Nespresso

Victoria was absolutely amazing. Helped us pick out the perfect espresso pods!

Atmosphere: 5

Food: 5

Service: 5

This has been my go to nespresso location. I'm incredily satisfied by the whole brand and product thus far but what makes this company stand out to me is the customer experience at the store! I went in for the first time after receiving my machine and had no clue which pods to start woth. I was told they don't do samples to take home, however they let me sample full cups of whatever flavours I wanted! Really helped my experience and I walked home with many pods I knew I'd love. Since then I go all the time before purchasing new flavours and love the whole experience overall! They also make really good cups too!

Atmosphere: 5

Food: 5

Service: 5

Had an amazing experience at Nespresso, Ed helped me out and had such an amazing energy and recommendation. His product knowledge was well respected and hit the spot with every recommendation. Made each coffee brewed with such great detail and left me wanting to buy the whole store! Definitely a location I will be returning to, owing it all to the amazing service I was provided this evening.

Atmosphere: 5

Food: 5

Service: 5

Bunch ofI had a very disappointing experience at this store today. I came in around 3:30 PM and informed the staff (a gentleman with glasses) that I was there to place an order. Instead of assisting me, I was told to wait in line. Shockingly, people who came in after me were attended to while I was made to wait for over 30 minutes. Eventually, I had to leave the store empty-handed.

This kind of treatment is unacceptable and feels like blatant discrimination. I should not be made to feel ignored or unwelcome simply because I am brown/Indian. If that is truly the case, then the store should be upfront and let customers know.

Pathetic customer service, and I will not be returning. jokers in the stores. made me wait for 30min and did

Pls fix your service lines. If I'm just picking up an online order why am I made to line up with the rest of the shoppers...2x I've tried to pick up my order and the lines are out the door. When I ask if I can just pick up my online order I'm met with sales ppl who act like they're selling million dollar cars and tell me to go line up. Pls have an express line for picking up online orders. If I'm ordering online it's cuz I don't wanna waste time waiting at the store. Duh

Atmosphere: 1

Service: 1

I’ve just been to this store. The store assistant was so rude and they ignored me twice.customer service was so bad and impolite. I won’t go to this store to purchase anything.

Atmosphere: 1

Food: 1

Service: 1

The worst experience that I have had in a store, a guy named Miles was the rudest person that I have ever met, bad service, people like him should stay away from customers.

Service: 1

Really loving this store. Always so clean and welcoming.

Atmosphere: 5

Service: 4

Too many, always short staff
Staff focus on couples rather than single people
Refused to even simply descale the machine
I am not buying another machine here again.
Do not try to say you don’t resolve tech issues and maintenance in store. Own up all issues when a customer needs help.

I had an amazing experience at Nespresso this past Thursday! The staff were incredibly welcoming and eager to guide me through the different capsules, as it was my first time making a purchase. In particular, an employee named Ed was exceptionally helpful. It was truly some of the best customer service I’ve ever received. He patiently answered all my questions, helped me select flavours, and even continued assisting me after his shift had ended!

Atmosphere: 5

Food: 5

Service: 5

Rudest customer service. Not helpful at all. It’s a joke calling this place a boutique. Would rather order online to avoid terrible service that’s provided here

Staff is rude as was told to stand at the entrance even for browsing which coffee we wanted to buy. There was no line or anyone ahead of us. Never coming to this store ever again.

Service: 1

HORRIBLE EXPERIENCE
The staff was very rude and unprofessional. We explained that we recently bought a machine and this was our first time buying the pods but she was not helpful at all or explained anything! She was rushing us and wasn’t even telling us the price of the pods even when I asked. She kept sighing and seemed very annoyed by 2-3 questions that we were asking. THIS WAS OUR FIRST TIME BUYING THEM. I was very very disappointed by the service. We came in excited to choose the products and left very DISAPPOINTED. I will never be coming back. NOT WORTH IT.

Service: 1

I’m saying Thank You to the excellent service I received from Shivani at the Nespresso Square One location. She was informative, patient and kind. And made me an amazing Cape Town latte ?

I know these are just natural attributes of good customer service… but she made my visit to the store very comfortable and enjoyable!

Had a great experience at nespresso! Shivani did a great job or providing us with recommendations suited to our preferences! Will visit again!