Starbucks

I have never experienced a Starbucks so rude before. It’s so unfortunate that I live next door and that’s usually my go stop for coffee. The atmosphere is so brutal in this location and when u order mobile 15 min before it’s still not ready when ask about the order they say u wait. It clearly states when it will be ready but they need additional 20 min after that. The manager is definitely a problem here because it is one of the rudest and slowest coffee shops I have ever experienced. They need new staff asap if they want to continue having business!

Atmosphere: 1

Food: 1

Service: 1

I usually enjoy visiting Starbucks because it’s supposed to feel welcoming, but at this location I often feel uncomfortable when the manager is present. Instead of creating a friendly atmosphere, she gives off a negative, almost unapproachable vibe. When I order, it feels like I’m inconveniencing her just by being there, which makes the whole experience stressful instead of pleasant.

The baristas themselves are polite and professional, but the overall mood of the store changes when the manager is around.

5 stars for the baristas and frontline staff here — they’re consistently friendly, hardworking, and make the store run smoothly. Unfortunately, 0 stars for the management, which averages out to about 2.5 overall.

The manager often comes across as grumpy and unfriendly, which changes the entire mood of the store. The atmosphere feels noticeably more down whenever she’s around. It also seems like staff are discouraged from being warm and personable with customers, which is disappointing because that’s part of what makes Starbucks welcoming.

This location could be excellent if management fostered a more positive and supportive environment. Right now, the staff are doing their best despite the tone being set from above

Very bad customer service. No written names, no calling, nothing. You have to find out everything yourself.

Atmosphere: 1

Food: 1

Service: 1

The service lady has no manners and intentionally cleans around customers feet. If you dont like your job work at a walmart!

Atmosphere: 1

Food: 1

Service: 1

The Barista (lady employee that works in noon/ evening) was rude and refused to add a splash of milk to my order (Even though it was mentioned on the receipt). Poor customer service - I wouldn't recommend going to this location

Atmosphere: 1

Food: 1

Service: 1

I came in tonight (july 29). I come to this starbucks often at night and i'm always impressed by one barista shelby. she is really kind and today especially i noticed she was cleaning the washrooms and mopping but still came over to my table to say hi and ask how i've been. the girl with short red hair making drinks was talking to another customer and was too distracted talking to him that when i asked her if she did make my drink decaf and half sweet she ignored me. the drink was completely wrong but i ordered it like i normally do. i told shelby and she quickly apologized and remade the drink and even brought it over to me without me asking for a new drink. i think shelby needed help but the girl with short hair was too busy talking which was sad to see

Atmosphere: 5

Food: 3

Service: 5

Fantastic place

Atmosphere: 5

Food: 5

Service: 5

Very bad customer service overall!!! I used to order the iced strawberry matcha, and it comes with the strawberry cold foam just like the lavender ice matcha comes with lavender cold foam. But they couldn’t add that to my order unless I have to pay extra for that, I mean why????? It’s supposed to come with the drink just like the lavender ice matcha comes with the cold foam along with the drink. I spoke to the supervisor regarding this order but she told me I have to look at the picture on the menu before I order! What? The nice strawberry matcha you have on the menu has only some dried strawberries in the matcha drink, that’s all!!! Is that how your Strawberry matcha should be!!!! , but look at the pictures of the drink I got after I replaced it with the lavender matcha just to get the cold foam with it without needing to pay extra money, but I got a half cup drink with little foam and lots of ice!!!! And the size of the cup is so small that this is the first time I get a size like this from Starbucks!!!!😦What is this service Starbucks, you’re not a cheap coffee shop, and your drinks are expensive compared to other stores, still have a very bad service!!! Come on, upgrade your service to meet customer satisfaction. I wouldn’t order from this place again!!! 🙅🏻‍♀️

Atmosphere: 1

Food: 1

Service: 1

A couple of days ago I visited Starbucks locations in Mississauga:

4076 Confederation Parkway, Parkside Village Dr, Mississauga, ON L5B 0G4

I ordered an egg white item and completed my payment. However, when it was time to receive my order, the staff member—a female employee—threw the item on the counter in a very rude and dismissive manner. I felt disrespected and ignored, and it left me with a very unpleasant experience. I mentioned this to her right away.

I have always known Starbucks for its friendly and respectful customer service. Unfortunately, this kind of behavior damages the reputation and customer trust that your company is known for.

Service: 1

Good ambience

Americano has always been my favourite.

Atmosphere: 4

Food: 5

Service: 5

Great place always good drinks

Atmosphere: 5

Food: 4

Service: 4

Worst customer service ever!
I was at this Starbucks working for about 5 hours!
The morning shift employees were amazing but the afternoon shift was super rude and disrespectful!
Even the manager didn’t do anything after I spoke to her!

Atmosphere: 1

Food: 5

Service: 1

Very lovely Starbucks. It has a nice, comfortable interior, kind staff, and delicious food and drinks. I go here all the time and have never had a bad experience. There’s usually enough seating, although it can get busy, and there’s sometimes nowhere to sit. Other than that, it’s my favourite Starbucks.

Atmosphere: 5

Food: 5

Service: 5