Sunset Grill

I don’t often give bad reviews for service, as I’m also a waitress, but I was fairly disappointed today. Took my grandfather out for a nice brunch, but we waited for over 30 minutes for our food to come. For an extremely simple breakfast. Our waitress had admitted she misplaced the order, which I understand happens, but didn’t bother refilling our coffees or apologizing. The toast didn’t come with my grandfather’s order and I had to remind the waitstaff for it. My turkey bacon was terribly overcooked to where it was hard to eat. Overall, I was fairly disappointed today and I’m not sure if I’ll return to this location.

Atmosphere: 2

Food: 2

Service: 1

Great service and food is always delicious! The people who work here are so nice

Atmosphere: 5

Food: 5

Service: 5

Good food Great choices and staff are very friendly and polite highly recommended

Absolutely disgusting experience.

Less than an hour ago I almost choked on a hair from one of the cooks. I then recognized that at least 3 cooks weren't wearing hair nets in the kitchen, (one woman and two men). Even the owner who was in the kitchen handling food was not wearing a hair net.

After my complaint, the owner tells the cooks to wear the hair nets even though he is in the kitchen handling food without wearing a hair net, one cook (woman) starts to put on the hair net and gives me a thumb up. I a thumbs up suppose to be a apology for your lack of care for cleanness? Absolutely unacceptable

As I walk up to the counter the owner looks at me and ask me to pay for the meal. THE OWNERS IS REQUESTING THAT I PAY FOR A MEAL WHICH HAD HAIR IN IT THAT WENT INTO MY MOUTH. His lack of care for the cleanliness is exactly why hair is in the food and cooks aren't wearing hair nets. It ends up in a shouting match about me paying for food with hair in it. Hair that went into my mouth.

The owners management was poor and unacceptable. I've been going to this place at least once/twice a month for the past 2/3 years. The owner said he recognized me from coming so often but he still choose to ask me to pay and ends up in a shouting match. Horrible owner for the sunset grill brand. I'll never eat at this location or any other again.

0/10 cleanliness
0/10 health and safety
0/10 customer service

(I am a clean shaven male so there is no hair on my body that long.)

Food: 1

Service: 1

Worst Sunset Grill of the bunch, food is ok but not as good as others SG, like the one in Port Credit & the Beaches. Service is minimal & very loud. Been there twice but never again!

Atmosphere: 1

Food: 2

Service: 1

Have been here a couple of times now. Food is good and consistent for the most part.
Service could be more attentive. Today we walked in around 10:30 and was greeted immediately and asked to seat ourselves as normal. After watching for more than 5 minutes staff walk past us and help every other table, including tables that sat after we had arrived, without being offered water or a menu, we had to walk out and go to the coffee culture across from them.

I had a horrible eating experience. Ordered an Egg Benedict, the egg wasn’t poached. It was over easy and the english muffins were pretty hard to cut through. Home fries were pretty solid too. Really disappointed. I have higher expectations since their other locations are good.

A great place- good options, great quality and a friendly ambience.

very pricey

I take my daughter's here for brunch almost every Sunday. Susana always takes great care of us and Abel never lets my coffee cup go empty. We always leave with happy bellies and big smiles. Great food quality and friendly service.

Food is great. I usually get corned beef hash.

However the service is consistently bad. I was ignored and given massive hostility until I provided a 25% tip then the servers(s) became friendly. FYI owner courtesy is expected pre grats not post grats. I've been here at least 5 times. I would much rather take out at this point.

If you want people to come to this location, you must improve your coffee. It was the worst coffee I’ve ever had (and that says a lot). Even after adding milk and sugar it was like drinking tar. Even after asking for a coffee from a fresh pot, it was bad. Perhaps the staff should taste it! This is a franchise so I don’t understand why the coffee is so good at every other location I’ve been to and so bad here. Sadly, it’s the only reason why my family can’t go back. The rest of breakfast was great. So if I had to rate it properly, it’s a 0 for the coffee and a 4/5 for the food and service.

Sent my husband to pick up an online order and they told him it was a different location. Went in myself to verify they said it was a mistake and that it would be 10mins wait. I ended up waiting 1 hr while baby was in the car.

Had an amazing experience. The breakfast , owners and staff are great!
Keep up the good work , you are an asset to the community!

I had an extremely disappointing experience at Sunset Grill located at 507 Lakeshore Rd E Unit 111, Mississauga, ON L5G 1H9, and I feel compelled to share my frustration with others. The owner there is not only deceptive but downright rude when confronted with legitimate concerns.

I ordered a plate of food that included French toast, and to put it bluntly, it tasted like a wet, moldy rag. It was inedible. When I politely mentioned it to the owner, he immediately made me feel like I was the problem, as if I had no right to criticize his food. When I compared it to the French toast from the Sunset Grill at 102 Lakeshore Rd W, Mississauga, ON L5H 2E1(which is actually quite good), he told me, with a smug attitude, that he owns both locations and that my complaint was invalid.

Things got even more suspicious when I asked him about the oil he uses on the flat grill. He first told me there was no oil at all only egg. This is not only ridiculous but also a clear attempt to mislead customers. Later, while paying, I saw kitchen staff pour oil from a metal bucket onto the grill, before placing the French toast down. When I asked him about it, he denied that it was oil and simply refused to explain what it actually was.

I can’t stand dishonest business owners who treat customers like they're disposable and who believe they can serve anything and get away with it. It’s one thing to have bad food, but it’s another thing entirely to lie to your customers and treat them like garbage when they express dissatisfaction.

I will never return to this location, and I suggest others stay away unless you want to deal with a liar who has no respect for honest feedback. Do yourself a favor and visit the other Sunset Grill on 102 Lakeshore Rd W, Mississauga, ON L5H 2E1 where the food actually tastes like it’s been prepared with some care.