Shake Shack - Square One Shopping Centre

Food is good
Customer service exceptional
Komal was very very nice and welcoming

Atmosphere: 5

Food: 5

Service: 5

Not satisfied at all.

they forgot toppings for shroom burger as there was no lettuce or tomato. Burger size is also small as compared to other competition.

Wanted to try this chain and Ordered 3 burgers (2 vaggie shack + 1 shroom burger) which costed around 30bucks + tax.

Atmosphere: 4

Food: 3

Service: 2

The food here is just as good as in the USA. But what is even better here, especially at this location, is the service. The staff is friendly, quick to help, and always come to the table to see if the food was good or if we needed anything. They did that with all the guests at the location, and they are always cleaning, interacting, etc. I would come back here because of them. Thank you all!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Pudding Shake

Apparently Shake Shack square one said. They do halal food or meat. But they fry the patties beside the bacon which is not halal. So that means the bacon will cross contaminated the burger. So what's the point of having halal if you're gonna fry on the same grill. Use a different grill then. Very stupid Shake shack

Atmosphere: 2

Food: 2

Service: 2

Overpriced. Everything is separate. No meals or combos. Just a hype. Their signature shake sauce is just a another mayo or regular sauce from walmart. Just a way to grab money. I would rather go to McDonald or harvey.

Atmosphere: 1

Food: 1

Service: 1

They put bacon in my burger TWICE after I said no!

I'm furious. I ordered a burger and clearly said NO BACON. The first one had bacon. The manager apologized and promised a new one without it.
They made a new one and put bacon in it AGAIN.

This is more than a mistake, it's total incompetence and shows zero care for a customer's request. What if I had an allergy? They say they are halal-friendly, but actions speak louder than words.

I had to get a refund. This was completely unacceptable. Management, you need to address this. Please contact me.

Atmosphere: 1

Food: 1

Service: 1

food was good but we paid $1.00 extra to add avocado and this is what they gave us

Burger is small…

Tryed them for the first time price way to high for what you receive , burger series lacking in flavour even with bacon and crunchy on it , vanilla milkshake tasted just like cold ice and sons chocolate one tasted like expired chocolate milk , fries you barley get any and once again just tasted like the McCain ones you’d make at home , really Harvey’s or a and w significantly better for both burgers , and McDonald’s and Harvey’s better for milk shakes and fries , wouldn’t waste time and money again , staff are friendly so maybe pouch the team to a quality food restaurant and you’d skyrocket

Atmosphere: 1

Food: 1

Service: 4

Should have trusted the review before we came. Burger is so small and pricy. The taste, how can I say, McDonald might be better for a chicken burger. lol. Fries are average too. With money spending here for the burger and everything, I could have gone to a Japanese bbq for ayce ~

Atmosphere: 3

Food: 1

Service: 4

We visited shake shack recently and had vanilla shake. It has a nice ambience. Komal served as a nice host. Look forward to visiting again.

Atmosphere: 5

Food: 5

Service: 5

I have always loved shake shack and it was something that I used to crave all the time and now that it’s here in Canada !!! In square one!! I mean sure yes it’s busy and hard to find a place to sit but, we always sit somewhere around the mall where we can find a place to sit and eat .. the food ! It’s amazing and the people serving and cleaning doing a great job. I went in twice and so far no complaints!

Atmosphere: 5

Food: 5

Service: 5

I've had shakeshack in Asia, USA, UK, and now in Sauga. They're all about the same. One thing is common is the price is tagged up. The more I have it the less special it gets.

This experience at square one is probably nearing the end of my shakeshack journey. The burger was really small but also filling. It's heavier than it looks. Also the fries filled me up.

I was really hyped about shakeshack back when I first tried it many years ago, now it's just nothing special. 5 guys I would prefer better but like I said shakeshack isn't all that bad but it's not all that bomb either . For the price you can go to better ones.

Atmosphere: 4

Food: 3

Service: 5

Been going to the union station location a bit durning Jays games. Had a meeting with a friend of mine near square one and hit it afterwards. Love the location. Food was fresh and quick service.

Atmosphere: 5

Food: 5

Service: 5

Girl named asmita is weird and rude