While the name is “Premium” their customer policy is nothing but “Cheap, frugal & stingy”.
I recently visited this location & was thoroughly unimpressed with the level of customer service I received. The store's atmosphere was already lacking, but the real disappointment came when I made a purchase.
Despite my bulk purchase over $150, the girl at the counter Ms. Sandeep (Sandy) who introduced herself as a Manager was seemed overly concerned with pinching pennies. I requested her for a simple paper wrap on "just one" of the boxes as a complimentary. Despite my request, she was adamant & wanted an extra $1-2 in the name of her “store’s policy”. To make matters worse, the checkout process with Ms. Jill was slow & inefficient.
It not only reflects poorly on her attitude but also the store owner's stingy policy for not allowing even this little discretion to the store manager.
The store is seemingly, more interested in cutting costs than providing a smooth & enriching customer experience. All this, even as it continues to charge far higher than its counterparts, apparently so, with a self conceited arrogance & stuck-up pompousness.
Overall, I left feeling frustrated & undervalued as a customer having brought from this store for the last time. I would not recommend to anyone looking for a satisfactory shopping experience.
It's so shameful & deplorable.
Atmosphere: 1
Food: 3
Muhammad Shahwaiz
Nice one
lokesh kumar
The shop is very clean and organized and I must say they have wide range of sweets The staff is very polite and kind towards customers especially Jeel. Loved it. Would definitely come back.?
Atmosphere: 5
Food: 4
Service: 5
Jalal Barikzai
The staff are super nice, kind, and helpful, especially Sandeep. They were so patient with me as I was discovering their sweets. The sweets are amazing. Overall, I had the best customer service experience.
Anwar
Quality is important
Atmosphere: 3
Food: 5
Service: 5
Md. Raza
Stale (many days old) mithai from fridge at double the price. I am ready to pay a premium price for a premium product, however, this outlet only has premium in its name and not in its product.
Zeba Mansuri
Premium quality of sweets!! We have had sweets from here quite a few times & the taste is absolutely amazing..
Atmosphere: 5
Food: 5
Service: 5
Zahid Syed
Extremely expensive, $19/pound, bellow average sweets
They are selling rotten and stale sweets. Specially, on Uber and skip. Had a terrible experience and got embarrassed in front of our friends from US.
Atmosphere: 1
Food: 1
Service: 1
Mustufa Baig
Very tasty mithai. Uses just the right amount of sugar.
Atmosphere: 3
Food: 5
Service: 5
OTS Inc
Bought Rabry and Sweet Dahi first time but found the Rabri rotten when opened in front of guests. What an embarrassing moment we just faced due to this expensive outlet. A disgrace in the name of "Premium"
Atmosphere: 4
Food: 1
Service: 4
divya rai
I ordered large Rasmalai and its supposed to have pistachio nuts along with milk but when i opened the box it was just milky white ras without Pistachio. In taste it was awful. I have ordered so many times Rasmalai from this store, but this never happened before. Even on the box when i read the ingredients pistachios nuts written on it but its not inside the box. I have just wasted my money by ordering.
Atmosphere: 1
Food: 1
Service: 1
G. Rahm
Overall excellent place for good deshi food and sweets. Often go there but rated below 5 is b'coz of the pricing, too high.
Flavorful and legit Bengali mithai. Excellent customer service. Fig halwa, Khir toast and kancha sana is a must try. Will definitely go back
Atmosphere: 5
Food: 5
Service: 5
Quality has gone down sweets are lacking original taste
Too expensive
Atmosphere: 1
Food: 1
Service: 1
Disappointing Experience - Stingy Customer Service.
While the name is “Premium” their customer policy is nothing but “Cheap, frugal & stingy”.
I recently visited this location & was thoroughly unimpressed with the level of customer service I received. The store's atmosphere was already lacking, but the real disappointment came when I made a purchase.
Despite my bulk purchase over $150, the girl at the counter Ms. Sandeep (Sandy) who introduced herself as a Manager was seemed overly concerned with pinching pennies. I requested her for a simple paper wrap on "just one" of the boxes as a complimentary. Despite my request, she was adamant & wanted an extra $1-2 in the name of her “store’s policy”. To make matters worse, the checkout process with Ms. Jill was slow & inefficient.
It not only reflects poorly on her attitude but also the store owner's stingy policy for not allowing even this little discretion to the store manager.
The store is seemingly, more interested in cutting costs than providing a smooth & enriching customer experience. All this, even as it continues to charge far higher than its counterparts, apparently so, with a self conceited arrogance & stuck-up pompousness.
Overall, I left feeling frustrated & undervalued as a customer having brought from this store for the last time. I would not recommend to anyone looking for a satisfactory shopping experience.
It's so shameful & deplorable.
Atmosphere: 1
Food: 3
Nice one
The shop is very clean and organized and I must say they have wide range of sweets
The staff is very polite and kind towards customers especially Jeel.
Loved it. Would definitely come back.?
Atmosphere: 5
Food: 4
Service: 5
The staff are super nice, kind, and helpful, especially Sandeep. They were so patient with me as I was discovering their sweets. The sweets are amazing.
Overall, I had the best customer service experience.
Quality is important
Atmosphere: 3
Food: 5
Service: 5
Stale (many days old) mithai from fridge at double the price.
I am ready to pay a premium price for a premium product, however, this outlet only has premium in its name and not in its product.
Premium quality of sweets!! We have had sweets from here quite a few times & the taste is absolutely amazing..
Atmosphere: 5
Food: 5
Service: 5
Extremely expensive, $19/pound, bellow average sweets
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
They are selling rotten and stale sweets. Specially, on Uber and skip.
Had a terrible experience and got embarrassed in front of our friends from US.
Atmosphere: 1
Food: 1
Service: 1
Very tasty mithai. Uses just the right amount of sugar.
Atmosphere: 3
Food: 5
Service: 5
Bought Rabry and Sweet Dahi first time but found the Rabri rotten when opened in front of guests. What an embarrassing moment we just faced due to this expensive outlet. A disgrace in the name of "Premium"
Atmosphere: 4
Food: 1
Service: 4
I ordered large Rasmalai and its supposed to have pistachio nuts along with milk but when i opened the box it was just milky white ras without Pistachio. In taste it was awful. I have ordered so many times Rasmalai from this store, but this never happened before. Even on the box when i read the ingredients pistachios nuts written on it but its not inside the box. I have just wasted my money by ordering.
Atmosphere: 1
Food: 1
Service: 1
Overall excellent place for good deshi food and sweets. Often go there but rated below 5 is b'coz of the pricing, too high.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mishti Doi, Chat Papri, Mitha Dahi Bengal Style, Mithai, Kaju Barfi, Rabri, Motichur Ladoo, Namkeen, Ilish Polao
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