out place. The food is fresh and tasty. Chef are very generous, every time I order, the quality and quantity are the same, sashimi are GIANT!?my son says” super satisfied”
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi Sashimi Maki Tray, Roll, Sushi
Freshest sushi and
Food: 5